Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Nicole P.
Argentina
1 review
0 helpful votes
Follow Nicole P.
Unfollow Nicole P.
Share Review
Report Review

For the price, you can't
October 10, 2019

For the price, you can't beat them. I have had them for a while now and use them everyday. Still holding up and looking good.

Date of experience: October 10, 2019
Jeff O.
Argentina
1 review
0 helpful votes
Follow Jeff O.
Unfollow Jeff O.
Share Review
Report Review

It does what it says
October 10, 2019

It does what it says that it will do rode in a storm with them on and loaded everything inside remained dry through 60 miles of rain thunder and lightning on the interstate i got my monies worth.

Date of experience: October 10, 2019
Dan H.
Argentina
1 review
0 helpful votes
Follow Dan H.
Unfollow Dan H.
Share Review
Report Review

Repeat Xelement customer. they never
October 10, 2019

Repeat Xelement customer. they never dissapoint! A very good product for the money; terrific value! You won't be able to store items for more than a couple of day's travel, but nevertheless you can still get a lot of mileage from these bags.

Date of experience: October 10, 2019
Michelle L.
Argentina
1 review
0 helpful votes
Follow Michelle L.
Unfollow Michelle L.
Share Review
Report Review

I bought these for my
October 10, 2019

I bought these for my 1986 Honda Shadow VT110c. I installed them under the backseat and they fit perfectly and look great. I am pleased as can be at the look and fit. I have run back and forth on the highway and the bags stayed down. Great price and free shipping. Thanks Leatherup.

Date of experience: October 10, 2019
Janet X.
Argentina
1 review
0 helpful votes
Follow Janet X.
Unfollow Janet X.
Share Review
Report Review

Well-constructed and they look suitable
October 10, 2019

Well-constructed and they look suitable on bikes other than cruisers too. I wish they had a tie-off loop on the lower front inside to tie to the bike somewhere to help keep them from swinging up and out when empty or lightly loaded. Love the quick opening buckles. Great price.

Date of experience: October 10, 2019
Linda V.
Argentina
1 review
0 helpful votes
Follow Linda V.
Unfollow Linda V.
Share Review
Report Review

I bought the X840-Saddlebag 5
October 10, 2019

I bought the X840-Saddlebag 5 years ago for my 03 HD Wide Glide and they lasted all that time. I was very happy with them but they finaly wore out and needed replaced. I was looking for ones that held all the stuff I could put in the X840 so I tried the X665ZB-Saddlebag but they were way to big for the Wide Glide. The X840 and all the styles like them were always sold out so I tried the X658ZB-Saddlebag. You couldn't get much of anything in these bags. They drove me nuts so I tried this bag (X800-Saddlebag). So far they seem to be great. I photograph bikers and bikes so I sometimes carry a lot of gear and I haven't had any issues packing them.

I haven't had them in the rain yet so I can't speak to that but so far I've very happy with these bags.

Date of experience: October 10, 2019
John D.
Argentina
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

Bought these to replace my
October 10, 2019

Bought these to replace my existing bags, and couldn't be happier with them! They fit great (2005 Honda Shadow Aero 750), and they are every bit as waterproof as advertised. Went on an Honor Flight during what we midwesterners call a 'gully-washer', and everything stayed dry! Well, except when I opened the bag and dripped into it, but that's kind of a given. The zippers are great for pulling everything in the house (or a hotel, if you travel), and super easy to use. The only thing I've had to adjust was the soft mount; on the tightest holes, the right bag still sat on my Vance and Hines exhaust. I cinched it down another notch and that makes the zipper on one side a little harder to reach, but it still works ok. I've also received numerous complements on the appearance of the bags! Love these, and hope they are still on the market when I wear out my current set.

Date of experience: October 10, 2019
Donna N.
Argentina
1 review
0 helpful votes
Follow Donna N.
Unfollow Donna N.
Share Review
Report Review

Great Bags. I would have
October 10, 2019

Great Bags. I would have liked a better way to tie them onto my support bars.

Date of experience: October 10, 2019
Kevin H.
Argentina
1 review
0 helpful votes
Follow Kevin H.
Unfollow Kevin H.
Share Review
Report Review

This is a very comfortable
October 10, 2019

This is a very comfortable jacket. Tried many on in stores and came away unhappy with fit and just the dorky styles available. This one has a flash of color so that I can be seen but no sparkles or flowers. The price was excellent. thanks. I would recommend highly. Kathy

Date of experience: October 10, 2019
Donna F.
Argentina
1 review
0 helpful votes
Follow Donna F.
Unfollow Donna F.
Share Review
Report Review

I have shopped for weeks
October 10, 2019

I have shopped for weeks for an affordable jacket that looked good. This was it! I am very happy with my purchase.

