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LawnMowingOnline Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting the convenience and affordability of its lawn care services, as well as the quality of work performed by contractors. Many users appreciate the platform's ease of use and flexibility, particularly for those with unpredictable schedules. However, significant concerns arise regarding service reliability, with numerous reports of contractors failing to show up and difficulties in obtaining refunds or support. Overall, while the service has potential, issues with dependability and communication need to be addressed to enhance customer satisfaction and trust.
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The second time to try to use was a nightmare and a ripoff similar to what others have reported: I chose the date, figured the fees, paid through PayPal, and left for work. (I have a very small yard and actually only wanted the very tiny front yard mowed... but I did realize I would be paying the full yard fee... no problem) when I got home at 3 am there was a message from them saying that the "contractor" would mow for a $15 "tip"... otherwise, they would try to find someone else. Really? That would have taken my cost up to $42 for a third of a lot... The full size of which was in the middle of their smallest lot fee. I responded to get someone for the ADVERTISED COST or cancel if they couldn't provide the services for what they listed online. I had to follow up because I had no response when I woke up. They informed me that I had cancelled and that they would be keeping a $15 fee. I only said to cancel if they couldn't provide the service at the cost they advertised. Since they failed to provide the services requested at the price they posted, I should not be charged. I dealt with them in good faith, and I had thought I might reschedule at a later date after doing it myself this time. They sent rude answers, and then did not reply. They refused to refund the $15 even though I cancelled because they failed to perform the service as advertised. Now I have seen their D- BBB rating and other reviews stating they did the same to them. I actually wish we could contact each other to seek an attorney. I did save their messages and did screenshots of the ones I sent them. This is apparently a common pattern with them.
IGNORE THIS FIRST REVIEW THAT FOLLOWS... THEY GET YOU IN, THEN RIP YOU OFF... My first time to use the service that was recommended by a friend. It couldn't have been any easier. I like the being able to use PayPal or credit/debit cards. For my yard (even just having the front done), it was very reasonable. I got next day service, and it was promptly and very well completed. Pictures of the job were posted on my account, and confirmed it was done even before I arrived home. I will definitely order again when it's needed.
I recently bought a fixer-upper house and the grass was completely overgrown. Didn't know anyone in the area yet so found LawnMowingOnline and they took care of it fast. Excellent service.
Heard about this service from a friend on Facebook and thought I would give it a try. I was not disappointed! The service was great and my lawn looks awesome. I will definitely use this service again!
Next day service even after ordering at 11pm the night before. Contractor did a great job, honestly better than expected! Will use again, many times I'm sure!
Lawn mowing online is an outstanding service. Ordering was quick and easy. The contractor did a spectacular job on my lawn, and he did it promptly. I have recommended lawn mowing online to my friends and family.
Easy to use and very prompt communication. Well coordinated and extremely well priced. I'm a big fan!
We have used LawnMowingOnline several times and have never had a bad experience. They are always out the very next day and they are very reasonably priced! We only use them when we know that we won't have time to get to the yard ourselves, but we continue going back to them because of how simple and affordable it is to schedule. We'll be repeat customers for life!
Love this service. The service helps me gain extra time in my weekend to spend with my family or helping friends.
Each mow has been better than the last!
Easy to setup, affordable, job well done by mower, very professional, excellent service!
Thank you very much!
Using lawnmowingonline.com was an amazing experience. Ordering the service is easy and convenient and the landscapers were courteous and professional. I will be using this service again and again!
Very simple and easily obtained at a great price. Yard looks awesome.
They charged a $15 cancellation fee when the job wasn't accepted by a contractor. They didnt charge the fee until after I requested, and paid for, another mow job. Terrible customer service. I will never use this service again. They shove their $15 fee and crappy job.
The gardening crew were very professional and I definitely will use the mowing company again when my yard needs it. Believe me my yard was a pasture and was clean and edged.
I've used them 3 times now and each time I've been very pleased. They are fast and do a great job! I can't seem to get my sons to mow and I'm tired of nagging them. It's fast, easy and convenient to place the order online knowing they will have your yard mowed the next day! They do exactly what you ask and it's safe to pay with PayPal. I'm so glad I stumbled across them!
I was in a bind and needed my lawn tended ASAP. I'm so happy this service was there for me. They were fast and my lawn looks amazing. I'm using them from now on.
My son-in-law was off on a trip and the lawn was getting too high for the grandkids to walk around in. So I called lawnmowingonline.com. They were v-e-r-y prompt, did a good job, I was quite pleased with the service. The website was easy to navigate as well. I'm very happy with the service and ease of use.
Our mower broke down so I saw a recommendation for lawnmowingonline on the Nextdoor website and decided to give a try. The site was very easy to use, reasonable price and next day service. Our lawn never looked so good before. The contractor was very through with the work and pictures were posted on the website to view. I'm not sure if I want to get my mower fixed.
I've used the service twice and will definitely use again, contractors have done a great job!
From the business
Order $19 Lawn Mowing Services Online in Atlanta, Austin, Baltimore, Birmingham, Charlotte, Cincinnati, Cleveland, Columbia SC, Chicago, Columbus, Dallas, Denver, Houston, Los Angeles, Louisville, Memphis, Miami, Nashville, New York, Oklahoma City, Phi...
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Customer agreed to be charged $15 early cancellation fee. Fee is in 3 locations: TOS that all customers must agree to before ordering, the FAQs, and on the cancellation page
http://www.lawnmowingonline.com/faqs.php#Q44
24. I placed a order and quickly cancelled and was charged a $15 fee, what was the fee for?
A: Cancellation fees are very common in service industry type businesses. Doctors, dentists, hair salons, moving companies and many other businesses charge fees if a appointment is cancelled within a certain time frame of when the service is being provided. So we adopted the same polices that those businesses do. If a person schedules services and cancels within 2 business days of the order being placed LawnMowingOnline reserves the right to charge a $15 fee. The policy has worked exactly as expected, more orders are getting accepted and mowed and fewer orders are being cancelled. Avoiding this fee is simple, just do not cancel within 2 business days of scheduling service. For example, if you order May 1st for mowing on May 2nd, do not cancel on May 1st, May 2nd (1 day) or May 3rd (2 days). The order can be cancelled on May 4th (3 days since May 1st) and there will be no fee. Of course by then the order will likely be accepted by a contractor and already mowed so there would no longer be any reason to cancel.
To make sure every customer knows about the cancellation fee it is listed in 2 places. It is listed on the Terms of Service page that all customers agree to before placing an order and the cancellation fee is explained in bold text and underlined on the cancellation page that all customers must fill out to cancel an order.