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LaptopScreen

4.9

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LaptopScreen Reviews Summary

LaptopScreen has a rating of 4.9 stars from 2,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LaptopScreen most frequently mention great price, fast delivery and perfect condition. LaptopScreen ranks 1st among Laptop Screen Repair sites.

service
166
value
184
shipping
185
returns
43
quality
181

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Cayman Islands
1 review
0 helpful votes
Follow bob k.
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Dell 1567 laotop screen had lines on it, found this website, great service order was easy to do, easy to find replacement lcd, delivered quickly, well packaged in a static bag, 4 screws removed bezel, 4 screws removed lcd, clicked ribbon into place i now have a new line free screen. Extended the life of my laptop for $60.

Date of experience: December 17, 2013
West Virginia
1 review
2 helpful votes
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I was surprised about how inexpensive and simple the process was. The screen arrived quickly and was as ordered. I will never put up with a cracked screen again.

Date of experience: December 14, 2013
Norway
1 review
1 helpful vote
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Order was received in two days. Shipment was amazing. Screen was good quality. Would use again. Keep up the good work! Great job!

Date of experience: December 11, 2013
Washington
1 review
1 helpful vote
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I purchased a screen for a friend's Samsung laptop through this site. The screen arrived quickly and very well protected and in pristine condition. Even with the low price, I was given the opportunity to earn $15 back by taping myself replacing the screen. I was very impressed with this company, and will be doing business with them and the future.

Date of experience: December 11, 2013
Pennsylvania
1 review
1 helpful vote
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I bought a screen to replace my daughter's brand new and cracked Lenovo IdeaPad UltraSlim U510. The screen fit perfect and using their tutorial (not exactly the same) I was able to figure out how to replace it myself. I have NO technology experience... but their online tutorial saved me $150! Two weeks later - my daughter is taking her first round of college finals with no problems! - Jessica

Date of experience: December 9, 2013
California
1 review
1 helpful vote
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I am glad that I found this Company.
I Ordered 2 Screens For 2 Different Laptops in 2 Months.
Great Service, Prompt Shipping. Brand New Screens A+++++++++++++
Best Prices and Screens. 100% the Best
Jack PC Tech

Date of experience: December 9, 2013
Canada
1 review
2 helpful votes
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My screen arrived damaged and had a big black dot, which is appearently not covered by warranty's fine prints. Scott from Laptopscreens.com was not helpful at all, very blunt and cold in his replies to my inquires. He couldn't care less about his customers. At the very minimum, Scott could have at least expressed some sympathy, or perhaps offer me to buy another screen at a discount. Instead, they were delighted to point fingers and blame me for the damaged screen. Very little committment to customer satisfication.

In the end, I bought another screen at full price just to complete this project and move on. I should of just bought a new tablet in the first place... It was a very frustrating experience communicating with them.

As you see from the replies to these comments, Laptopscreens.com also does not respond well to feedback and always blames the customer for everything. They often try to portray the customer's experience as "unbelievable".

Date of experience: December 6, 2013
Ellis B. — LaptopScreen Rep
over a year old

LaptopScreen.com does not use fine print.
Our warranty covers against all manufacturer's defects for duration of 3 years.
Shipping damage is also covered, however physical damage after some use is not.
Customer repurchased another item at a discount, which is automatically applied to all subsequent purchases on our site.

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111

New Hampshire
1 review
1 helpful vote
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I recently had the screen on my dell laptop depart to lcd heaven. After a bit of investigation I settled on latopscreen.com. While their prices were competitive with what I could find on ebay and elsewhere on the net, what pushed me over the hump were their excellent installation videos on youtube. I figured that any company that put extra effort into instructing their customers deserves my business. After placing my order, the screen was promptly shipped and I received it a few days later. Packaging was excellent and the screen arrived in a flawless condition. Installation was a snap. As for the quality of the screen itself, unfortunately it doesn't quite match up to the screen it replaced. There's no dead pixels or anything of that nature, rather, the screen just appears a bit washed out and not quite as vibrant. Additionally, the viewing angles struck me as somewhat narrower. Looking up the model number and manufacturer, sure enough the screen is listed as having tighter viewing angles than the laptop's stock screen. On the plus side, power consumption and contrast ratio are both listed as superior. Still, it would be nice if they stated the model number/manufacturer on their website and let you know if these deviated from a laptop's stock screen. Since the screen was listed specifically for my brand and model of laptop, I assumed I'd be receiving an identical screen - but this clearly was not the case. Still, the screen and service from this seller are both good enough to recommend.

