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From the business
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
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So far so good. Easy and direct. Document looks good
Used their forms and free trial a couple years ago. Cancelled after the free trial. A year later, they started charging my credit card $35 / month. Took me about 6 mos to notice it (yep, my bad there). There is no way to get the money refunded. There was no notification when they started charging. The cost of a sub on the website is $8.99/month. I have contacted them and they will not explain the $35 charge. Had to re-cancel my subscription and change my credit card.
I would give 0 stars if I could. I used the free trial for one written up contract, immediately cancelled and didn't use it again after. Upon recently checking my bank statement, I realized I got charged a ridiculous $35 one week later for a product I was under the impression was cancelled. Their customer support team said they could not assist me. It appears they are too cash hungry to do the right thing and refund the monthly fee. Do not use this service.
Seamless template, easy to create a living trust.
Good
Hello Lauren,
We appreciate the feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support
I have tried over 7 times to get to my document, and I can't get to it. Otherwise, it was a good experience.
Hello Kayla,
Thank you for your feedback. If you need to access your document:
1. Sign in to your account.
2. Hover on your email address at the top right-hand side of the page and click on My Documents from the drop-down menu.
3. Click on the document name to open the file.
4. Click the Print icon to print or the Change Answers icon to edit answers.
If you need more assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am-7 pm ET.
Regards,
Divine
Customer Support
I was on the other day and paid you folks for a whole year for $189 and now
I am paying $41.00. I am confused why I am continuously paying?
Hello Margaret,
Our records show your 1 Year PRO subscription was cancelled due to your credit card being declined. We sent you an email notification about our attempt to charge your card for $107.88, but it was declined therefore your subscription was cancelled. You then purchased the 5-Year Access for the Quitclaim Deed, which is the $41.00 charge you mentioned (order # LWS060723-150122-218). If you have more questions, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7 pm ET.
Regards,
Divine
Customer Support
Good product -- a bit confusing when it comes to parts of the document not able to edit except once (amortization schedule) in loan agreement, without additional payment.
Hello Mike,
Thank you for the feedback. I am sorry for the slight confusion. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am-7 pm ET.
Regards,
Divine
Customer Support
It's a little deceptive when you start completing the form, it seems like it will be free and then when you're all done, here comes the fees
Hello Ed,
I apologize if you feel that way; we have never deceived our customers. We have over 10 million customers and counting worldwide. The Free Trial for one week is what we are promoting as Free on the website. It is 100% Free when you create a document or documents on our site. When it comes to printing and downloading, you can select the Free Trial for 1 week. Free access to all documents for one week. $35 per month after that. No commitment - cancel online at any time. Once you have an account, type Cancel in the search box and we will provide the link to cancel your account. All details are provided so you can decide about your purchase. I hope that gives you a better understanding of what our promotion is. If you need more assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am-7 pm ET.
Regards,
Divine
Customer Support
I would have been interested in easy-links to Last Will and Testament as part of the prenup package I purchased. There was the option for an upgrade for $100 and something dollars for access to "hundreds of documents" but no details or link as to what was included with such. You may wish to reconsider the current user interface on that final purchase page - you may be able to drum additional biz/revenue at that tipping point time of purchase.
Hello Robert,
The licenses we offer are located on the Select a License page after you fill out the questionnaire. You may choose from three different licensing options:
One Year Pro: $107.88. Create and print as many documents as you need for an entire year.
Basic: $7.50 - $50 per document, depending on the document. Provides complete access to a specific period and date. This option self-expires.
Free 7-day Trial: Free access to all documents for one week. $35 per month after that. No commitment - cancel online at any time. Once you have an account, type Cancel in the search box and we will provide the link to cancel your account.
If you have more questions, or need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.
Regards,
Divine
Customer Support
I took a seminar about a living trust. They wanted over $2000 to have a lawyer make one out. That wasn't in the budget. I came home and found one through Law Depot. It was definitely what we were looking for!
Hello Steve,
We appreciate the review. We are glad you found the document you are looking for way less than going through with a lawyer.
Regards,
Divine
Customer Support
Both the regular and additional questions were asked to make me feel that the agreement was suitable for our needs. Thank you
Hello Ann,
We are so happy to hear that we were able to answer your questions. Thank for using LawDepot.
Regards,
Divine
Customer Support
Why did I have to pay again? I paid for this service last week to.
Hello Christina,
Thank you for your feedback. Based on your records, you purchased a Notice to Enter and Rental Inspection Report document. Both documents allow you one year of access to edit, print and download. If you need more assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am-7 pm ET.
Regards,
Divine
Customer Support
More confused when I was done than before I started.
Hello Brittany,
I am sorry to hear that you had some trouble with our site. Please contact Customer Support at 1-855-231-8424 Monday to Friday to assist you with your concern.
Regards,
Divine
Customer Support
Charged 35.00 for subscription. Cancelled and they would not refund my money. The person you talk too will not allow you to talk to anyone else. She states she is the escalation department. Don't waste your money!
Hello Tracy,
Thank you for the feedback. Looking at your records, you initially signed up for a seven-day Free Trial Subscription on April 2,2023, at 01:05 AM ET. The website states it renews for a monthly fee of $35.00 after the Free Trial ends, and you can cancel anytime within seven days to avoid renewal and charges. Your one-week free trial expired on April 9,2023, 01:05 AM ET. Since your subscription was only canceled on April 14,2023, 10:56 AM ET, which is five days after the free Trial subscription expired, therefore the charge on your card. Unfortunately, no refunds for a Free Trial turned into a monthly subscription will be processed. You still have access until May 9,2023, 01:05 AM ET, and you will not be charged again for this subscription.
We appreciate you reaching out to us regarding this matter. We hope that you now have a better understanding of why your request got denied.
Regards,
Divine
Customer Support
Very successful in completing the document, instructions were very helpful.
Hello Carol,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Awesome! Easy document creator! Just input your info and edit as necessary! Done!
Hello Samantha,
We appreciate your review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Relatively easy. My age prohibits me from going too fast in creating documents. This process is easier, for me.
Hello Mike,
We appreciate the review. We are glad you found our site easy to use.
Regards,
Divine
Customer Support
Complete, thorough template of the document we needed. Easy to fill out. Good price for the right to edit, download and print for the next 5 years.
Hello Jeffrey,
Thank you for the 5-star rating. We appreciate you using LawDepot for your legal document.
Regards,
Divine
Customer Support
Used them for years and then this year they put up my price by 46%, and their attitude was take it or leave it
So who got a 46% pay rise this year not me. To verify I am Chris Brearley and this is genuine
Hello Chris,
We understand your frustration about our price increase. These new prices were determined as we added more legal templates and expanded our workforce to improve the site further and the quality of products and services to our customers.
Thank you for your loyalty and your support.
Regards,
Divine
Customer Support
Very easy to understand directions, easy to pay and print
Hello Richard,
Thank you for the 5 star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ralph,
Thank you for the feedback. We are glad you are satisfied with your document.
Regards,
Divine
Customer Support