LancomeReviews 121

I placed an order April 22,2020 and I still haven't gotten my order - that's two months and totally unacceptable. Yet. What makes it even worst is the non-existent customer service. It is understandable that orders may be delayed but I have not received any order updates or emails from Lancome at all. I emailed them over two weeks ago to inquire about the order (6 weeks after the order was placed) and they never responded. I even contacted them on Facebook. No response. Do not order online!

I tried ordering the "BUY1GET1" before the deadline... and of course the site didn't wouldn't move to "billing" to complete the order. So, thinking it was a problem with my IPAD, i logged off and used my work laptop. Well now the sight says I already used the code so I was not entitled to "Get1" any longer! What the heck!? I never got to complete the order! So today, I am trying to reach customer service and have been holding for 25 mins so far (though the announcement stated it would be less than 15 mins! I give up! I love the product but this is ridiculous! If I must buy Lancome, I will go to a Macy's or Nordsrtom! However, this has prompted me to move to another line of skin care. Its a shame. Lancome WAS great at one time!

I am so disappointed to receive a damage package. I made my purchase on 04/30/2020 and I finally got it on 5/18/20. Unfortunately the two genifique serums' bottles were broken and I got a cut in my finger. It's not acceptable to see an over 200 dollars purchase sent it in a bubble envelope like that, the receipt in the package was soaking wet. I couldn't even take a picture of the receipt. I didn't even want to put my hands in the envelope, since I got a finger cut when I attempted to open my package. What a poor service and poor packaging. So after I got this unbelievable poor packaging items, I demanded a refund. First, it's like impossible to call their customer service to talk to them, no one picked up (of course). Secondly, even after I sent them an email, no one bothers to reply me. Then, when I tried to chat online (each wait time will be at least 45 to 60 mins), after 3 times talking to the lancome representative online, all of them promised me that I will get a refund back. Today it's 06/01/2020, I've chatted with a different representative and she told me there's no refund was issued. WHAT?!?!?!?! I've being trying to be patient, I understand we are living in a Pandemic now, but please be honest... When the first time I've contacted Lancome, the representative told me to discard the broken pieces of glasses... now today a different representative asked me to take pictures of the items? Am I supposed to get more finger cuts to take pictures of the broken bottles? This is INSANE. I love their products, but I can't believe the customer service they are providing, based on how much their costs are.

I placed my order on 5. 14. 20 and yet have not received a shipping confirmation (today is 5. 27. 20). I have tried to contact their customer service and there's no answer. I have tried to Chat and I've waited for an hour and finally got through someone who has now not answer my question but put me on hold for another 20 minutes. Their customer service is extremely unhelpful and rude. With the amount of money they're making they should train their employees a lot better.

I am absolutely livid I placed an order at lancome March 7th and of course their website has false advertisement for 3-5 day shipping. It doesn't ship after a week. I contact customer service and they tell me I have to wait ANOTHER 3-5 days, I thought well they are probably exaggerating and I only need to wait a couple more days. 5 days pass NOTHING I go to contact them again to see what was going on and there is a huge wait time for the chat so instead I just sent an email. They don't respond 3 days pass and my order FINALLY shipped. I think great now it will only take a week to arrive, I WAS WRONG their order tracking stated it would arrive by the 27th (today that I am writing the review) I told my mother her gift would finally arrive today. When i go check the order tracking it says it's arriving June 2nd ALMOST A MONTH AFTER MOTHER'S DAY. I am defeated this is the worst experience I have had with a company online. While I understand COVID is a problem other companies have handled it so well and only had slight delays not month long ones. I can't believe a high end brand is so awful when it comes to online shopping.

I've been wanting the Jasmins MARZIPANE perfume since they sent me a sample of it. Looked in all the retail stores and couldn't find it, so I had to order it online.
Well let me tell you, I paid $200.00 for this fragrance and it lasts for 10 minutes! I kid you not! I've never experienced this before from Lancome perfume. I honestly think some employee gave me FEAK perfume! Not only that I was supposed to receive 15 free samples and I only got 4! I called customer service today and they weren't helpful at all. The Guy pit me on hold like 10 times! I know this perfume is wonderful IF it wasn't replaced with FEAK stuff. I'm very disappointed, as I have used Lancome for many years.
Like I said, they definitely need to look at their employees... On the shipping end AND customer service end.