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LeatherCult

leathercult.com
grunge & punk, casual men, womenAge 26-45
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From the business

Leathercult is revolutionizing fashion by personalizing leather clothing. Our fine craftsmen individually tailor your garment using the measurements or the ready sizing options provided by you. We believe in providing clothing which fits you, using the best quality Leather available.


Clothing item from LeatherCultFashion apparel by LeatherCultMerchandise from LeatherCult clothing lineLeatherCult fashion product

Business Highlights

General

Year Founded: 2000
Target Gender: men, women
Target Age Group: 26-45

Shipping

Shipping Cost: $20
Free Shipping: no
Shipped From: USA

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: grunge & punk, casual
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate LeatherCult?
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LeatherCult Reviews Summary

Leathercult has established a strong reputation for high-quality, custom leather products, with many customers praising the precise fit and craftsmanship of their garments. The company’s customer service is frequently highlighted for its responsiveness and support throughout the ordering process. However, some customers have expressed concerns regarding sizing inconsistencies and a lack of flexibility in return or exchange policies, which can lead to disappointment. Overall, while the brand enjoys a loyal customer base due to its quality and service, addressing sizing issues and enhancing return options could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
320
value
253
shipping
256
quality
1,153
This company does not typically respond to reviews

Instant Feedback

3,604 reviews

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Louisiana
1 review
0 helpful votes
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Unretunable
March 23, 2021
Updated review

Good quality. The site says order 1 size up. I did and the jacket was 2 sizes to small. You cannot return these items even if you order un tailored.
So I am cutting my losses, sellling the too small jacket. I did though order another one of the same jacket 2 sizes up.

Date of experience: March 23, 2021

Easy quick quality
March 2, 2021
Previous review

Easy quick quality

Date of experience: March 2, 2021
Canada
1 review
0 helpful votes
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My Second Jacket
March 22, 2021
Updated review

Really pleased with my last jacket, and this one looks just as good.

Date of experience: March 22, 2021

Really please with my last jacket, so have returned...
March 1, 2021
Previous review

Really please with my last jacket, so have returned to order another

Date of experience: March 1, 2021
Texas
1 review
2 helpful votes
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Non-existent customer service
April 20, 2021
Updated review

If you value or expect American style customer service do yourself a favor and run away from this company. They will not make any adjustments due to wrong size, ill fitting, or refunds or exchanges of any kind. The coats/jackets seem to be a size or two smaller than the average size chart for Americans. Consider yourself warned.

Date of experience: March 21, 2021

Non-existent customer service
April 20, 2021
Previous review

If you value or expect American style customer service do yourself a favor and run away from this company. They will not make any adjustments due to wrong size, ill fitting, or refunds or exchanges of any kind. The coats/jackets seem to be a size or two smaller than the average size chart for Americans. Consider yourself warned.

Date of experience: March 21, 2021
Hong Kong
1 review
0 helpful votes
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Highly impressed
March 21, 2021
Updated review

Great experience shopping, good product quality, great customer service

Date of experience: March 20, 2021

Great experience shopping
February 27, 2021
Previous review

Great experience shopping

Date of experience: February 26, 2021
Australia
1 review
0 helpful votes
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NECK STRAP
April 17, 2021
Updated review

The problem is the neck strap is too short which prohibits the studs from being fastened, leaving it dangling. All other measurements are fine, unfortunately this spoils the look of a tailored jacket.

Date of experience: March 18, 2021

NECK STRAP
April 16, 2021
Previous review

The problem is the neck strap is too short which prohibits the studs from being fastened, leaving it dangling. All other measurements are fine, unfortunately this spoils the look of a tailored jacket.

Date of experience: March 17, 2021
Alabama
2 reviews
0 helpful votes
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Kim
March 17, 2021

I've purchased 2 leather jackets from Leather Cult and the first order took a while but with the virus and just after the holidays I understand. My last order just arrived and it was here much quicker. Both jackets fit perfectly(NOT special sizing). I will order again.
Thank you

Date of experience: March 17, 2021
Arizona
1 review
0 helpful votes
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Contact at leather cult didn't understand my questions.

Date of experience: March 17, 2021
Philippines
4 reviews
1 helpful vote
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Great deals
March 16, 2021

LeatherCult has a consumer rating of 4.69 stars from 1,252 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with LeatherCult most frequently mention customer service, custom measurements and good quality.

