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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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We just went 2,500 miles with this jacket and through a variety degrees in the weather. It was perfect! Very comfortable and the jackets were exactly what we were looking for, especially for the price. The only thing I wish they would have been available in the safety green color.
For the price it seems like a very good jacket. For those with concerns about fit - I'm 6' 2" 184 Lbs, thin build and a large just fits. It's definitely a waist jacket. I thought it would be a little longer but not a big deal. The mesh material allows for a lot of air flow. Great for summer riding. The yellow color is very bright for high visibility, The zipper seems to be very durable and comes with multiple cinch straps. wrist cuffs are a little snug when taking the jacket off but again, not a big deal. Overall I would recommend this jacket, at $59.00 on sale it was a great deal plus I found a coupon for 10% off.
I bought this jacket to be more visible to drivers after I was cut off by a nice little old lady at a traffic light.( I avoided the hit, but the bike went down I am 5'9 and 215 lbs. I ordered the XL and it fits just fine. Seems well made. I Like the armor pads. Although being a cruiser rider I'll never "low side" So don't know if they will ever help me. I can't attest to it's hot weather function as it's not summer yet where I live. But I would recommend to anyone looking for a mostly hi Vis jacket.
Received the order within 5 days, used the bag for a 3 day ride it had enough room for everything I needed. The Xelement Voyage Skull Tri- Tex bag is very well made and I will be using it for years to come.
bought this for a 5 day ride I was going on, when it arrived it seemed alot smaller than I had expected. BUT, with careful packing I was able to fit 3 pairs of jeans, 5 t-shirts, 5 underwear, 3 socks, a swimsuit, a flask, a showerbag, and flipflops in the large inside area, the top area I fit various gloves hats cords, a water bottle and some snacks, the side pockets held bungees, cigars, cellphone, and other various things, It fit over my sissy bar easily. I ran a bungee from the bottom D-ring around the sissy bar and back to the other side to secure the luggage, Rode on the bike flawlessly. WE got rained on one entire day of riding, the cover kept everything dry. I did run a bungee around the rain cover to keep it from opening up like a parachute from the wind. All in all this bag worked well, It could be a little larger, but, for $87 shipped I cannot complain.
Great bag for several day trip. Very good velcro sissy bar strap system. I also used some ROK straps from d-rings under the luggage rack to keep it from shifting. I wasn't crazy about the bright orange flames so I colored them black with a sharpie and now the embroidery looks a lot better.
Honestly it's a bit hot and no real vents. This is perfect for night time or a more chilled day. Other than that no complaints.
Nice bag lots of room however the plastic zippers will be a problem
this is a awesome jacket for the money, I have a $500 Harley Davidson leather that doesn't compare to this one
Great fitting and warm jacket especially for the price. Only problem was I bought this jacket mainly for the gun pockets which arnt that great and the snap for that pocket broke immediately. This was a setback but not enough of one to send the whole jacket back. The pocket should be deep enough not to be an issue of my gun falling out. I would buy it again.
Can not tell you how pleased I am with this coat, from price to quality. Love it and look forward to wearing it for years.
Great Jacket. It's heavy and warm, and fit perfect. the only issue I had was, that I took the liner out, but once I put the liner back in it feels like the sleeves are twisted and isn't very comfortable now. Maybe its just me and how I put it back in. Ill continue to mess with the liner until it feels right again. I would defiantly buy this jacket again, and next time leave the liner in.
Just got the jacket, LOVE IT. Seem WELL made. Very heavy. Ordered XL, fits well (5-11 195lbs) . The BEST deal for a quality jacket by far.
I just got my jacket today, I am 5"8"" and weigh 230 lb I ordered a 3X and the jacket fits me nicely, but the sleeves are about 2''' to long I will take to get shortend a little, the jacket looks and feels great, im very happy with it, cant wait to get it broken in
If you are considering this jacket, buy it! You won't be disappointed. This jacket would be worth it if it was twice as expensive. I am 5'7" and a muscular 200 lbs so I ordered an XL. It fits well and I have ridden in rainy 35-40 degree weather and even at speeds of 80-90 mph I was warm with only a t-shirt on under it.
I would definitely recommend this to a friend
Nice Jacket. A lot better quality then I expected. Another great purchase from Leatherup.com
This jacket is AWESOME! The quality is very good, fit is perfect and getting compliments on the looks.
The sleeves are a little long when not on your ride but that's because they are perfect length with your arms stretched out when riding.
Gun pocket is large, secure and conceals my Beretta 9 mm.
Another great buy from LEATHERUP .COM!
Very good quality! It was a gift for my husband and he loves it!
Thinking of buying this jacket, well stop the thinking and get ready to be wowed. The value of the jacket was a wonderful surprise, the gun pocket fits my 19 Glock perfectly! Thanks LeatherUp for another quality purchase.
This Jacket is heavy, but it does keep me warm and i love it. It is made really nice, can't beat the price. You won't go wrong for this jacket. Thanks Leather UP
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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