Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Paul Z.
Argentina
1 review
0 helpful votes
Follow Paul Z.
Unfollow Paul Z.
Share Review
Report Review

Very nice vest! I ordered
October 10, 2019

Very nice vest! I ordered an XL and it was a tad smaller than I expected but it still fits very well. Perfect stitching and leather. I would recommend this vest to anybody. The collar really makes this vest a "motorcycle vest" and not just an accessory. I like the hidden snaps too!

Date of experience: October 10, 2019
Carol R.
Argentina
1 review
0 helpful votes
Follow Carol R.
Unfollow Carol R.
Share Review
Report Review

I needed a vest for
October 10, 2019

I needed a vest for a new veteran organization patch. I love this vest. The look is clean and the fit is good. The collar could be a little roomier. When I wear it over my jacket, I leave the collar unsnapped.

Date of experience: October 10, 2019
Charles Q.
Argentina
1 review
0 helpful votes
Follow Charles Q.
Unfollow Charles Q.
Share Review
Report Review

So overall the vest is
October 10, 2019

So overall the vest is great, the only problem i had is that when it came in and i unpackaged it, it looked like the bottom button had fallen off and all they did was stick it back in the ripped hole And shipped it like that.. Ive been using it without the button for a few weeks because i dont want to go through the whole time consuming process of shipping it back and having to wait another week and a half for another one. I probably wont be buying any vests from here anymore

Date of experience: October 10, 2019
Jennifer Y.
Argentina
1 review
0 helpful votes
Follow Jennifer Y.
Unfollow Jennifer Y.
Share Review
Report Review

The vest arrived within four
October 10, 2019

The vest arrived within four days from the date I ordered. I wear a Large. I ordered an XL, but it was too small to fasten over a t-shirt. I returned the vest and ordered a different style.

Date of experience: October 10, 2019
Melissa G.
Argentina
1 review
0 helpful votes
Follow Melissa G.
Unfollow Melissa G.
Share Review
Report Review

Awesome vest at a great
October 10, 2019

Awesome vest at a great price. Read the comments and pay attention to the sizing information. I did, and there were no surprises on the fit.

Date of experience: October 10, 2019
Elizabeth Q.
Argentina
1 review
0 helpful votes
Follow Elizabeth Q.
Unfollow Elizabeth Q.
Share Review
Report Review

Excellent vest for the money.
October 10, 2019

Excellent vest for the money. Very well made and thicker than I thot it might be. I sent my first order back for 1 size up. It now fits perfect with a sweat shirt or hoodie under it, or just a long sleeve t-shirt. Leather Up is a no hassle place to deal with. Quick turn around on my exchange. I've ordered several items for myself and girlfriend, always had a great no hassle experience.

Date of experience: October 10, 2019
Dave Y.
Argentina
1 review
0 helpful votes
Follow Dave Y.
Unfollow Dave Y.
Share Review
Report Review

I held my breath since
October 10, 2019

I held my breath since there were no reviews on this on whether or not it would fit. I am 5'5" and 128 pounds and the medium vest is very snug. I wear a small in most clothes so ordered a medium in this for it to be a little loose. I think a large might fit better but I need this for a ride so will be keeping it. If you are in the middle or top range of a size I'd recommend going up one size. This is not a very long vest and barely comes down below my waist.

Date of experience: October 10, 2019
Tom Z.
Argentina
1 review
0 helpful votes
Follow Tom Z.
Unfollow Tom Z.
Share Review
Report Review

We have enjoyed using the
October 10, 2019

We have enjoyed using the saddlebags for our long weekend stay and our everyday trips. They hold alot of stuff. The bag over the exhaust pipes does not get hot inside or on the bottom. Was concerned about that. They give the bike a really nice retro look. We would recommend them to anyone looking to complement to your bike. I did have to install bike frames to keep them away from the wheel. They will also hold a small ,very small cooler to keep a few drinks cold.

Date of experience: October 10, 2019
Ruth A.
Argentina
1 review
0 helpful votes
Follow Ruth A.
Unfollow Ruth A.
Share Review
Report Review

the bags are nice but
October 10, 2019

the bags are nice but the crome started peeling in just one week on the buckles

Date of experience: October 10, 2019
William H.
Argentina
1 review
0 helpful votes
Follow William H.
Unfollow William H.
Share Review
Report Review

Wow! These bags look great!
October 10, 2019

Wow! These bags look great! I am replacing an older set of Willie & Max bags these are bigger and the zip off feature will be great. They seem very well made and the smaller exterior pockets caught my wife's eye first thing. To cold to ride in Iowa right now but we are looking forward to using the bags this spring.

