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LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
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I checked this website and grabbed my document with the free tial, and all went well and canceled my free trial right after. I have recieved emails stating that the trial has ended but we will see if my card gets charged. So Far So Good?
Signed up for a free trial. Was charged $33 for 5 months before I caught it. Sneaky@#$^#%$@!
If you have not already done so, please contact our customer support team at 1-855-231-8424 to review the personal facts about your situation. If you selected the 7 day free trial and did not cancel it as per the terms of the offer you selected, you would be billing $33.00 monthly until cancelled. This information appears on the offer you select, on the credit card page, receipt and emails that we send on the day of purchase and day of the first billing. You can also call me directly at 1-866-608-1020 extension 313 - Kathie, Manager of Customer Support.
Sure glad I read these terrible reviews before I took the trail.
While we take our customer comments seriously, the comments appearing here continue to be from customers who have selected a 7 day free trial and neglected to cancel within the 7 days based on the offer they selected. If customers review the three license options presented to them at the time of check out, and the content appearing there is clearly presented all in the same size font, select the license option that best suits your needs. If you do select the 7 free trial, we will send you an email within minutes of your license selection recapping the offer details and the date and time to cancel by appears on the email. Your receipt also contains the same information. If that option is not for you, select the Basic option that provides two week access to one document type that automatically expires after 2 weeks, no need to cancel anything. Document pricing ranges from $10 to $35. We also provide the yearly option which states " 1 Year Pro License, $7.99 per month prepaid for one year". That option is $95.88 and provides very good value for those that have multiple document needs. Cancelling a 7 day free trial is very easy. Customers can either click on their Account and click the Subscription tab. There is a large Cancel button there or customers can chat or call us and our customer support team would be happy to cancel for a customer if needed. Our customer support is available Monday to Friday from 8am to 7pm ET at 1-855-231-8424.
TOTAL SCAM SERIOUSLY I OPT FOR THE 7 day trial and then I DID CANCEL literally the next day... Come to find 10 months later they have been billing me the entire time! Never once sent me any email or statement! RIDICULOUSSSSSSSS, I HAD TO TAKE TIME TO CALL THEM TWICE ANC HAVE A LIVE.CHAT TO FINALLY GET THEM TO CANCEL MY ACCOUNT! And of course no refund! They could clearly see I had no ACVOUNT ACTIVITY AND DID NOT SEEM TO GIVE A@$)&! Not to mention their documents are crap!
Nayra, If you had cancelled within the 7 days there would be no charges. With the limited information you provided, I cannot check your individual account or locate a chat without more details. We do send you an email to confirm your license selection and the time and date to cancel appear on that email, we also send the receipt email which also shows the same details and we also send you an email if billing commences. These emails are all saved in your Account Messages. We have record of inbound calls so we can check to see if your phone number appears in the month you think you cancelled. We check all that if someone thinks they cancelled. When you select a license option, you are selecting it based on access to documents and we do not monitor your usage or the number of documents you prepare. Our documents are prepared by our attorneys and thousands access them every day. They are not crap as you stated.
I, unlike almost every one else whom commented, actually read the trial period condition and got a FREE document. I simply cancelled my TRIAL subscription upon printing the document. I also used a debit gift card (with no money on it), so if they do reneg on their free guarantee, I will be the one laughing in the end.
I like many others who commented on this site was SCAMMED big-time. I do not even remember using this site but alas, I have been paying 33 dollars since aug. 07,2012. Stay off this site. It is a vicious scamming site.
If you selected the 7 day free trial and cancelled within the trial period, there are no charges. The offer information is clearly displayed on the license selection page, along with the Basic license which offers 2 week access to a document for a one time cost or you can select the yearly option. The cancellation information appears on the offer, and again on the secure card entry page. Your receipt also contains the cancellation information including the date and time to cancel by. We also send an email within moments of selecting your license option which again recaps the offer details and the date and time to cancel by appear on that email. The information is presented multiple times so you can make an informed decision regarding which license option suits your personal needs. If you have not already called our customer support team, please call us at 1-855-231-8424 to discuss your matter. We are open 8am to 7pm ET. If you selected the option and cancelled as per the terms of the offer you selected, there are no charges at all.
