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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Me and my husband bought this jacket for our son. He absolutely loved it. Fit great and looks awesome.
My husband loves this jacket. Not quite true to size. Tad smaller than expected.
Very happy with my purchase, great customer service.
This coat is very heavy, but super comfortable. Even without the removable liner its still heavy and fairly warm. I haven't ridden without the liner in yet. Just got it in November. On the few times i have gone out in below 40 degree with some decent wind chill, it kept me plenty warm. I love everything about this jacket, with the only petty gripe being the zip out liner zipper can be kinda finicky, it wants to grab the main liner material. But a small dose of patience and its fine. The main zippers feel sturdy. For the price, this jacket is top notch.
Size wise, I tried on a Large, and it just didn't have any wiggle room if i wanted to put on an extra layer, so i tried the X-large and bingo. It wasn't that much bigger than the large.
Great leather jacket. Amazing quality for the price.
Just received these as a Christmas gift and my first impression is good. Time will tell on durability, etc. Sizing was simple to do and fit was pretty good.
The Jean Pocket Chaps Are Awesome, The Fit is perfect and they look great on. I received the shipment quickly And would certainly order from this company again. These were a Christmas gift for my Son and he Loves them. LeatherUp was actually recommended to me by my other Son who has made several orders and been happy with all his purchases. Thank You LeatherUp.
Product was as described and arrived timely. Gave it as a gift and husband was very pleased with it
I purchased this jacket for my husband for Christmas! It is beautiful, definitely protective and very well made! My husband is extremely happy with this jacket!
Bought this as a gift. Fast shipping. Recipient was very happy with this. Protection rated at okay since this is a half-helmet. Personal choice - that is all I care to wear. Fought for the right to wear none.
Buying through Vip Club on Leather Up is the best , because they give you the best prices around. They ship ping is next to none and is always on time. They are very helpful if you have any questions concerning your order or any item they sell. Will continue to buy and recommend them to all my friends and strangers I talk to about leather items and more.
Totally happy with this purchase for my husband...compares to the $200 dollar vests...Heavyweight leather by Milwaukee leather too...I would buy again from leather up
A very nice classy looking jacket with a perfect fit for him. He learned that grandma has a good sense of style.
Husband loves, great fit, nice liner, good soft leather
I bought this as a gift and they love it. The leather is of wonderful quality. It is nice weight and it was in perfect shape.
Great product. International delivery was really quick as well.
Great designed, well built and great quality. They are also true to size.
I purchased this jacket for my husband for Christmas. Shipping was super fast and I was pleasantly surprised at the quality of the jacket when it arrived. I ordered the XL and the fit is just perfect! I was a little apprehensive because we have a hard time with sleeve length sometimes, but I used the measurement chart on the site and it is spot on!!
Perfect fit,no trimming necessary, but I am 6-5, but quality chaps& very pleased with them.
Acceptable quality of the materials, not the highest, but will last 5-6 years o wear no doubt, probably, longer. Bought once this model from them before, hope will be able to buy again in some time.
I think, it is really fantastic to have real leather for the price of "man made" hmmm, nonsense.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

