On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
We monitor reviews for authenticity
Lazada got my money but never send product... and by the way all product come from china. This is the worst company online ever, even monkey do better.
I have been a long customer of Lazada however that will end now as their new shipping policy is a total SCAM!
I ordered an item and paid for it outright and paid an extra for a standard shipping which cost double compared to an economy shipping, cause it would only take 3 to 5 days.
I have been tracking the order from their website and found out that on September 8th LBC already has the item. Which on my estimate should be delivered right on time.
I would always contact lazada's customer service to make sure that it happens. They always assured me that it would be delivered not later sept 13. They assured me to ignore LBC's promise delivery date of september 21 to 27 which is showing on lazada tracking site that contradict on the item order page.
Now comes september 13 and the order is not delivered yet, i have not receive any indication from lazada's automatic notification and the courier that it would be delivered today. I had reach out to the customer service only to find out that i had to wait again for 24 to 48 hours for an update. Just an update and not the delivery. Thats a total BS and a SCAM. You are paying more than the regular price of shipping to get your item in earlier time and Lazada is saying ohhh thats not gonna happen is a SCAM AND BIG BS!
THEIR TERMS AND CONDITIONS IS ONE SIDED AND ANTI CONSUMER. ASKING FOR AN INSANE AMOUNT OF SHIPPING FEE AND NOT GIVING THEIR CUSTOMER A GUARANTEE.
Hi Daniel D., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Mukhang lumipat yung ibang staff ng shoppe sa lazada ah, dati wala kayung delivery charge, ngayun meron na, anu to gaya gaya, cross out nyu muna mga bugos buyer nyu uy, mga ulol, mag sasara din kayu,
Hi JC M., we understand your disappointments and we appreciate that you reached out to us. No worries, we'll make sure to continuously improve our services and never fail to meet your expectations.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
1K+ delivery fee for a 500php worth of goods?. A big NO for me. Kontakin ko n lng ung seller kng sya n lng pwede mag paship thru lbc/jrs. Mas mura pa. Hahaha
Hi Triple P., please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. We understand that you are one of our valued and you are highly appreciated. However, this new guidelines regarding our shipping policies is applied to all our customers.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Napaka bull$#*! ng website na to, nadoble lang yung order ko ayaw na pacancel eh di pa naman napaprocess? Tangina wala pang 2 minutes ko na oorder bawal na icancel at na "packaged" na daw nila, katarantaduhan putangina nakakaiinis di na ko oorder ulit
Hi Lloyd B., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Marami na 'kong na order sa lazada so far wala pa akong naging problem sa delivery even sa item na binili ko. Sana wala akong maging problem sa next transaction ko.
Hi ellen a., we're glad to hear that you've been around to support our platform till this very day. No worries, we'll make sure to continuously improve our services and never fail to meet your expectations.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I've discovered this site back in 2013, ordered my very first item which is a limited or hard to find copy of a ps3 game.It was my first time ordering online, it was easy and convenient. Time went on that i started using Lazada than any other shopping site in this country. But then i realized a few months later the change of their shipping policy, which is i did not understand at first until i almost ordered a USB extender which cost about 400php. When i saw the shipping fee, it was absolutly insane! 1000php+ worth of shipping just for a piece of wire and i thought it was mistake or a bug, but nope. It's real.
I could never recommend or shop here again and i believe there's a reason why Lazada changed their Shipping Policy, Only they know the reason on this sudden change and i know they'll say the same thing like "it depends on the seller's store cart" "depending on the minimum purchase" "depends on the seller" but no deep meaning behind this unfair change.
Don't fix if it ain't broke, i, d say.
Unless they find a way either reverse this shipping policy of theirs, but this new shipping policy is really anti-consumer, specially if you're living in the province.
UPDATE: It seems that this policy affects only for provincial regions (outside manila). If you are living outside of that, its doubles or even triples the shipping fee. Very anti-consumer people outside manila.
Hi Lynx S., we understand your disappointments and we appreciate that you reached out to us. No worries, we'll make sure to continuously improve our services and never fail to meet your expectations.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Tried to buy 2 office chairs that cost almost 3,000 upon checking out double din ang shipping fee, anong nangyari? Dati kahit 250.00 free na ang delivery, ngayon same store lang naman pero you are charging per item in the same store. This is insane! You are losing customers, lipat na lang ako sa SH... EE!