Date of experience: October 10, 2019
Deborah V.
Argentina
1 review
0 helpful votes
Follow Deborah V.
Unfollow Deborah V.
Share Review
Report Review

They are kind of akward
October 10, 2019

They are kind of akward to mount on your motorcycle. They come with some strings like shoestrings that you slide behind your shocks. If you don't do it just right the wind catches them and they flap out to the side really bad. Also after a while, the little strap that holds the string that holds the bags close to the bike wore out and I had to fix it myself. On the positive side they are really roomy and look awesome. They're not too bad for the price.

Date of experience: October 10, 2019
Karen X.
Argentina
1 review
0 helpful votes
Follow Karen X.
Unfollow Karen X.
Share Review
Report Review

I love them. I bought
October 10, 2019

I love them. I bought them for 883 custom and they are sharp. I have got alot of compliments and they are very roomy. I did need to tie wrap down to support brackets for those windy days but no big deal. Great bags for the price. Thay also ship FAST, amazing. I am so happy I ordered these bags..Thanks leather up I will keep doing business with you as long as you are in business and will also refer my friends to you..Thanks again..

Date of experience: October 10, 2019
Barbara G.
Argentina
1 review
0 helpful votes
Follow Barbara G.
Unfollow Barbara G.
Share Review
Report Review

Wow, I was really impressed
October 10, 2019

Wow, I was really impressed with these saddle bags, well worth the price.

They really look nice and hold my leather jacket. Having the extra compartments in the front and back of the bags makes for easy access to things like extra gloves, bandanas etc. Zips on and off real easy

Date of experience: October 10, 2019
Sam K.
Argentina
1 review
0 helpful votes
Follow Sam K.
Unfollow Sam K.
Share Review
Report Review

These bags are awsume. Great
October 10, 2019

These bags are awsume. Great looks, Great durability, Great price.

Looks great on my xs650 vary vintage.

Date of experience: October 10, 2019
Pamela W.
Argentina
1 review
0 helpful votes
Follow Pamela W.
Unfollow Pamela W.
Share Review
Report Review

We have used these saddlebags
October 10, 2019

We have used these saddlebags for several day trips and have been very happy with how much they can hold. We love that each of the bags will hold a pair of chaps and still have enough room for a few other 'essentials'. Also, we've had previous issues with bags that are over the exhaust pipes getting hot inside, but with these bags it does not get hot at all. We recommend these to anyone looking for a good quality, economical, roomy, weather proof set of saddle bags.

Date of experience: October 10, 2019
Dave F.
Argentina
1 review
0 helpful votes
Follow Dave F.
Unfollow Dave F.
Share Review
Report Review

Excellent bags for an unbeatable
October 10, 2019

Excellent bags for an unbeatable price. Comparable bags that I priced at motorcycle shops were double or triple the price of these bags. The only question is durability, we will see how they keep their shape and how the straps hold up. You also have to have saddle bag supports to keep them out of the rear wheel.

Date of experience: October 10, 2019
Mary J.
Argentina
1 review
0 helpful votes
Follow Mary J.
Unfollow Mary J.
Share Review
Report Review

very satisfied once again,product and
October 10, 2019

very satisfied once again,product and service.ive never been let down with anything ive ever ordered. these were for my wifes Volusia cruiser (big bike)and they look great! could be a little wider but height and length is perfect for that classic look.price can never be beat for quality.

Date of experience: October 10, 2019
Linda T.
Argentina
1 review
0 helpful votes
Follow Linda T.
Unfollow Linda T.
Share Review
Report Review

I bought these saddlebags for
October 10, 2019

I bought these saddlebags for my wife for Christmas for her 883XL Sportster! She loved them! After reading the reviews, I thought they would fit her bike well and I really liked the look of them. She LOVED them! She can't wait to put them on her bike even though it's garaged for the winter. Thank you for the great price and quality and amazing delivery time! We will definitely buy from you in the future!

M. Petrone

Springfield, Massachusetts

Date of experience: October 10, 2019
Angela I.
Argentina
1 review
0 helpful votes
Follow Angela I.
Unfollow Angela I.
Share Review
Report Review

excellent value was exactly what
October 10, 2019

excellent value was exactly what i was looking for at a great price good siz

Date of experience: October 10, 2019
Michael A.
Argentina
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Share Review
Report Review

Ok, so here is the
October 10, 2019

Ok, so here is the bottom line. I am reluctant to give a review, because by doing so I may cause people to go out and by from these guys at leatherup. The problem is that these people provide way to good of a pruduct for the price. In other word, the bags are to great and the price is too low. This may cause people to buy from them and then the demand may be overwhelming for them to handle and they may not have enough supply. This bags are too awesome I don't have any clue as to where to begin. I get compliments on them all the time. When they ask for the price and I tell them they think I'm joking. Anyway, awesome on my Vulcan 900 custom.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States