Laithwaites

I started out to be a good deal until the prices continued to escalate. We placed our last order in December of 2018 and then cancel the service. We continued to have annual charges for four years. The customer service team was abysmal. Two conversation were terminated when I challenged charges and activity. The company policy for refunds leaves a lot to be desired.
If it is too good to be true then it is and this is the case ( excuse the pun) with this company. As soon as they apologize for not being able to help, terminated. This is especially true wit their agent Cheila. I only rated with 1 star only because a negative star was not an option.

I ordered several boxes of wine from Laithwaites and my initial experience was good. However, without any of the promotional discounts they offer, I realized I can get the same quality of wine for much cheaper at Costco. Laithwaites wine is average at best. Once I cancelled my subscription, they sent me another box of wine that I did not order. I attempted several times to reach customer service to return the wine, but no one answered the phone or returned my emails. After I started receiving mail from Laithwaites telling me my account was overdue, I reached out again to explain the situation. They let me know that they would get back to me within 3-5 days with a resolution, but I never heard back. This happened on at least 3 different occasions, wasting hours of my time. Now, over two years later, Laithwaites has sent me to collections over something that I didn't even order. A reputable company would never send one of their customers to collections over something they did not order. Amazon does not send me packages that I do not order and then refuse to answer the phone when I try to return the product. I would highly recommend that you stay away from this company at all costs. Absolute scam!

This company sucks you in and then will not let you go - you can not easily cancel your wine plans - to cancel involves actually making phone contact with them. That process requires you to hold on the phone for 30 minutes or more (but it is worth holding). Then! Even if you cancel your wine plans, you haven't actually canceled your "unlimited" membership! You have to phone them all over again. Otherwise, they will continue to suck money out of your credit card until it expires.

5 of 6 of the wines I received are blends. When i called about this, the rep wasn't even sure which ones I got or what kinds they were.
Their policy says 100% money back guarantee - simple as that. Well, it was not simple as that. I was told I would be emailed a label to return them, which I have not received. Then I was told I have to be the one to schedule a pick up with fedex. And that I have to be home again when they come. Not simple to me. So I am now stuck with cheap wines and cannot get a refund. They send emails and call often. I asked to be removed from any lists that they have. We'll see if that actually happens. Move on. There are several other good wine delivery services.

I am writing this for my mother, somehow saw this promotion and ordered a case of wine a year and half ago and paid for it,Then many months later got another case and called them several times stating she did not order it and to return it. NO response. Then months later another case was received, called again stating the same discussion. Now being billed for those two cases. Then Laithwaites took over. I called them myself to have this stopped and to pick up both cases of wine or send me shipping labels that I can send them back. (those 2 cases are unopened and waiting for pickup} That was early November. The rep. Asked to speak to my Mother, which I explained she was 93 years old and very hard of hearing and would not understand the conversatiion. Was told she could not help.
I'm done, the cases are here for pickup.Please reply to this email, she has no idea how to use a computer. Customer #B*******
John Kilpper

I've been a very long time customer. Many, many years.
They recently published an email that exoired at midnight. I was visiting some friends but took the time to go to the website to pick up a great deal: $9.99 a bottle and free freight for a year.
I placed the deal in the cart, pushed order and get told because i already have free freight I can't buy it again, your order cannot be processed call or email customer service.
Well, if you type too many words in the cust service form it errors out with no explanation. I figure it out and leave several emails because customer service is closed at 10pm est.
Next day i get a response after i send another email stating just call and we'll get your order in. Well, after a very long call and waiting for a supervisor I'm told call back later when a supervisor is not busy. And how do I know when one is free?
Long story short... I get told the offer expired last night and they will not honor it. I explained I ordered it on time and its their system. Was told too bad nothing we can do.
I offered to close my account in my last email, no one cares.

Not sure what I'm going to do. We'll see if this review gets to the right people. Otherwise...

Only got 8 bottles when it should have been 11 and one was broken. No response was made to my email I sent.

I bought a one off dozen wines from Laithwaites a few months ago and have just had an unauthorised charge put on my credit card for $209 from The Wine People so I had to cancel my credit card as I'd never heard of them and hadn't orders any more wine. Now I discover that they are Laithwaites. So much hassle has been caused by this and I'll NEVER buy wines from Laithwaites again. I had to tick one star as it wouldn't accept no stars!

