Lasta: Your Wellness Coach

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Lasta: Your Wellness Coach

4.8

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Lasta: Your Wellness Coach Reviews Summary

Lasta: Your Wellness Coach has a rating of 4.8 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lasta: Your Wellness Coach most frequently mention weight loss, meal plans and water intake. Lasta: Your Wellness Coach ranks 6th among Mobile Applications sites.

shipping
60
quality
240
This company responds to reviews on average within 1 day

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Australia
1 review
1 helpful vote
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Stay away from this app. I bought 3 months membership but want to cancel before the next bill is due in July and cannot cancel. Emails bounce back and the phone does not connect. Feels like a scam. Will be contacting my bank and gave complained to Google as well. STEER CLEAR!

Date of experience: May 20, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Karen, we're sorry to hear that you were unable to reach our support team. Kindly note that we have canceled your subscription and offered you a refund. Thank you for your understanding.

Massachusetts
1 review
1 helpful vote
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I was looking forward to using this app at first, but my opinion of it completely changed when I tried to cancel my order. The tickets are not answered and the money was withdrawn from my account, even though I had made a request to cancel the subscription and was unaware that I was auto-assigned to the "premium" version. I have written about a refund and cancelling my plan, but the tickets are not answered and phone calls don't go through. This is a very untrustworthy app.

Date of experience: May 16, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Renee, we sincerely apologize for the delay in resolving the situation. We have now canceled your subscription and refunded your money. Thank you for your understanding.

Wisconsin
1 review
0 helpful votes
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DO NOT USE!
May 13, 2024

Horrible customer service, I tried to cancel subscription on the app., and it keeps sending me to online assistant - who cant cancel - I have sent three emails -- no response now they charged me again. I called the phone number and they are not able to answer respond at this time.

There are other apps that are reputable, and have great customer service, do not use this you will regret it and spend alot of money! HORRIBLE

Date of experience: May 13, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

We sincerely apologize for the problems you have experienced. Please provide your email here and we will help you resolve the issue. Thanks for your cooperation.

Ohio
1 review
0 helpful votes
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STEAL YOUR MONEY
May 13, 2024

I signed up for the 6.99 7-day trial. Tried phone calling to cancel. NO ONE EVER WILL ANSWER. Charged me $99.00 on 4/26 (on the 7th DAY from 4/19).
DO NOT USE THIS COMPANY APP.
It even comes up as a SUSPICIOUS SITE when googled.

Date of experience: May 12, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Elaine, we sincerely apologize for any difficulties you have experienced. Unfortunately, the order number you submitted is not correct and we cannot find your account. Please provide us with the email related to your subscription. Thanks for cooperation.

New Jersey
1 review
1 helpful vote
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AWFUL.
May 11, 2024

This company is NOT trustworthy, zero communication and charges you for something you didn't even agree to.
I've been charged; and of course - no response. I've emailed 6 separate times with NO response at all. Of course, they're trying to collect everyone's money. I contacted the BBB to report this company. If I don't hear from them by 12p today, will be contacting a lawyer. This is an absurd company.

Lasta: Your Wellness Coach attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Brittany, we apologize for the inconvenience you faced. Please reach out to our support team at [email protected] or provide your email, so we can assist you in resolving the problem. Thank you for your cooperation.

Florida
1 review
0 helpful votes
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BEWARE!
May 10, 2024

I have contacted this service multiple times to cancel my subscription to no avail. They have charged me multiple times for a service that does not work for me and I am irate at this point. DO NOT PUT YOUR CARD INFORMATION INTO THIS SITE! THEY WILL ROB YOU BLIND!

Date of experience: May 10, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Bri, our agents have just replied to you and canceled your subscription. We've also refunded any funds that were withdrawn because you didn't cancel your subscription in time. Thank you for your understanding.

California
1 review
3 helpful votes
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Company steals your Money
May 8, 2024

Do not use this APP! They will not respond to you trying to cancel their service within the trial period nor answer the phone and they charge 99.00 every three months for a do it yourself app. I have tried to cancel via their support page to only get the same automated responses and recorded phone messages. If you have 400 a year to throw away then this will be the app for you! I want my money refunded! And to not be billed for a service I don't want! You can't even delete your billing options. From the app. They will rob you blind!

Date of experience: May 8, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Andrea, our agents have just replied to your email. Please check your inbox. Thank you for your understanding.