Date of experience: December 6, 2013
Georgia
3 reviews
2 helpful votes
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I would have rated laptopscreen.com with 4 stars. However, they excelled in three areas; reasonable cost; fast shipping (I ordered on Friday and it was delivered Monday) and packaging. The display was inside a static bag, the static bag was inside a bubble wrap envelope, and the bubble wrap envelope was inside a heavyweight cardboard box. That earns 5 stars in my book!

Date of experience: December 6, 2013
California
1 review
1 helpful vote
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Just know...
December 5, 2013

Just know... If I can do it... anybody can do it... These guys make it easy... And it gives a gal a little confidence boost. :)

Date of experience: December 5, 2013
New York
1 review
1 helpful vote
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A great experience
December 5, 2013

A great experience. Easy to order, shipped quickly, my screen fit and worked perfectly. If I need another screen laptopscreen.com is where I will go.

Date of experience: December 4, 2013
Virginia
1 review
1 helpful vote
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I am so glad I found this site! I had been told that it would cost me another laptop just to replace the screen. Luckily, I was able to purchase a screen here for a little of nothing and it arrived in about a week. I will be recommending this site to others.

Date of experience: December 4, 2013
Kansas
1 review
1 helpful vote
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I purchased a screen for my 1 week old Toshiba laptop. The price was very reasonable for the screen and shipping and I received it as promised. The ability to identify my exact laptop model number gave me confidence that I was buying the right part for my machine. Although a video was not available for my laptop series, there was enough information to satisfy me that I wouldn't run into any brick walls. The replacement screen was virtually identical to the OEM screen being replaced (both manufactured by LG.) The biggest challenge was avoiding damage to the laptop during bezel dis-assembly. My iPod dis-assembly tools were very helpful.

Date of experience: December 3, 2013
Connecticut
1 review
1 helpful vote
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Site made it easy to id the correct screen for my sony laptop. Videos were a great hel. There were a few minor differences but in all my replacement went very well,

Date of experience: December 3, 2013
Ohio
1 review
1 helpful vote
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We needed to replace our laptop screen and found a replacement on laptopscreen.com. The price was the most reasonable we could find and the installation videos were excellent. The shipment arrived quickly and was followed up by several emails to ensure our satisfaction. Great to know there is a reasonable option rather than a total system replacement.

Date of experience: December 2, 2013
New York
1 review
0 helpful votes
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Arrived ahead of schedule. Easy concise video directions. Reasonably priced.

Date of experience: December 2, 2013
New Hampshire
1 review
1 helpful vote
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Site was easy to navigate. Pricing was competitive and shipping service was outstanding. Arrived as promised and works great.

Date of experience: December 2, 2013
Kuwait
1 review
1 helpful vote
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Gorgeous screen experience with high quality of the company lg

Date of experience: December 2, 2013
Georgia
1 review
2 helpful votes
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I ordered a screen for my Acer Aspire laptop after the factory screen was cracked during an international flight. Laptopscreen.com made it easy to find the screens that would fit my laptop and even gave me a choice of replacing the glossy original screen with a matte finish which I really like. The replacement came quickly and was manufactured by LG Electronics - a good brand.

Date of experience: December 2, 2013
North Carolina
1 review
2 helpful votes
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I have used Laptopscreen.com on several occasions for repairs. Always got what I ordered and in a timely manner at an excellent price. They even took a screen back when I discovered the laptop under repair was beyond help and I no longer needed the screen. That my friends is why I continue to use this company. Outstanding customer service.

Date of experience: November 30, 2013

From the business

Replacement LCD screens for Laptops, Tablets and Phones


laptopscreen.com
Founded in 2005
Newark, Delaware