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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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Where's my promised response... more lies from this sham of a company, you're customer service is the worst I have ever dealt with?
At their request in response to this review, both order numbers supplied... still awaiting their review into this
I ordered a vacuum cleaner and on 21 July was advised by e mail it was out for delivery with the courier Ninja Van. Twenty minutes later I was further advised the order couldn't be delivered and was being cancelled and returned! I contacted Lazada and after various conversations in which Lazada failed miserably to justify or explain what happened, I gave up with promise from Lazada that my complaint would be looked into and I would be contacted in due course... I'm still waiting! I contacted Ninja Van directly for their reason for returning my order and this was their response: Thank you for reaching out to Ninja Van PH.
We're sorry for the inconvenience.
Regarding your concern, Lazada also knows the requirements but they keep handing over the parcel to us Ninja Van. Lazada passes them to us in bulk without sizes or weight indicated, and we do not weigh those parcels upon pick up. We just know that the parcel was oversized once it arrived at our sorting hub.
Feel free to reach out to us via email at www.ninjavan.co/en-ph/contact-us/ or call us at (02) 231 2177 "
I subsequently reordered another vacuum cleaner, different model, different supplier and tonight within the space of 20 minutes I received two e mails, one saying my order was being delivered and one saying it had been cancelled. EXACTLY THE SAME SCENARIO.
Why is Lazada dispatching orders with a courier who is unable to fulfill the order?
Perhaps the lengthy e mail I have sent tonight will provide some sort of response, but I am not holding my breath.
Do not order from Lazada, their customer service sucks and any contact with them is scripted and unhelpful and they never reply to emails.
Seems I will never get my vacuum cleaner after giving them a second chance to redeem themselves!
Got 14.000p worth in my inbox, 8 items in total that i need to order. Camera, vacume, motorcycle side boxes and few other things. But i cant complete order. Shipping fee is 9200p. They are imbeciles. I told support many times already and they are clueless what to do. I cant order even a pair of 75p sunglasses because they cost 1006p in shipping. The 2000p action camera costs 1600p in shipping.
I cant wait for shoppee to get better, as many items they have no delivery options yet here in tagbilaran.
I am trying to reschedule my orders' delivery date to on or after AUGUST 19,2018. I already texted LEX (which texted me after I already left the house this morning going to tge airport). I got no reply from LEX at all. So I chatted with a Lazada live agent this afternoon, but got no reassurance that the redelivery will take place on or after Aug 19. The live agent just said that s/he will "coordinate" with the courier (LEX) regarding my request. So this late afternoon, I called Lazada's customer service hotline & requested again that my orders be redelivered on or after Aug 19. The agent kept rudely telling me that there is "NO ASSURANCE" that the courier will be able to redeliver my orders on my requested time frame (on or after Aug 19).
Don't know what is so difficult about rescheduling my orders with Lazada. A company as big as Lazada should have efficient coordination with their partner courier/s and other departments.
Good thing my orders are COD, or else if redelivery fails & I had already paid ahead, I will surely have a very hard time asking for my money back. (Based on so many Lazada bad reviews.)
Hi Nica I., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Been using lazada for years but the new shipping fee policy "SOUNDS GOOD DOESN'T WORK!" (meme),, so far all ive seen is price increase because of the additional stupid shipping fee which sellers deliberately abuse.
Hi Hatsiko P, please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
Its wild wednesday today on lazada i just ordered correction gel bunion corrector for Php 113 shipping fee is php 898.00. Mini screwdriver with 6 led torch for php 150.00 shipping fee is php 1,018.00. Magic folding umbrella for php 90.00 shipping fee is php 1,072.00, anton tools 6" at-2706 long nose pliers for php 119.00 shipping fee is 1,006.00, external plug-in large outdoor leisure back pack for php 509.00 shipping fee is php 1,054.00, tender care soap for php 32.40 shipping fee is php. 984.00. Total of my order was Php 1,013.00 and the total for shipment fee was Php 6,032.00 for a grand total of Php 7,045.00 are lazada people thinking that their customers are all idiots to pay for that shipping fee? That is 695% percent increase of the total value of my orders. Lazada what is happening to you? Are you self destructing or folding up!
Hi Edgar D, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
I just ordered today four items at lazada with total value of 1012 pesos and they charged me with with 4224 shipping fee! Anyare? For four years i was loyal to lazada it's time part ways!
Since Im a working mom its most convenient for me to buy online for my babies needs. But because of this new shipping fee Id rather give time to go to supermarkets. Its so disappointing. I made purchases every week and I was not aware that my recent purchase is charged also with shipping fee. Still hoping that we can still avail the free shipping.
Hi Rizza J., we understand that you are one of our valued and you are highly appreciated. However, this new guidelines regarding our shipping policies is applied to all our customers. Please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Bought a SUN regular load - showed as delivered, my bank was deducted for the said amount but never delivered to my phone. Tried to ask help twice but customer service was BAD - don; t even know what to do stating that because it showed as delivered that it's not their problem anymore! SCAMMERS!
Hi Glen L., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
See the picture, that's a example only, there are thousands of fakes on lazada, in all categories. I don't know why the company's and the government allow that. That's highly criminal!