Hi Bevs R., please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. We understand that you are one of our valued and you are highly appreciated. However, this new guidelines regarding our shipping policies is applied to all our customers.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Because of your New Shipping Fee Policy, the shipping fee is more expensive than the item. I will not shop here again if you keep your New Shipping Policy.
Hi Joshua D., we understand that you are one of our valued and you are highly appreciated. However, this new guidelines regarding our shipping policies is applied to all our customers.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
$#*! ng malagkit, mahal na nga nung item, sira pa. oh san ka pa diba? lazada pa more. lipat na ko sa shopee. kbye
Hi Mark S, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
LAZADA, dati okay naman kapag nagoorder ako. Pero ngaun im very disappointed dahil hndi pa rin nddeliver ung order ko. Since 26th of August pa sya nabayran until now wala pa.
Hi Gerrilyn C, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
Shipping fee cost is more than the the item i want to purchase hmmmp transfer na lng aq sa shoppee...
Hi yhing c., we do understand your concern. Please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
The shipping fee is more expensive than the item's price, You will lose customers if you keep on doing this.
Hi Helgi f., please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada should review the terms and condition etc. before they required to order at least 2k in order to have a free shipping fee it depends on what item you order. If you order heavy thing they probably charge you more though that is acceptable but recently, they will charge you a shipping fee per item. Like for example, they usually charged me for 136 pesos in my location. I ordered 10 selicon mold for baking tools.the amount of item that i order is 100 pesos so that is 1,000 and then they also charges me for the shipping fee of 1,360 pesos. What the HECK lazada? It is list than 1 kilo and now they are charging me that amount. It looks like a scam. I am a regular customer in the past but not now. Really feel bad about their new sitting.
Hi dyslou z, may we have the item name or the SKU of the item you are referring to for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
Nagawa ko ung kimchi ko on time... dahil bc sa work di makabili sa labas buti nalang nandyan si lazada... thanks lazada..
Hi Carlota D, thanks for your positive feedback, we are hoping to taste that kimchi of yours. Enjoy shopping and have a great day! For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
Shipping need so long time. It's same from indonesia. So weird. The seller didn't soon give to JNE. The predicts date is different with the orders come.
Hi Helenaaaa a, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
Will purchased a fujidenzo washing machine but shocked with the shipping fee of 2600+ why lazada did this kind of thing? Before it was just 500+ only on our area but it triples now. We buy online to be convenient but it was way to much the cost of shipping fee of lazada today, its like the mall is much more cheaper now.
Hi Christine T, please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. Good day!
Buying a jacket worth 899 shipping fee us 1000 WHAT THE HELL? Really Lazada? It used to be free if it was aboce 1,00 and for a minimal fee if it was less. Never shopping here agin
Hi Alexies M, may we have the item name or the SKU of the item you are referring to for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
Purchased 2 items with Lazada last Aug 13. First item arrived at an expected date. The 2nd item has not. I contacted their support multiple times but always got the same response. Couldn't even give an exact date of delivery for a supposed to be "Next day delivery" item.
Damn you, Lazada!
If you're reading this, here's my order number: **************
This is one of many reviews about Lazada and they are all pretty bad. We believe in second chances and decided to try Lazada one more time. Surprisingly they did not fail to disappoints us again. Days after the due date I contact them to find out what happened as I suspect it was cancelled, just as all our previous orders, and so it was - "delivery unsuccessful". Very strange that all our other orders is delivered long before due date, only Lazada cannot find the address. Lazada is a scam and I will not ever order or do any business with them. I mentioned before, if they cannot make a delivery, how are you ever going to get a refund from them. Just have a look at all the other reviews and see for yourself all the "I'm still waiting" and "3rd world mentality" remarks, it all comes down to one thing. Lazada in incapeble of ding online business and absolutely not be trusted, better they close their doors and throw the keys away. At least they might have a better reputation then.
Hi Francois T., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul W., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!