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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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These didn't fit me just right and I cannot return because it's past 30 days so make sure to check your merchandise as soon as you get it because you might run out of time. I can't comment any further because I did not wear them at all outside of the house so as not to scratch them.
I bought these boots for my wife. We got them in three days! She really likes the quality. The size was perfect. She likes the low profile toe box and reinforced gear shift area. The engraving is a nice touch. The price was reasonable, too.
These are passenger boots. Have not ridden with them yet. They seem well made and very comfortable. We'll have to wait to see how they hold up.
BOUGHT THESE FOR MY WIFE, SHE LIKES THE BOOTS, WILL BE GREAT FOR RIDING THE ISSUE IS THAT THEY ARE STIFF AND THE ONE DIGS INTO HER ANKLE SOME WHEN SHE WALKS, WILL PROBABLY JUST NEED SOME TIME TO BREAK IN. OVERALL GOOD BOOT FOR THE PRICE.
love this jacket, perfect fit, awesome looks, good protection
Great riding boots! I have only been riding a few years now, but wanted a boot that would offer comfort, protection, and not get scuffed when shifting gears. These boots fit true to size; even a bit a room in the toe box so my toes don't feel smooched. The top of the boot is a bit wide and rubs my leg, but that's more of me just not being used to wearing boots. I don't notice the rubbing at all when riding. The extra piece on top of the toe still looks great despite all the shifting I've done over the last year or two.
Good all around suit. Got the neck tight but would still recommend a neck gaiter or balaclava if you're gonna do any wet highway riding. Definitely looks good and performs well for the money
Nice sound quality. Instructions are to follow for first time installer. In fact you are probably better off without the instructions.
Bought for my son to go with his first bike. The jacket is a little tight, but the pants fit well.
If you're looking for a head turner this helmet will do it. I was attracted to the graphics of the helmet and that it was a modular as well. The price fit my budget, very easy to use. I'm normally a 53-54 but small fit me just right. My co-workers know that I'm a helmet junkie and numerous of outfits to match. Most of all I'm a woman and I love it!
I bought this jacket in addition to my Joe Rocket Men's Black Phoenix 5.0 Jacket because as a new rider, I felt the black did not give me enough visibility. The neon 5.0 makes me visible and stylish at the same time. I live in the South Bay and commute daily in thick freeway and street traffic to law school in downtown Los Angeles. I'm like a neon light bulb out there and cars give me distance. The mesh is perfect for the L.A. heat, and the C.E. armor fits snug in the right places. Doesn't move around like the armor in my Xelement riding pants. I give the jacket 5 stars because it is great quality, stylish, and a trusted brand. My black phoenix 5.0 is a large but fits snug if I have the liner in. I bought the neon in an XL and it fits much better. I'm short (5'7", 200 lbs) but have a muscular upper body and the sleeve length is perfect. Great Jacket!
I agree with rating below. This is an excellent jacket, great visibility, the weight is perfect for warmer weather, and it works well with or without the liner. Great jacket!
Very solid feeling helmet. Love the shaded visor. Fits awesome
The helmet arrived in a very timely manner, was well packaged, and is very solidly made without being too heavy but I would recommend buying 1 size larger that the sizing chart says. My wife and I both measured and came up with same measurement which was the smallest in large but it was too tight so I exchanged it for an XL and it fits me perfectly.
Great fitting jacket. Great airflow. I love the idea of having the rain shield on the inside that can be zipped out. I carry the rain shield with me all of the time in my hard bag. It's compact and easy to store on the bike. I have the mesh Joe Rocket pants as well, so they connect in the back easily. I would highly recommend this jacket. I can't speak to durability, since it is new. I'll just have to wait and see.
Awesome jacket. Great fit and is well ventilated for these hot summer days!! My new favorite jacket!!
These bars are just what the doctor ordered if you don't what to go too high with your bars. Good height for a great price. These are made very good and have a shine that won't quit.
Order promptness deserves 5 stars. Jacket is just what I expected. Fits great other than I don't have the arms of a primate but this is a constant issue for me since I'm 4'11" tall. I wear a women's size 16 and ordered the 2XL. It zips up (inner and outer ones) with no tugging or pulling. I would suggest if ordering to go by a combination of your bust size and hip size to get the perfect fit. I would highly recommend this jacket to others.
Since there were no reviews for any Joe Rocket jackets before I ordered this for my wife, I actually ordered it by the size chart. That was a mistake. Just like all the leather jackets---ORDER UP A SIZE! Other than that, the jacket looks great and of good quality. Will send in and exchange. Hope this helps.
Awesome jacket! Had to return for larger size, like previous reviews. The return was quick & easy & the new jacket fits great.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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