Date of experience: March 16, 2021
Texas
2 reviews
0 helpful votes
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Excellent!
March 11, 2021
Updated review

This is the 2nd coat that I have ordered. Nothing but awesome experience. Looking forward to seeing and wearing this coat.

Date of experience: March 11, 2021

This is the 2nd coat that I have ordered
November 14, 2020
Previous review

This is the 2nd coat that I have ordered. Nothing but awesome experience. Looking forward to seeing and wearing this coat.

Date of experience: November 13, 2020
GB
2 reviews
0 helpful votes
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Great idea
March 11, 2021

Loved that you sent sample swatches out so can see the product before buying

Date of experience: March 11, 2021
GB
1 review
1 helpful vote
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Perfect fit
March 9, 2021

I honestly wasn't sure this website was legit but after a friend had a good experience decided to give it a go. I ordered the Mass Effect jacket with custom measurements and it fits like a glove. All the details are correct and as advertised. I've seen a lot of bad reviews for this company out there but my experience was solid. Two thumbs up, absolutely love this jacket.

Date of experience: March 9, 2021
Indiana
1 review
0 helpful votes
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Disappointed.
March 7, 2021

I ordered the n7 leather jacket for my husband, who is, reliably, a size Large. The jacket that came is more like a size Medium. I also paid for personalization, it was supposed to come with his name on it but its no where to be found on the jacket I received.

Date of experience: March 7, 2021
Massachusetts
1 review
0 helpful votes
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I had a great experience with LeatherCult! The order process was simple, they kept me informed about shipping and I received my jacket in about 2 weeks as they said.

Date of experience: March 6, 2021
New Jersey
1 review
0 helpful votes
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Sloane Jacket
March 6, 2021

The site and team were really easy to work with. I was worried about my self measurements being accurate and they messaged me after the order to recheck one that didn't make sense with the rest. The jacket I got looks amazing and fits perfectly!

Date of experience: March 5, 2021
Australia
1 review
0 helpful votes
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Great product
March 5, 2021
Updated review

Love the jackets! It is. Really nice. Perhaps Customer Service should be prompt on responding to the email sent. I've emailed Customer Service pertaining to the correction on the length of the sleeve the second time but did not get a reply.

Date of experience: March 5, 2021

Love the jackets!
February 12, 2021
Previous review

Love the jackets! It's really nice.

Date of experience: February 12, 2021
Germany
2 reviews
0 helpful votes
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Sehr hohe Qualität und die Maße, die ich liefere, werden auch genau eingehalten. Habe schon öfters dort bestellt, bin jedesmal sehr erfreut über die Produkte. Kann die Firma nur weiterempfehlen!

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
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Dissatisfied
April 2, 2021
Updated review

I didn't see their size chart, so when I ordered, I ordered my size in American chart size. But when it came it was so small I don't believe it would fit a 10 year old. I tried to return it and get a refund, but they said I selected my size and basically tuff. My size is a 36 bust and I had to reorder it in a 42. I believe my husband wears a 42 suit. I only reordered it because it's the only place I can get this style. They size according to their country, Asia.

Date of experience: March 3, 2021

The jacket you sent already is way to small, return...
March 31, 2021
Previous review

The jacket you sent already is way to small, return please

Date of experience: March 1, 2021
District of Columbia
1 review
0 helpful votes
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Love, love, love
March 3, 2021

I got this leather vest for my husband for Valentine's day and he absolutely loves it. I got a medium based on all the other vests he has and it fits him perfectly. The quality of the work is amazing. I will definitely be ordering from LeatherCult again

Date of experience: March 2, 2021
Mississippi
1 review
0 helpful votes
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Price hike
March 2, 2021

Tried to order a pair of pants advertised for 144.00 I had bought a black pair was going to order a brown pair when I tried to check out the price went from 144 to 206 I think it was because they were brown instead of black so that's the end for me no more shopping for me from u guys

Date of experience: March 1, 2021
Wisconsin
2 reviews
0 helpful votes
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Great experience with you! You have an outstanding variety of jackets! I am VERY picky and have been searching for ‘the' jacket for several years, now in various cities. I am very pleased and proud to say it came from your store and I am VERY happy with the customized fit! Just perfect! I may never take it off - simply gorgeous!
Cannot thank you enough and I'll send $#*! the word to my friends!

All my best,
Sarah Killeen

Date of experience: March 1, 2021

Loved browsing your jackets!
February 7, 2021
Previous review

Loved browsing your jackets! I'm really excited to have a custom made item from you! Thank you!

Date of experience: February 7, 2021