Canada
1 review
1 helpful vote
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DO NOT!
May 8, 2024

They will charge you even if you want to unsuscribe. Because you can't do it! And they won't honour it! I opened a ticket, and noone got back to me, and guess what? I was charged for this month too. I am calling my bank to report them. And I will do everything I can to uncover their scam.

Date of experience: May 8, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Lulia, we sincerely apologize for the situation. We have just canceled your subscription and issued a full refund. Thank you for your understanding and patience.

Germany
1 review
0 helpful votes
Follow Yurii Z.
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I'm new to intermittent fasting, but on the advice of my friends who have already tried it, I decided to start. I'm using the Lasta app for intermittent fasting and so far I'm very happy with it!

What's special is that in addition to fasting, the app has personalized fitness programs that adapt to my fitness level and preferences. This approach not only keeps me motivated, but also ensures that my workouts are effective and enjoyable.

The intermittent fasting tracker is easy to use, allowing me to easily integrate fasting into my daily routine, and tracking my calorie and water intake provides valuable insights into my eating habits.

I also give a special mention to the cool interface, I really like both the design of the app and the user interface itself. It's great that the developers of Lasta always update the content, I especially like the different recipes!

If you're looking for an app that prioritizes your individual needs on the path to better health, you can use Lasta!

Date of experience: May 8, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Your review made our day! Thank you for choosing Lasta! In case of any need for assistance, reach us at [email protected], and we will do our best to help! Together to a successful fasting journey! Your Lasta!

California
1 review
0 helpful votes
Follow Єлизавета Н.
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Finally, a wellness app that meets my individual needs! The ability to customize goals and preferences makes it feel like this app was created specifically for me. It's like having a personal assistant who accompanies me every step of the way.

Date of experience: May 7, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

We're so grateful for your feedback! Thank you for choosing Lasta to improve your lifestyle! In case you need any extra tips from us, let us know at [email protected] - our support team will gladly help! Together to a successful fasting journey! Your Lasta!

Czechia
1 review
0 helpful votes
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I downloaded this app from and ad and decided to pay the money for a 7 day trial and it said i could cancel anytime so i thought no problem i'll cancel it if i dont like it or pay if i do. The app didnt really work for me so after five days i decided to attempt to cancel the subscriprion and wrote a request through the app, mind you this was two days before i was supposed to get billed and so i thought i could cancel anytime. I was simply asking to unsubscribe and nothing happened no one contacted me until two days later where i got billed for the next three months. So i reached out again asking for a refund and to cancel since i did not want to be charged again in three months. I have sent multiple requests and i didnt get any response, despite the request status being "solved", which is not possible since i havent received any money back or even a response. I am now losing hope of being able to get my money back, even though i cancelled before i was supposed to be charged, but i would at least like to cancel the subscription so they dont continue to take my money for an app i dont use and am not happy with forever. The app looked really good, but this experience has been horrible and i just wish it could be solved, but theres no way to contact them other than through zendesk requests which are not being responded to. I am disappointed not only in the app but in myself for falling for their scam.

Date of experience: May 5, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Josefina, we sincerely apologize for the situation. We would like to inform you that we have made a refund of your money and canceled your subscription. Thank you for your understanding.

Florida
2 reviews
2 helpful votes
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Took 99.99 from my account
May 4, 2024

I opened the app never used it and I was charged $99.99 from my PayPal account. I left several emails and one came back stating they received the email but would get back to me. It has been 2 weeks no one has gotten back to me. I looked up and a lot if other people going thru the same thing. I want my $99.99 back.

Lasta: Your Wellness Coach attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Jacqueline, we're extremely sorry for your situation, but we were unable to identify any accounts based on the information you provided, i.e. The order number. Please provide us with your email so that we can help you. Thanks for your cooperation.

Texas
1 review
1 helpful vote
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I signed up for this service but never used it and forgot that I even had it until I saw that I had been paying for it for over a year. I tried every way to contact them but they refuse to give any contact info except for a mailing address. You can send an email about a problem with a specific feature of the service, but try to cancel and they total ghost you. No phone number, no chat service, no unsubscribe button... you are just stuck paying in perpetuity or going through your credit card.

Date of experience: May 3, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

We sincerely apologize for the problems you have experienced. Please provide your email here and we will help you resolve the issue. Thanks for your cooperation.

