Lamps PlusReviews 1,202

Bought 2 lampshades, 39,99$ each and when I received them, I saw that each one was priced at 19,99$. I was buying on their Canadian site. So, be aware Canadians that we pay TWICE the price than in the US. Plus, harps and finials were missing! Exchanged about 12 emails with the company before they sent me the missing parts. I DO NOT RECOMMEND this company. Add taxes and duty fees! There will be less and less business with our "neighbors" and I get why. I Will make sure next time I order something on a site ". CA" that it is NOT based in the US!

I bought lamps on eBay from lamps plus but EBay checked me out in a sort of one click before I got the step to review my order. Didnt know source of payment. Canceled order immediately after that message. Saw it was PayPal so I reordered lamps. Then got 2 charges for the lamps in my account. 2 hours trying to cancel through eBay and PayPal. Futile. 12 hours later I got a message saying both items had shipped and an email saying they couldnt cancel because the items already shipped. I canceled within 20 seconds. What a scam. Now I have to return everything and hope I get a refund in a month? Never do business with this company in my opinion.

I have to say that I was rather impressed with the bar stools I ordered. I ordered 5 hanging lights and loved them so I thought I'd give the stools I found online a try. They do have to be assembled but was really easy.
Super happy and would use the again.

I placed an order back in December of 2017 and it is now February 5,2018 and his order is not resolved. I received one of two lamps broken. I returned it and have to email them continuously to get any feedback on a replacement. Had I know it would be so much trouble I would have returned both and purges the lamps elsewhere. I am an avid online shopper and Lamps Plus has been the worst company I have had the displeasure of shopping.

My wife and I were looking to replace two ceiling hallway fixtures, so after going to Home Depot and being underwhelmed by the selection, we decided to go to Lamps Plus, figuring we would pay more for a quality light fixture. We selected this nice looking fixture from their ceiling display and ordered two of these at $70 each, several times the "cheapo" fixtures at Home Depot, but again we figured you have to pay for quality. When the fixtures arrived, I was very disappointed to find that BOTH of the very thin plastic shades were cracked. I took them to the store and they indicated they did not stock parts at the store so would need to order new shades. They arrived in about a week. On installing the fixtures, I was again disappointed at the very thin gauge of the metal frame and the poor quality of the hardware. I had to physically disassemble one of the units and re-tap one of the finial heads in order for the unit to go together. You can't even hand tighten the mounting screws without bending the metal frame. Once installed, the units look nice, but we had hoped that by paying two or three times the Home Depot price, we would be getting quality merchandise. Instead we got cheap Chinese quality at made-in-USA prices. By the way, the boxes say "Made in China", so I'm not just guessing.

I ordered a fountain from Lampsplus. The order took nearly 8 weeks to be delivered. After about 1 week of the fountain being used, the fountain began to lean. Upon inspection, the main support was cracked and what appeared to be a quick fix was made and painted over. I contacted lampsplus to get a replacement support. Again, we are at almost 8 weeks and still no part. Customer service is rude. The one year warranty is useless. 4 months have passed since fountain was ordered ( the warranty starts the day order was placed) now by time part actually arrives, it will be time to take the fountain in for winter. Warranty will be up by the time the fountain will be put back out next spring. Company refuses to refund $$$.