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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I love this vest. It it is a great addition to my stuff and it is versatile - I wear with a shirt and without. Added warmth without the bulk of a jacket. Love it.
Very well built solid jacket, i love all the pockets ,easier to carry the small things that make motorcycling fun, one small nit, the sleeves could be about 1/2 inch shorter. The purchase price for the quality received is outstanding. This is the second jacket i have purchased from leather up and both have been great and very functional, the fit, feel and look of the leather is very comparable to much more expensive leather jackets. I feel i got a great deal.
Quality was well above expected for the price. Will be enjoying these boots for many years to come.
I bought this for my wife . And she was very happy . She loves them.
Always easy and a pleasure to use their site. LeatherUp is our first stop for motorcycle apparel.
Leather Up came through once again with personalized customer service. This is my second pair of Vulcan Harness boots and I couldn't be happier with the product, the price, and the extra effort from Leather Up to find the size and style I was looking for.
Gives you great value on top of already terrific deals
I've ordered several things. Leather jacket, chaps, saddle bags... alot of great gear. I keep getting discounts and the service is prompt.
Comfortable jacket. Not too heavy but also not too lite
I am happy with my new gloves they fit great and for the right price.
Great vest My husband and son are both former marines and they loved it.
The items that I have ordered have arrived within 5 to 7 business days.
My significant other loves these pants, and he looks great in them. He says they keep him warm - we've ridden in temps down to 43F so far. Only question is the waterproof statement. There are large stretchy material sections/vents above the knees, which we are thinking will soak his legs.... 5 stars otherwise....
The item and price are excellent. Fits very well. Already planning on other purchases.
Thanks
The exelement boots I purchased from you are awesome. Great price for a pair of very comfortable boots. I love these boots.
Good - little large - soles & heels short, but overall good boots
love product website and speed at which received product..
Decent lightweight gloves. Breathable and good for warmer weather. Good price. Fast shipping.
Exactly what we wanted. The calf is snug but perfect otherwise. My husband has very muscular calfs so we expected that.
I am extremely happy with this helmet. Fits great and looks great !! I would recommend to others !
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