For years I had had wine delivered to my office address, until I sold the business and closed the office two years ago. I tried to cease the service. Customer support failed to allow cancellation. Whether they continued to deliver I don't know, but they continued to charge my AMEX card. The stop on my AMEX card only holds for 12 months. They must automatically continue billing, because now I get a letter from a collection agency for product I never received.

I signed up through the AAdvantage shopping site. I was promised 1500 bonus miles. After about a month and not receiving the miles, I contacted Laithwaites customer service. At first, they were very responsive and said they would be providing a date when I would receive the miles. Not receiving the miles, I again contacted them with pretty much the same response. Still not receiving the miles, I again contacted them. They have not provided the miles and furthermore refuse to respond to my emails. I do not know what is behind their refusal to honor their commitment but what is most disturbing is their customer service department to at least have the decency to let me know that they are not going to do so.

As far as the wine goes, the introductory shipment is fairly priced as my opinion the wine is worth the $7 price range. It certainly is not worth their full price.

Would not rate them at all except you have to
Do not buy any wine from them as you cannot stop their emails

We were customers of Virgin Wine Club for over 10 years. A couple years in, we upped to VIP Club. It made a difference in the quality of wines. Last year Laithwaites took over the Virgin label. My guess is that they already were the processor for some time before that. We recently cancelled Laithwaites. The wines were of less quality and they paid no attention to preferences we had registered. If our status was VIP, I feel sorry for those in the regular club, but actually I'm guessing there is no difference. Luckily, we live in a state were great wineries abound and we see no reason to stick with poor attention to our tastes.

We have used Laithwaites for many years now, certainly for two decades. In recent years our Laithwaites advisor Daniel Earl has proven to be a star. He knows our likes and dislikes, is prompt to draw attention to what is available among those but doesn't hesitate to draw our attention to grape varieties, wine regions, vineyards and countries we've not experienced. We've learned to be adventurous but clearly do not hesitate to say if we are disappointed and immediately Daniel finds a way to solve any problem and compensate if necessary. He is truthfully matchless.

My 92 year old dad ordered a case of wine and wanted to return. Tried 10 times, but they will not send a mailing label. Reported situation to both BBB and FTC regarding false advertising

Unlike a lot of people in reviews I have never had a problem with getting a delivery on time. My main issue is with the wine club. They didn't send a email informing me of delivery until the day before. Making it almost impossible to cancel if its inconvenient that day or not wanted. If you say you want to delay a case by a month they still send the next case at usual time and not 3 months from the last one. Making sure they still sell you the same amount of wine in any year. I recently cancelled my regular delivery but an aggressive girl in customer service made this as difficult as possible. When I order a box of wine there is always pressure to order more. I have no problem with the quality of the wine but the pushy sales people have now put me right off. Waitrose from now on

I have been using Laithwaites for the last year and found their service, quality and value for money to be excellent. I was honestly shocked to see how poor their rating was on this site. To be clear, I am not sponsored by or affiliated by Laithwaites in any way, but felt it necessary to put the record straight. From my perspective, they have been first class in all departments and I will continue to get my wine from them as my first choice.

Ordered on 24 May. Got email stating they had run out. Emailed 4 June asking where my order was they replied 6 June saying it was ready to go. Today still no wine! Not even a track n trace so obviously it still hasn't left. Very very poor!

The positive thing about Laithwaites is their range of top quality wines. However, their customer service is awful. I have had a number of issues and as a result closed my account and I will not use them again. When there is an issue (one example is taking a payment out of my account and saying they don't have a record of it, and then no one responding to my e-mails or calling me back in trying to resolve it).

Customer service is trash. Should have read all the reviews. I cancelled my membership & deleted my card after I did the initial introductory offer. I didn't received any email notifications just $198.00 taken out of my account 3 months later. Their only response was that I signed the terms & conditions for the membership I signed up for it- Even though I had cancelled & deleted my information immediately after I paid for it.

Now I just have to "wait" for Fedex to deliver it so I can return it, but just received the run around & they "promise" my card information isn't stored. Such BS.