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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Haven't worn this in the rain yet, but it looks like a great product. Fit is good. Fits nicely over the riding gear. Like the boot straps to keep the pants from riding up. Seals up nicely to keep the rain and wind out.
My old rain suit has worn out so I found this and ordered it. The cost was affordable, the fit is great, the finish (pockets, zippers, flaps, boot straps, etc.) seem top rate. I can't say anything about the durability as I haven't had the need to use the gear yet. The bright yellow makes it easy to see. I am not a motorcycle rider, but a UTV/ATV rider and have used rain gear a lot in the past. Hope this one will excel at keeping me dry. Will try to post an update after the first use.
Pants crotch could have been shorter and leg length 1inch longer for me. Otherwise suit fits nicely. Suit is very durable and comfortable. The price is right; color is right; and free shipping made the deal solid!
I bought this boot recently for a summer boot because my winter boots are SO hot. These boots fit GREAT, have room for a medium-weight sock to a light-weight sock. They feel great. I was concerned about the review that said they were a little narrow, but LeatherUp is so good about returns that I thought I could take a risk. BOY, am I glad I did. They are light and comfortable, but still offer protection. I wear them OFF my Harley, too and love the little "rattle" sound they make when I walk!
These boots are beautiful. I wore them around for a whole day, they didn't hurt my feet or need to be broken in at all. I like the video that goes with them. It reminded me that it's worth it to buy a quality made item and helped me decide to get them. The price is awesome. They're so dainty, yet I feel proud to wear them. I was in a motorcycle shop, picking up an item that had fallen on the floor. The shop owner walked by and said, "Hey, I like your boots!" They're very comfy on the bike too. They rest nicely on the pegs and make me feel like my feet and anlkes are protected. The fit is perfest and they really do jingle when I walk. :D
I love these boots! I ordered my normal size and The fit was perfect. The quality is excellent.
These are the coolest boots ever! After trying a couple of other pairs that didn't work out (and Leatherup credited my returns flawlessly), I tried these boots. Wow!! They are so sexy for being flat boots. They're very comfortable, and I have a high instep and conversely have trouble with boots. But these were great from the get-go. I've had so many compliments. It's great when you're riding and pull up alongside of a male rider in your group and he looks down and tells you how cool your boots are. They're so great that I'm actually thinking of buying another pair and just putting them away for when I'll eventually need them! But hopefully Xelement will make another style just as good! BTW, size was true.
Caught these boots on sale. Love the fit and the studs ! The heel height is perfect. Glad I made this purchase
I have only worn these boots once. I got them two weeks ago. I love the way they look. The fit is perfect, nice insole, nice leather. I cannot talk about durability at this time. My old boots were just leather boots I bought from Famous Footwear, what a delightful difference wearing real riding boots! I agree with Jennifer J, they are way cool!
These are the best boots for the money I've ever bought. They fit so comfortably and the studs are in solid. I'd highly recommend these boots!
Ordered these last Thursday, received them today. LOVE them!! They are exactly as pictured/described. I sometimes wear 7, sometimes 7 1/2. I ordered 7 and they fit great....same as my Harley boots.
I have worn these gloves a couple of times and I like them. I ordered XXL because I know from experience that their gloves tend to run quite small. Even though I ordered the XXL they are a little snug, but will stretch with use. The only other issue is that they have a slight odor, I guess from the tanning process they use. They don't have that leather smell, but a slight chemical smell. I hope that will go away with time....
Love these gloves! I am a true medium, and ordered a medium. They fit perfect. Similar ones in the fingerless run a tad small, but not these. Quality is outstanding! I have no doubt it will last for years to come!
I told my wife I wanted these gloves for Christmas.Shipping was very quick.I am very pleased with them.After a little wear they fit like they were custommae for my hands.I love the way they look and feel.Buy these gloves and you will not be disssipointed!
Well made glove, but size runs extremely small. I usually wear a size large which I ordered, but it is a real struggle to put them on. A 2XL would fit my hand much better, but then the fingers would be too long. Hopefully they will stretch with use.
Taking into consideration what is out there in this price range for a decent pair of gloves, I was happy with this purchase. I've not had them long enough to speak about durability. I am however glad I ordered the xxl as they seem to run small. They are a bit tight but it is leather and if the stitching holds up, they will break in nicely.
Well, not to repeat the great appeal for these glove but they are great... Wore them for the 1st time on a 5 day, 2500 mile trip during Oct 2016 and I was impressed. After several hours of riding with temps in the 40-50s they were surprisingly warm considering they're not insulated.... I did have to change gloves because it did get to cold (mid 30s) at night. So, I would call them 3 season gloves. I did oil mines to water proof and soften them up and help break-in. Great looking gloves and fit was right on for me... For the price I feel like I stole them they're just that good...
Its a very nice jacket. Seems very well put together and fits well. I love look and feel. A great jacket for the price. The only downfall I can come up with, its heavy.
This is a great jacket for the price! I bought this for my 15 year old daughter and she loves it, she can't wait to get out on the bike with me, and hoping to take the riders course and get her own bike this coming summer. She's an aspiring biker chick. Daddy is so proud! :-). Jacket looks great on her and I love the extra protection of the armor.
Bought this jacket for my girlfriend in a small. Fits her perfect even with a heavy sweatshirt or hoodie or both. The armor is an added plus and looks to be very well made
thanks leatherup!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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