Hi Harry H., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I was trying to buy a laptop charger and a tempered glass from lazada. I am in region 8. I already ordered about 6 items from their past shipping fee policy but now, damn, every item i add to my cart has a shipping fee of 1000+ even for a freaking 300 peso tempered glass which is not that heavy and not that bulky. Fvck this new shipping policy. I hope lazada's Sales starting from August 2018 will fall, until they realize this idea of theirs is just utter bull$#*!. Get your $#*! straight lazada! Otherwise you'll get bankrupt!
Hi Dennis M., may we have the item name of the items you are pertaining to so as the shipping address so that we can check the shipping rate on our end? We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
I ordered a generator from them and it doesn't work. I then went ahead to contact them and they advised me that the seller needs to acknowledge the warranty. I contacted the seller and they easily acknowledged it and then informed lazada about it, but they said that it was the customer who needs to do so. Which is something I was doing in the first place. They told me that they sent an email to the seller, but asking the seller, he received nothing. Asked them to call the seller instead but said they can't as they can only send emails/chat. What gives?! How is it an individual like me be able to call the seller anytime but not them. Been waiting for weeks but all I get are promises, no actual coordination has happened. In the end, the seller and I came to the agreement to send the item to them via other methods. Good job for the seller, worst, incompetent job for lazada!
Hi Dhan D., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I too have been a loyal customer of Lazada since moving here and I tried to order a few items and each case the shipping was well over 1,000 pesos?!? Some of the items were only 400 pesos! According to their policy this depends on the amount purchased from the seller?!? Hello YOU ARE THE SELLER LOL. If you use different sellers NO ONE WOULD EVER REACH WHATEVER LEVEL YOU ARE REFERRING TO?!? CHANGE THIS POLICY BEFORE YOU LOSE MORE CUSTOMERS :(
Hi Robert W., thank you for giving a feedback on our new shipping policy. Our customers are always welcome to give their most honest opinions. No worries, we will surely raise this suggestion to our team. We do hope that in time, your satisfaction will be attained by our offered services.
For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
I have been a patron of Lazada for more than two years now. But last time I was planning to buy an item, I was shocked that the shipping fee has skyrocketed. Before, once your order reaches 2,000, shipping fee is free. What has gone wrong with you Lazada? You made a terribly wrong move, you just lost a loyal customer. To the idiot that came up with that idea "Shove the shipping fee up your $#*!!"
Hi Aivon J., please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I must say that i have never come across an online shopping site that charges more for delivery then the price of the product itself! The site is not at all friendly and seems to detach itself from making deliveries to certain provinces and Baringay in Philippines. This is a great pity to people who live in remote parts of the country. One would have expected a company of such a stature to have risen to the opportunity rather than price itself out. Amazon get in there fast and show them how it is done!
Hi Melody A., we understand your disappointments and we appreciate that you reached out to us. may we know your specific concern so we could help you?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Yes it SUCKS! Bad decision for your new CEO. Time to uninstall your app. Will not order again. NEVER!
HiSam Q., we understand your disappointments and we appreciate that you reached out to us. may we know your specific concern so we could help you?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Usually cheaper to just buy from Amazon instead of Lazada.
Today's example of Lazada sellers losing money.
Exergen Temporal Scan Forehead Artery Baby Thermometer Tat-2000C on Lazada P3000 plus shipping which was the cheapest one (others were even more).
Same item on Amazon P2106 shipping included. Plus i get it in a week instead of Lazada's usual wait a month.
Not to mention backed by real customer service from Amazon if there is a problem as well as no problems getting a refund unlike what happens when you request a refund from Lazada.
Amazon 30 day refund warranty
Lazada 7 days
Checking prices between Amazon and Lazada shows real problems with Lazada prices sometimes costing 10 times more than Amazon..
Hi fyi f., please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
Hmm, goods arrived late for a week plus something not really what I ordered? Thanks man, this is the best shopping website EVER!
Hello Anonymous J., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Past shipping policy is great, it was one of the reasons why Lazada succeeded. Now you take that away and change it to a policy where a tea box weighing no more than 250 grams worth 250 pesos from a local seller will charge you with 1050 peso shipping fee. And a Micro SD card weighing no more than a pencil costing 1100 pesos will also cost you 1000 pesos shipping fee. $#*!ing ridiculous. You expect people to continue being your customers after this BS? You've just alienated your customers. What a stupid and greedy, business decision.
Hi Kevin, please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
Anong click through rate niyo, web server statistics, changes in awareness, changes in purchase intent, return of investment, changes in engagement levels, sales conversion rate and lastly inbound inquiry rate?
Hi Rizzalyn P., we are unable to disclosed any information regarding your concern since this a confidential.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Moving to Shopee.ph starting today.: D
This is madness. Store/seller based shipping fee. Hahaha. So if you buy 3 items (example: earrings, cellphone case, glue) from different stores, with each store charging 1k on average, you pay 3k for shipping for 3 products not even amounting to 500 pesos.
Don't believe me, here: https://ibb.co/fL1oTz
Kalokohan.
Hi Dirk B., may we know your shipping address and the SKU (Stock keeping unit) of the item you placed? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I have been a patron of Lazada for who knows since when, but this new shipping fee policy is nothing but BS! A 190.00php item would now set you back 1050. 00php for shipping. I am from Isabela, (Region 2) this is utterly and downright stupid. Until then, you can take this new corporate crap of yours and shove it where the sun don't shine.
Hi Pablo S., may we know your shipping address and the SKU (Stock keeping unit) of the item you placed? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hi lars b., we understand that you are one of our valued and you are highly appreciated. However, this new guidelines regarding our shipping policies is applied to all our customers. Please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!