LawDepot.com is a scam. This web site is just false advertising. They tell you that creating a will is free, and after you spend a lot of time inputing data, they charge you a scam. They tell you that the will is free, and that thye just need your credit card for verification purposes, but you end up with a $33 charge from LawDepot.com on your credit card statement. Stay away from this scam website!
I down loaded and used the tenancy agreement, all was fine until i had problems with the tenants and needed to start eviction proceedings, that was 9 months ago and two solicitors thousands of pounds and two court appearances later im still stuck with them. The agreement has no section 8 which is the bit enabling eviction proceedings. I wish i had never found law depot web site
The Will template is great, comprehensive, informative and easy to complete. The issue I have is that the whole premise of their ad is that the template is free. It is not, and the site therefore appears deliberately misleading. Having competed the Will I discovered a cost - potentially ongoing cost. Why not just be upfront and explain the costs at the beginning! I would happily pay $20 for a Will... most people would.
I find some of the previous complaints naive, to put it mildly. It was quite clear to me that failure to cancel in a timely fashion after the free trial would result in a charge. This is a long-used, well-known and legitimate practice. I completed, downloaded and printed a rental/lease agreement as they advertised. I'm going back to look at wills I may use. I can't speak to ongoing charges after someone cancels but contacting your bank or credit card company to deny unauthorized charges is on the consumer. It will take a little paperwork but the bank won't charge you.
They use FREE advertising come-on to suck you in. When I noticed my credit card had been billed for two months straight (June) I called. They promised cancellation and a refund but never did either. They are dihonest in their advertising and hid their mandatory subscription in the "Terms and Conditions". I don't mind paying for a product or service but not for one
I don't receive. They do not notify you that you will be billed monthly and do not e-mail before taking more money from unsuspecting customers who place trust in this artfully constructed con. Once they have your credit card they will continue to debit you monthly until you cancel the card. I'm filing with my state Attorney General and the FTC. They also have a California address so I can sue them as well.
I saw that there was a credit card sign up at the end of the form and decided to check the reviews, as I am having to supply my n
Bank deets and am aware of false website. I would have been happy to submit my details with an option to cancel, which allows you a free document, had there not been so many reviews saying that it was difficult to cancel.
But you can simply copy and paste into word. So for me the service was very good. I would be happy paying if I required and more detailed document but I simply required a one off tenant agreement. Thank you for the service
The website is advertise free but actually charge you monthly and withdraw money straight from your credit card. No receipt can be found in the account you register. Stay away with this website!
It was easy to create a simple will. Not easy to save to my own computer - had to copy and paste everything into Word. I took out a free subscription and cancelled it immediately I had saved my Word document.
Lawdepot clearly make their money from free trial inertia. Most people will take at least two months to notice they are paying £29 a month, in which time Lawdepot will have earned the equivalent of a year's subscription at £4.99 a month. So don't forget to cancel within the free week.
I went on to do a power of attorney, using the free trial subscription. I just cancelled the subscription within the trial period, and assuming there are no mysterious charges on May 26th, it appears to be easier than it was previously. My only complaint is that they don't offer a "general" power of attorney.
I like this website. Residential lease is very easy to create online.
A real waste of time. They offer nothing free as stated. You have to buy a licence to use service.
My daughter is putting together a business plan for herself and some schoolfriends, so she used this website - it says "enter details, review the plan and print it out". What it doesn't say is that once you've entered the details, you can't see what you've entered until you sign up (with credit card details). If this is the "free, try before you buy experience", i. E. not making it clear that you need to put in credit card details, it makes me want to steer clear from paying money to them.
I tried their "Free" offer and it didn't work so I never actually used their service. Months later they are still deducting from my account. I am trying to get a refund but by all accounts you cannot cease their deductions. This is a total scam and avoid this company. If they do not refund me I will be going to the financial ombudsman and then the media to expose the trap. BUYER BEWARE. Oh and don't believe the responses to the reviews. It is a shame because the concept is good - I personally don't mind paying for their service but if is too difficult to use then I do not expect to be charged. I will submit another review to let you all know the outcome.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your comments Charles. If you canceled your free trial online, you will receive a cancellation message immediately on the screen to confirm the cancellation. We also send you an email within a few minutes confirming the cancellation. If you do not receive the email
Within a few minutes, check your spam or junk folder as your browser can sometimes send the email there. - Kathie, Manager of Customer Support. 1-866-608-1020 extension 313