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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Anna Z.
Argentina
1 review
0 helpful votes
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Looks, feels, fits, and even
October 10, 2019

Looks, feels, fits, and even smells great! What more can I say? It's a great jacket for the money!

Date of experience: October 10, 2019
Paul V.
Argentina
1 review
0 helpful votes
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Awesome jacket except the flying
October 10, 2019

Awesome jacket except the flying skull is crooked on the back...not happy about that !

Date of experience: October 10, 2019
Carol P.
Argentina
1 review
0 helpful votes
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Nice jacket! Good quality, especially
October 10, 2019

Nice jacket! Good quality, especially for the price. Very comfortable fit considering I'm a big guy. I did what others suggested and ordered 2 sizes larger than my regular XXL.

Date of experience: October 10, 2019
Kathleen P.
Argentina
1 review
0 helpful votes
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Used these to replace removable
October 10, 2019

Used these to replace removable foam padding in a bomber jacket. By my lights probably several hundred times more effective, easy to install and very comfortable.

Date of experience: October 10, 2019
Thomas M.
Argentina
1 review
0 helpful votes
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I really like this new
October 10, 2019

I really like this new armor! I upgraded from the old ones. There is so much more movement with these, and they fit much better and don't look so bulky. Thanks leatherup for having such great products and taking care of their customers. I will definitely be buying again! Phil

Date of experience: October 10, 2019
Steve E.
Argentina
1 review
0 helpful votes
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Bought a harley Davidson jacket
October 10, 2019

Bought a harley Davidson jacket with armor slots on shoulders and elbows that didn't come with armor. Most of them don't. Bought this armor replacement set and it fits perfectly! I'm sure it was way cheaper than HD brand armor too!

Date of experience: October 10, 2019
Dan E.
Argentina
1 review
0 helpful votes
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I want to compliment the
October 10, 2019

I want to compliment the Service Department of LeatherUp. When receiving a jacket for my wife all was perfect except one of the shoulder pads was missing. After talking with one of the Service Reps my wife was told to send the jacket back and they would send out another which would have all the pads.

This would not work for us since we ordered it to use on a upcoming long ride. I then called back the next day and talked with a "different rep". I explained the time problem and how I was surprised that we couldn't just get a simple shoulder pad vice returning the whole jacket. I commented on how the costs for shipping alone would erode LeatherUps profits. The pads only shipping would be miniscule considering the weight involved let alone the mailing back and forth of a complete jacket. Lo and behold the Rep heard my comments and checked further into my problem. In the meantime I ordered locally shoulder pads ($7.00 item) to take care of the wife's immediate problem. The Rep, Isabella, called back the next day and told me they were going to send me a COMPLETE set of pads for the jacket free - no charge.!! Allowing me to keep the current jacket.

Needless to say LeatherUp has won a customer for life and probably my two boys for their cycle needs as well. Any company today that apparently cares as much about satisfied customers as LeatherUp does deserves repeat business and future customers needs to know about their service as well. So I hope anyone wondering about Service has an opportunity to read this.

On happy customer.........

Date of experience: October 10, 2019
Chris K.
Argentina
1 review
0 helpful votes
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I too brought a Harley
October 10, 2019

I too brought a Harley jacket and these level 3 armor pads fit great. Thanks Leatherup for a great product at a great price.

Date of experience: October 10, 2019
Laura N.
Argentina
1 review
0 helpful votes
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If you see only a
October 10, 2019

If you see only a two star rating, I meant to rate this FIVE stars but could not go back. These replacement armor are a perfit fit in my perforated leather jacket by XElement providing a little better protection and actually making the jacket look better.

Date of experience: October 10, 2019
Peter T.
Argentina
1 review
0 helpful votes
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The pads are perfect, easy
October 10, 2019

The pads are perfect, easy to install. They look exactly like what is shown.

Date of experience: October 10, 2019
Pamela B.
Argentina
1 review
0 helpful votes
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I bought this armor to
October 10, 2019

I bought this armor to replace the armor in my Hein Gericke jacket. The original armor had begun to fall apart. The replacement armor fits well into the pockets and feels very similar to the original. I have not and hope never no test the protection afforded.

Date of experience: October 10, 2019
Mark L.
Argentina
1 review
0 helpful votes
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I bought the armor to
October 10, 2019

I bought the armor to add to my Harley jacket. It fits great and is very comfortable. Will be buying another set for the other jacket.

Date of experience: October 10, 2019
Ben Q.
Argentina
1 review
0 helpful votes
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Typical armor inserts. Fit into
October 10, 2019

Typical armor inserts. Fit into fabric jacket fine. Good quality.

Date of experience: October 10, 2019
Frank U.
Argentina
1 review
0 helpful votes
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I bought a new Harley-Davidson
October 10, 2019

I bought a new Harley-Davidson motorcycle jacket to go with my new 2011 Harley-Davidson Road King Classic. Well, turns out, of course, Harley-Davidson does not include any armor with their jackets, even though they are made with pockets and velcro (oops! I mean hook and loop) to hold such armor. I bought these Xelement shoulder and elbow, level-3 armor pads and they fit perfectly in the pockets of my Harley jacket. Once I saw a photo of the type of armor which Harley sells, I knew I had to get something better and these fit perfectly! I hope I never have to use them, but I am confident these will make an impact much less abrasive to my hide and bones! Thanks to Leather Up, my Harley jacket is now complete!!! Oh and yes, I leave the armor in my jacket, all winter long. You never know when you might slip on the snow or ice and smack an elbow or shoulder! Leather Up hit this one way out of the park! You might also want to check out those 5 pocket, naked leather pants from Leather Up! For $129.99, they are just completely awesome!!!

Date of experience: October 10, 2019
John U.
Argentina
1 review
0 helpful votes
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Bought a Harley Jacket of
October 10, 2019

Bought a Harley Jacket of course no armor comes with it..read the reviews some left on here about the fit so i said what the hay ill try it....well it fits and you can replace this armor almost 3x for what you would pay for harley armor once...love hd but ouch on their pricing...you dont even know its in your jacket not saying thats the case for all jackets tho..all in all good fit slammin price what more could ya ask for :)

Date of experience: October 10, 2019
George X.
Argentina
1 review
0 helpful votes
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Fits perfectly in my Harley
October 10, 2019

Fits perfectly in my Harley jacket. Cheaper than the Harley armor, I'm sure.

Date of experience: October 10, 2019
Frank H.
Argentina
1 review
0 helpful votes
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Excellent protection. Much more flexible
October 10, 2019

Excellent protection. Much more flexible and comfortable than the older style armor. Great price and quick delivery.

Date of experience: October 10, 2019
Charles C.
Argentina
1 review
0 helpful votes
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Great product at a fantastic
October 10, 2019

Great product at a fantastic price. So much cheaper than the Harley gouging when they don't provide them in their jackets. I love Harley but despise the way they make you pay for something that should be included. This was a great option and they fit just fine into the Harley jacket. Thanks for providing a reasonable alternative.

Date of experience: October 10, 2019
Patricia C.
Argentina
1 review
0 helpful votes
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Wanted to get armor for
October 10, 2019

Wanted to get armor for a mesh jacket I got at the Harley shop, the armor they sell there is $25 a set and you need 2 sets...was $25.90 here with shipping for both sets...great value.

Date of experience: October 10, 2019
Charles B.
Argentina
1 review
0 helpful votes
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I bought this for a
October 10, 2019

I bought this for a "brand name" jacket that did not come with armor. They went into the pockets quick and easy. Just like it was made for that jacket. They are just the same as armor that came in another jacket that I own. Thanks Leather-up for carrying this product.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States