Date of experience: October 10, 2019
Joe N.
Argentina
1 review
0 helpful votes
Follow Joe N.
Unfollow Joe N.
Share Review
Report Review

Love the jacket! Great fit
October 10, 2019

Love the jacket! Great fit and great price! Wanted something femine but not frufru; this fit the bill.

Date of experience: October 10, 2019
Mike J.
Argentina
1 review
0 helpful votes
Follow Mike J.
Unfollow Mike J.
Share Review
Report Review

Love the jacket. It fits
October 10, 2019

Love the jacket. It fits great and is at a terrific price.

Date of experience: October 10, 2019
Joe G.
Argentina
3 reviews
0 helpful votes
Follow Joe G.
Unfollow Joe G.
Share Review
Report Review

I WAS VERY IMPRESSED WITH
October 10, 2019

I WAS VERY IMPRESSED WITH THIS JACKET. FIT GREAT, WAS MADE BETTER THAN I EXPECTED WITH THE ARMOR INSIDE THE JACKET. I WILL FEEL EVEN SAFER NOW.

Date of experience: October 10, 2019
Christine S.
Argentina
1 review
0 helpful votes
Follow Christine S.
Unfollow Christine S.
Share Review
Report Review

Once again, you surprise me
October 10, 2019

Once again, you surprise me with a great product at a better price. I purchased a similar jacket without many of the extra features this jacket has for twice the price at a bike show. At the time, the other jacket was a good deal. I wish I'd waited as this one was much nicer. I love the snap closures (not hook & loop that catch on things and don't work), the color accent and of course the front and back venting. Thanks again for another great purchase!!!!

Date of experience: October 10, 2019
Pamela Q.
Argentina
1 review
0 helpful votes
Follow Pamela Q.
Unfollow Pamela Q.
Share Review
Report Review

I got this for my
October 10, 2019

I got this for my wife and she loves it. The fit was perfect. It was a great price!

Date of experience: October 10, 2019
Bob Z.
Argentina
1 review
0 helpful votes
Follow Bob Z.
Unfollow Bob Z.
Share Review
Report Review

Received the jacket for xmas
October 10, 2019

Received the jacket for xmas gift. I work in the outerwear development and am shocked at all the vent zips , snap tabs and pockets and zip out lining for such a low price. Not to mention the body armor in that low price Excellent jacket. I can't wait to try it out. This is the second jacket purchased from you and again well pleased.

Date of experience: October 10, 2019
Cynthia N.
Argentina
1 review
0 helpful votes
Follow Cynthia N.
Unfollow Cynthia N.
Share Review
Report Review

Love my jacket. Great price.
October 10, 2019

Love my jacket. Great price. Gotten lots of complements from fellow females.

And it has a nice femine look.

Date of experience: October 10, 2019
Dorothy O.
Argentina
1 review
0 helpful votes
Follow Dorothy O.
Unfollow Dorothy O.
Share Review
Report Review

I purchased this jacket approx
October 10, 2019

I purchased this jacket approx 4 months ago. I love it. It is very comfortable and fits great. The laces in the front and back and the snaps on the arms are great for adjusting the fit to exactly what you need. The liner makes it great for the colder months of course you will still probably want to put on a few more layers underneath if it is very cold. Without the liner and with the vents open it is a great moderatley warm weather jacket. I live in south Georgia so it is a little to heavy for the 80 degree weather. The body armor is great and definatley helps me feel protected. I really love this jacket and after looking around at other jackets and other sites this truely is an amazing deal for everything you are getting in this jacket. It definatley had all of the features I was looking for especially since the armor is CE and it looks great. I would definately recommend this jacket to a friend and I will definately purchase from this site again.

Date of experience: October 10, 2019
Dorothy A.
Argentina
1 review
0 helpful votes
Follow Dorothy A.
Unfollow Dorothy A.
Share Review
Report Review

This jacket is for those
October 10, 2019

This jacket is for those women who like to look awesome and not so girly while doing it. The red is a beautiful vibrant red and the lace up front and back gives it a sexy look that is wonderful if you are wearing bulky clothes cause you can adjust it to be more loose, or tight depending on your clothes. The zip out liner is so easy to remove and the armor is not so super stiff to where you can't move. The armor is easily removed if you don't want it. GREAT price for such a sturdy and versitile jacket! Have been looking for months for one and I am so glad I chose this one. Thanks!!!

Date of experience: October 10, 2019
Maria B.
Argentina
1 review
0 helpful votes
Follow Maria B.
Unfollow Maria B.
Share Review
Report Review

Great price, the fit is
October 10, 2019

Great price, the fit is really nice without being bulky. The zip-out lining makes it perfect for riding in the South. I highly recommend this jacket.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States