Ukraine
1 review
0 helpful votes
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Amasing app
May 3, 2024

The Lasta App combination of Intermittent Fasting and Pilates has truly enriched my life, offering a sustainable and enjoyable way to improve my health and wellness. The intuitive design, coupled with comprehensive features and a supportive community, provides an all-in-one platform that caters to anyone looking to enhance their physical and mental well-being. If you're considering a new wellness tool, the Lasta App is worth your attention.

Date of experience: May 2, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Tetiana, we're beyond happy to hear from you! Every day we work on improving our product, and a happy customer is our greatest reward. In case of any questions, feel free to reach out anytime at [email protected]!

Together to a healthy weight loss journey! Your Lasta!

Oregon
1 review
0 helpful votes
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I'm not one to leave reviews but I just feel I should warn people. I did a discounted trial for 7 days from an Instagram ad and began attempting to cancel the full plan 2 days into the trial. I still have not heard a word from anyone from Lasta after multiple tickets and emails. I panicked and had to cancel my credit card to avoid being charged for something I didn't want and had been VERY clear I didn't want. Twice now they have tried to charge me with different prices and luckily I had canceled so my bank flagged it as fraud. Horrible service. Do not give them your payment information unless you're sure you want to keep it for a VERY long time. At this point I feel like it's a complete scam.

Lasta: Your Wellness Coach attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 1, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

We apologize for the inconvenience you faced. We value your feedback and would like to investigate the issue further. Please reach out to our support team at [email protected] or provide your email, so we can assist you in resolving the problem. Thank you for your cooperation.

California
1 review
0 helpful votes
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I signed up thinking this app would be a great help to my lifestyle. WRONG. It's very limited in the foods you can add and not to mention impossible to cancel. I accidentally got the recipe book as there was no preview option and was charged 50$. I reached out multiple times and finally got a response saying auto renewal has been disabled for all orders and I won't be billed in the future. I check my account again today and here I am charged another 50$ for a recipe book i can't even use. It's impossible to reach someone. I am really disappointed and frustrated with this company. DONT SIGN UP!

Date of experience: April 24, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

We apologize for the inconvenience you faced. We value your feedback and would like to investigate the issue further. Please reach out to our support team at [email protected]. So we can assist you in resolving the problem. Thank you for your understanding.

Update: Dear Gabrielle, we have already processed your refund. All the details are in your email. Thank you for your understanding.

New York
2 reviews
2 helpful votes
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I signed up for the 7 day trial and realized right away this wasn't for me. I tried for six days to get the cancellation processed. Finally I received a email informing me it was done. I think this program can work but I'd strongly suggest doing your research.

Date of experience: April 23, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Cathy, we apologize for any difficulties you have encountered. Please provide your email address or contact us at [email protected] and we will be able to help you. Thanks for your cooperation.

Illinois
1 review
0 helpful votes
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Great App!
April 21, 2024

Great app with many features. One stop shop for health, wellness and fitness items. They provide everything from fasting clocks, recipes/nutrition advice, fitness tips/exercises. You even have the option to connect with an in app coach. The app allows you to enter your goals and adjusts your plan depending on what you're trying to achieve. Great functionality!

Date of experience: April 20, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

We're thrilled to hear your valuable feedback! In case of any other questions, feel free to reach out at [email protected].

Together to a healthy weight loss journey! Your Lasta!

New York
1 review
1 helpful vote
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Cannot cancel subscription!
April 18, 2024

Terrible! Customer service requests to cancel subscription ingnored … sent multiple email and app requests

Date of experience: April 18, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

We apologize for the inconvenience you faced. We value your feedback and would like to investigate the issue further. Please reach out to our support team at [email protected]. So we can assist you in resolving the problem. Thank you for your understanding.

Illinois
1 review
0 helpful votes
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Not able cancel subscription.
April 17, 2024

I have tried to cancel numerous times. I've contacted them with numerous emails.Tried to call their number that is associated with the charge.They have charged me 3 different times 3 different transaction amounts luckily only one of them went through but each time they tried to charge it went from 99.99 to 89.99 to 74.99. It is cause not only overdraft fees with my bank as well. As frustration with trying to contact them, they have reached out with email, saying that they would get ahold of me and 3 to 5 days to 24 to 48 hours and still no response. It is literally the hardest subscription to ever cancel. And I would not recommend it to anybody.

Date of experience: April 17, 2024
Barbara K. Lasta: Your Wellness Coach Rep
over a year old

Dear Angelina, we apologize for any difficulties you have encountered. Please provide your email address or contact us at [email protected] and we will be able to help you. Thanks for your cooperation.