LaptopZReviews 59

BE AWARE of this website and don't do business. First of all they don't have a phone number, so if you have issues and want a speedy reply you have to wait a couple days to receive an email from them. I had bought a laptop screen from them and received it damaged. I sent it back to them and they agreed to send me a second one. The second screen I received was totally different. The make/model/appearance was totally different from my original screen. When I contacted them, they told me that they didn't have my screen in stock and that it was a rare screen to get. So I asked them if they sent me a wrong screen knowing that my screen was no longer in stock at the time and yet they ignored my question and suggested to give me a refund. Here lies the next problem. When they issued me the refund, they decided to keep the shipping amount for themselves saying that if they issued me the full refund then they will lose money because they already paid the shipping carrier. This site would rather gain money then gain good customer satisfaction. I told them I should receive my full refund and not a partial refund because this mistake was committed by them and not me. After a dozen emails to them and was going no where I finally contacted paypal.com to set up a claim. Once I did that they finally issued my full refund to me. If only I could've done this earlier. In summary, this company has horrible customer satisfaction ethics and is horrible at communicating. BE AWARE with them.

I ordered a charger specific for my make and model laptop. Of course, it did not fit. They had me take and send numerous pictures of my laptop, adapter and pins from my adapter and the one they sent. They said they did not carry one that would fit my laptop and had me return it. I did receive a refund but they would NOT reimburse my return shipping costs - said it was my responsibility to make sure the item was the correct one. When I pointed out that according to their listing this was the correct one, that they had sent me the wrong one, they replied they had no "extra"(?) money to give me for a refund and offered me a meager 5% discount on a future purchase. Seriously?! This was a HUGE hassle, I wasted weeks of time over this nonsense and am still out the shipping and have no charger. GRrrrrr!

Absolutely horrible!

Ordered a battery through ebay - got a paypal confirmation AND a confirmation from THEIR company saying that I paid for the item and it would ship. Two weeks later, no battery. After emailing their customer support, which only responds at 3-4am est, they said 'you pay to wrong account, but it ok, as we own that account too' (poor english skills). Now sorry, but if i paid to the wrong account, its their fault for associating the wrong account with their ebay item! They eventually did send the item out. After another week, they opened an unpaid item case on ebay towards my account. I emailed them again, asked them to close the claim as i had already paid, they said (yes ok sorry for inconvenience, we will close case). Did they close the case? No, of course not. I had to call ebay customer support to have them remove the claim from my account. After all of this, i'm unable to leave feedback on ebay because 'a dispute process has blocked you from leaving feedback'. Well isnt that nice, seems like they open an unpaid item case against a paying buyer just so the buyer can't leave them the negative feedback they deserve!

Beware of this company! Saving a few bucks from buying from them is NOT worth the extra hours of time you spend on the phone with them and ebay.

These people should not even be allowed to sell products. They have an automated reply system when you try to inquire about ordering something that instructs you to pay so the order can be processed? After 4 tries they finally answered my question and provided a link that took me directly to the item I was trying to locate on the site to order in the first place? Once I clicked on the link I thought all was well. I paid with my Pay Pal account and then I noticed some odd name not even associated with anything remotely similar to the website. Later I received an email that provided me a follow-up shipping notification with a USPS tracking number. After a week passed and no item was received, I went to USPS to track the item. USPS informed me a number had indeed been generated, but the item never shipped. I immediately notified both the customer service email address for the company, and the odd email address my Pay Pal payment went to. I then received an email back that instructed me to "exercise patience" with the shipping... okay, I allowed another 4 days to pass (Keep in mind I am waiting for a Laptop power cord so I am without my computer). After that, I then pretty much conceded to the situation and went on a weekend trip to Colorado. After returning a few days passed and I utilized a friends laptop to again go online to check the progress of the shipped cord. There in my email was a refund to my Pay Pal account. They did not have the cord, they never really shipped it, and now two weeks had passed. What a Fiasco. If they pop up in your product searches... you better pass them by. That cheap quote will only cost you time. The worst of it all is that as a business they lied about actually shipping it. How wrong is that!

So, after having already placed my order for a replacement LCD screen on August 18, I stumbled upon Site Jabber. Needless to say, I went into panic mode after reading some of the complaints here. Still, I had paid through PayPal, so I figured if the worst occurred, I would still have a good chance of getting my money back.

I kept checking my account with laptopz.com and found a USPS tracking number for my item. I continued to follow it until it arrived yesterday (Aug. 23). Apprehensively, I opened the box. The screen inside was shiny and new (not used or refurbed) and was definitely the proper part for my laptop. With great care I installed the new screen and powered up.

Lo and behold, the thing came right on! It's nice and bright with no dead pixels, scratches or anything.

It seems many have had bad experiences with laptopz.com (or Yall Inc. -- where my screen seems to have come from -- looks like another name for the same company), but in fairness I have to say that my experience of their service has been positive. Still, I'm glad I didn't need to contact their customer service, after reading some of these reviews. I'll be keeping my fingers crossed that my new screen doesn't suddenly decide to fritz on me. Failing that, I have to give laptopz a positive nod (though I won't go as far as a heart -- it takes a lot to win my love...).