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LaptopScreen has a rating of 4.9 stars from 2,235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LaptopScreen most frequently mention great price, fast delivery and perfect condition. LaptopScreen ranks 1st among Laptop Screen Repair sites.
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Hi,
I was a bit reluctant ordering through this website because of previous reviews, that's why I am taking a few minutes to post a brief feedback.
I am located in Montréal (Canada). I ordered my screen on Sunday night. It has been shipped on Monday and on Tuesday my laptop was up and running again.
What else can I say... "Efficiency" is the first word that comes to my mouth. Hope this will help others.
Cheers,
Jerome from Montréal (Canada)
I recieved wrong screen two months ago. Still trying to exhange. It is not easy dealing with these people, I caution you. Just because it's cheap, doesn't mean it's a good deal. I have copy and pasted model number, stock number and everything, to help them move a little faster, and yet they are still stallilng. Now they want my Dell service number before exhanging anything. What the H do they need that for, all i want is my dang screen replaced! I will NEVER buy from these people again, and I strongly urge you not use them! You will be sorry.
! BEWARE!
Worst experience I have ever had on an internet site. I purchased a laptop screen which was defective. I sent it back and asked for a refund of the purchase price including taxes. They now are refusing to acknowledge my numerous attempts to communicate with them both through fax and their website. I am now pursuing other methods to recover my losses with this company. They won't give an email address. I am now out $136. They have the defective screen and refuse to answer my communications. This company is part of Vancouver Laptop Inc. Check them out with the Vancouver BBB before making a decision to purchase anything from them. Be sure to thoroughly check out other laptop screen companies with the BBB as they could possibly also be Vancouver laptop.
LaptopScreen.com guarantees working replacement or your money back.
Fax is NOT a valid method to communicate with support.
The best way to contact support is by submitting a support ticket.
Tickets are answered with-in 10 minutes during business hours.
LaptopScreen.com is also BBB accredited with a rating of A+
Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111
This site is locate in Vancover and if one uses a debit card there will be international charges. The people sent me a screen with one of the wires too short and when I hooked up out of the case it did not sync with my video card. I sent it back for a refund to which they tested their screen and said it worked fine. My system has several types of lcds, theirs just did work. I asked about my refund they said it would be 3-5 days before they returned my money. When sending unit back there are charges incurred and paper work that has to be included for shipping outside U.S. Their site is slow and all correspondence has to go through the site. No direct emails except to notify one that there is something to read at thier site. It has taken almost three weeks to get done that which if I used a US site would have been done in half the time. I will not use again, ever.
LaptopScreen.com has two facilities, one in Seattle, WA and another in Vancouver, Canada.
All US orders are shipped from the USA facilities, and no International charges are incurred.
International charges (by banks or customs) can now only happen when shipping to destinations outside of USA & Canada.
Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111
Answer: We have various tapes and adhesives as well as precision tools on our site LaptopScreen.com, look for the Tools section.
Answer: Hi Carlotta, We are a VAT registered business and our web-site will charge VAT at the check-out whenever the inventory is being dispatched from London, UK or Warsaw, PL. No VAT will be charged at the check-out if the item you are ordering is only available from USA or Canada; but in those cases the courier will be collecting VAT at the door.
Answer: Hi Inder. We accept returns for any reason with-in 45 days. We pay return shipping for orders returned with-in 45 days from USA & Canada. International buyers are asked to pay the return costs when return reasons are not directly related to incompatibility or a vendor mistakes: i. E. customer ordered wrong item, or changed their mind about the purchase later.
Answer: Barb, Create a support ticket at www.LaptopScreen.com/Support - we usually reply with-in 15 minutes during our business hours (12am-6pm Pacific). Please include your original screen's details when preparing the ticket and our support will be able to provide an exchange option with-in the same request. Support is able to forward the replacement to you as soon as you advise them that the return tracking is active. Regards, Ellis LaptopScreen.com
Replacement LCD screens for Laptops, Tablets and Phones
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LaptopScreen.com guarantees a working replacement or your money back.
It is very important to contact support as soon as an indication of an issue develops, it is also important to communicate all relevant information.
Item shipped to customer is the correct replacement for their laptop, and the issue may stem from the laptop itself.
Please read more on this topic on our blog:
http://blog.laptopscreen.com/why-do-we-sometimes-send-a-screen-with-a-model-number-different-from-original/
Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111