Laithwaites

The send me emails before a case ships with an invitation to click through and preview the wines they are sending. But when I click, they cannot find my account. Spoke to their customer service and traded emails with them several times but they cannot fix the problem. Finally they tell me that I'm in a special mystery club that doesn't allow previews. Then why are you sending me emails inviting me to preview the wines?!?!?!? Horror show.

The wine was low quality and when we cancelled our subscription they charged us again and again until we were forced to cancel our card. What a scam.

I have been a LW wine club member for several years and have developed a stable of good value wines with some outstanding selections and good sales. However I have always had some difficult to navigate aspects of ordering, clubs and especially delivery issues that are at least frustrating and worsening. Forget about customer service, the service is offshore, hard to speak with and unresponsive, functioning as an answering service that rarely connects you to anyone that can resolve your issues. Their quality of their introductory offers far exceeds the wines included in the quarterly club issues. Most recently I have written 4 emails and placed a call to get the proper state sales tax calculated and corrected on 2 orders, no response in three days. They had wine shipped this weekend in WI in the face of sub-zero temperatures, it is sitting in a trailer outside three hours away for three days, so far. Their website and record keeping are cumbersome, I still receive emails titled with a wine club that I quit 2-3 years ago and that no longer exists. There seems to be a loss of direction and focus on service during the transition of leadership from the founder to his three sons. I am awaiting contact from a company representative following the multiple emails and call to customer service, I am very close to quitting altogether, leading to their loss of a $1000+/year customer.

December 16,2023

1st. Mandatory "Holiday" case (unless you mail, log-on or phone to decline) ordered 10/29/2023...has NOT arrived.

2nd. Quarterly case ordered 11/29/2023...has not arrived.

Its time to CANCEL!

I made one purchase on their website, I took a gift package. What I received was not as advertised and when they offered to give me free delivery (8 pounds) if I subscribed to an unlimited membership and saved my card details on their website, they said I could cancel at any time. That's obviously not true, it's literally impossible to cancel the subscription from your profile, I've sent an email and if they give me any more headaches for the 8 pounds that I "saved", I will report their business to authorities. Good thing I used a card that will expire soon before they steal from me.

Laithwaites refused to cancel order a year later I see a deduction for a case of wine i didn't order deducted from my card I tried to ring day 1 hour they hung up day 2 hour and half finally got through told the little $#*! my problem. He finally said he would cancel case and send me a re fund an email would follow. No email went on line to chat to busy server was down last week. Today the case arrived I talked to the driver he said that was 2 today that hadn't ordered the case it was a common complaint from this mob. I am a pensioner doing it tough this mob really don't give a $#*! about us beware

Started with macy's, bought a case for my wife for Christmas and got a case delivered quarterly. A couple of years ago we were notified that we would now be dealing with Laithwaites, since then noticed that our wine collection was growing and we were running out of places to store it. Wasn't until this past spring that I figured out what was going on. We received our quarterly shipment in May then another arrived in June. I contacted them and told them I was to receive a case quarterly, not monthly, Looked back over my order history and saw that I had received 6 shipments each year versus 4 since then took over from Macy's. Not long after I got an email informing me that another case was ready to ship. Contacted them again and cancelled that shipment and told them if I received any more shipments other than my quarterly order I would cancel. Received my quarterly shipment last month then had another show up yesterday. That was the final straw for me, I tried calling and apparently they outsource calls to India, after 5 minutes of spelling my name I gave up and emailed customer service to inform them I was canceling my account and the reason why, also canceling the free shipment charge coming up soon and asked them to remove my cc from their site. Have yet to receive a response. There are plenty of places to buy $15-$20 nottles of wine, I don't need this aggravation.

Ordered on the 22nd never got I think this site is a fraud they are stealing from people and this site needs to be shut down

I placed an order a month ago, and I was excited to see that my wine will be shipping shortly and it would be there on 5 July. Although I received a notification saying that there was an attempt to deliver on 5 July, soon FedEx was disavowing any knowledge of the package and that was the last tracking on the package. Repeated attempts to contact customer service at Laithewaires have left me frustrated and aggravated. Twice I've called and I've been told someone will get back to me in just a few minutes— and they have not. I want my wine, or I want a refund. Either way, I canceled my membership.

I've been a member of the Laithwaites wine club for a long time and generally enjoy the wines and wine selections. I recently had a problem receiving 2 wine glasses which were part of a special offer. I contacted customer service and they totally let me down. Firstly, I couldn't understand the 1st person I talked to, so I had to call back. Then they wanted me go to a website on which I had already been told to call customer service. They finally said I would be contacted within 24 hours; and that was 5 days ago. I'm very disappointed!

I started this membership back when it started with Zagat and the wines and service were 5 star. Over the years the quality has gone down, service has gone down and all together just awful customer service.
No matter what you do they just do not know how to listen to instructions. You ask them to skip a shipment and they send you two. Ask them for 2 ring binders for the leaflets they hand out and you never get them.
DO NOT USE LAITHWAITES. NOT WORTH THE WINE, HEADACHE, FRUSTRATION AND STRESS.
Much better services out there that have better wines and will listen.

I received a shipment of wines without getting a email,which was requested, refused the shipment at the door as instructed and haven't received the credit back on my card! They say 3-5 business days, its been more and their customer service is horrendous. It's offshore and they won't transfer to the states! Those agents ask for all types of information but can't resolve squat! Called three or four times with a bevy of incompetence. Cancelled my sub and waiting for my credit. THANK YOU DENNIS

Sent wine, expected to print out and take half off 2 more times for pick of wring and re-delivery of correct wine. Will not do business again.

This is the second time I have had my ASB visa card listed as pending for a wine delivery I did not order and don't want.As a company they are hopeless to deal with in order to get a satisfactory resolution to my problem.
I strongly advise people to never deal with Laithwaites wine as they are just hopelessly inefficient and in competent.
Klondke1

Beware of Mastercard Fraud on this site. I am French, I live in France and I have never heard of this site, until I discovered that this morning that this site took 500€ from my professional mastercard? A complaint has been filed with my bank for fraudulent transactions. I wonder how this is possible?

This is a very ugly organization to deal with. They have a complexity of layers and obfuscation to hide and divert reasonable accountability. They have No credibility.
And I really could not suffer the wine; some of which was at the 7-11 gas station wine quality level.

I've been dealing with this crowd for a couple of years, and they were ok at the beginning, but I have finally had enough. I made a one-off order of a case of wine from them before Christmas for office party giving them my cc details etc and all went well product delivered and so on. On 11 January I noticed a strange transaction on my cc account Laithwaites debited 200plus dollars for wine I never ordered nor didn't want. They had done this previously also and I complained to them then but they don't care. So be warned!