Beware, once your order is submitted, you can't make changes. I placed an order a week ago. After one week with no status update and no billing, I called to cancel the order. Nope, you can't cancel. It still hasn't processed or shipped, but you can't cancel it. You can't change your payment method. And if you want to return the order, it'll cost you $6.95.

Never shop here. If the items you buy are low quality, do not fit, or do not in any way look like the images of the items online, do not be surprised. What is a surprise is that returns are never credited back to your card. Avoid this business and learn from my painful experience.

Ordered a robe as a Christmas gift. It was supposed to ship right away, BUT, when I received the confirmation email there was a lovely note on the bottom that said "Backorder est. Ship 6/10/24" in bright red lettering. So, how is over 6 months after placing an order shipping within 2 days? I called Lands End customer service immediately to cancel the order and was told that it was canceled, and I'd receive my refund immediately. Well, the jokes on me again, I guess, because 10 days after canceling the order my bank has still not received the refund. I know some people don't consider $100+ a lot of money, but I do. I've been in contact with Lands End customer service department again and their response is the refund should hit my bank in 10-15 days. No kidding! Very bad customer service. If you can choose another online store to shop at, stay far away from Land's End. Their customer service is horrible and rude, and they lie about shipping. I'm still waiting for my refund. Just got off the phone with customer service again who told me their account department will refund when they refund and I have to be patient. I hope this made sense. I am so disappointed in what was a very reputable company a long time ago.

I ordered 2 shirts and got them today and didn't like style and going to return them back tomorrow and they have the nerve to deduct $6.95 from my total to pay for their shipping charge back to their company?!?! So I told them that it was not fair and that it was ridiculous! Will never order from them again! They are ripoffs!

I'm done. Ordered my seven-year-old an a size large and my five-year-old a size small winter jackets on October 30. I received an email that the shipping was delayed that it wouldnt arrive until November 16. Ok, no big deal. Then, only one jacket arrived the size small so I called them asking about the other jacket. They informed me that the large size was no longer available. So I decided to re-order another small in the style of jacket my oldest daughter wanted. Three days later, I received an email that the shipment was delayed and it wouldn't ship until December 11. At this point we've already had one month of very cold weather. I decided to wait, even though they offered no discount or apology over the phone, just a poor operator who's overseas somewhere.
Today I received an email that the jacket is no longer available. WTH is going on? Seriously it's messed up that I had to piece together warm clothes while being strung along. I'm done, I'll get another jacket someplace else

I ordered a Christmas gift on 11/22/23 for my granddaughter which was a weekender bag monogrammed with her initials. On 12/2/23 I received an email stating that the order was delayed due to abundance of orders and I would be notified when it would be shipped. I spoke to customer service today 12/11/23 who stated the company cancelled the order because it could not be fulfilled because of the monogramming. However I was never notified of the cancellation. Deeply disappointed that the company cares so little about their customers. Now I'm scrambling to find something comparable for my granddaughter 2 weeks before Christmas.

I place an order on Wednesday at noon west coast time / 3pm easy coast. One would think it would ship the same day. 4 days on and it is still "processing" - what the hell? 4 days to put a couple shirts in a box? In the age of Amazon delivering same day, how do a company like this even stay in business. If I don't see my order shipped Monday morning, I'm canceling.

Land's End can't expect to compete in the online shopping market when they take 10+ days to ship an order with a singular in stock item. And when missing deadlines of 10-14 days, which is already completely unheard of in this day and age of 2 day turnaround, they still expect the customer to pay $6.95 to return the item that they did not deliver after two weeks time to do so. Their shipping and return policies reveal quite a presumptuous opinion of themselves to think their customers are that loyal to their brand to accept those archaic terms rather than take their business to their competitors.

Was told returning items for merchandise credit with Happy Returns would be instant, but it took 11 days to exchange a pair of pants. I had to call three times! Don't buy at Lands End! LL Bean has much better service and quality clothing

I tried to cancel my order soon after I ordered but i won't be able to make any change and cancel.
The sizing was way too large. I think shipping cost is high and to return they charge 6.95. I felt like Happy Returns and lands end scamming.

They rescinded a discount by charging my card $30 more 5 days later and did not contact me. I had to find out from PayPal.

I ordered a coat on Saturday night. On Sunday morning, I saw the coat was significantly discounted. I called and spoke to someone who said I should have received the discount, since my order fell within the promotion window; she took notes and advised me to call back during the week. When I called back I was put through to Chris in customer service who said there was no record of my call and no notes. I asserted that I had called and tried to quote prices, but she constantly interrupted me. I asked her if she could email me information she had provided; I thought this would be useful as there didn't seem to be any record of my previous call. She told me this wasn't possible. She suggested I email the company. I did and included screen shots I took of the new price on the site as proof of my claim. (I just had a feeling I'd need those pics.) At present I'm awaiting a reply. But based on this experience, I don't have high hopes.

Two weeks ago, I ordered a couple of bedding items from Land's End, which I hoped to use at Thanksgiving. Two weeks later...no bedding, and no customer support. I have called, chatted and texted with Land's End, and no one knows where my parcel is, although my credit card has been billed for the full amount. I will never shop with Land's End again. Customer service is beyond awful.

If you order something from Lands' End, I highly recommend you do so 2 weeks or more before you need it. The shipping is the slowest of any other vendor I order from. Invariably their shipper is always late. I ordered something 14 days ago and called customer service; they don't know when it may arrive, and DHL has no details on why it is delayed or if it will ever arrive. They offered me a refund, but my item is now out of stock. No solution. Someone in leadership should really empower customer service to provide real solutions for the people calling them. That is the purpose of our call. Equip your people, Land's End!

Horrible customer service! Supervisor wouldn't even pick up the phone she rudely put me on speaker. I bought something on Wednesday late night and Friday there was a sale. I hadn't even received my shipment yet and there was a 50% off sale. I asked to have a price adjustment and was told too bad it's a weekend sale. Nothing else was offered to accommodate a $50 overcharge. What ever happened to this company with their customer last policy. Never dealing with this company again. Everything is overpriced anyway and have bad customer service.

Oof, paid $17.95 for express shipping. My item is expected to arrive in 8 days. Chatted with a customer service rep who said since I ordered on a Friday, they would give me a courtesy refund of the shipping cost. Okay.sorry to order on a Friday. He also didn't introduce himself or anything during the chat and was slow and unfriendly. Not great experiences at all.*editing to add my item is now expected another day later!

We ordered a snowsuit for my son nine days ago. It's in stock but hasn't even shipped yet, and no one can seem to help.

Order 2 sweaters 1 month ago. They still have not shipped and are in stock. The deal was at 40% off...they probably want me to cancel so they can sell at full retail price.