Laithwaites

I ordered a case of wine with a picnic table & glasses thinking this is a great deal. My purchase was dispatched 2 days later & I thought this is amazing service. But the wine never came. I waited & waited. Contacted them & got the official email we will answer you in 2 days.
Rang the courier company who said the carton arrived damaged so they did not deliver to me.
Contacted Laithwaites on chat line & was told we will investigate & dispatch a new case ASAP. Well after several emails & phone calls I am still waiting for a replacement.
Then they emailed and told me it would take them at least 2 weeks to replace! Really! They gave me all sorts of pathetic excuses which didn't wash with me. The main one was they are changing their system. This is not my concern. How bad is that. Customer service is really bad. Im still waiting for my wine & picnic table.
I have since been contacted again by customer service to ask me for my credit card details as they need to recharge me to send a replacement and they would credit my original purchase but that would take 7 - 10 days to show on my credit card! Really? But the recharge would be immediate. This is the process they use I was told because they are changing their system. How rude is that. Of course I did not give permission to recharge my credit card. I am not paying twice for something I have never received and feel likely to never receive. I am now waiting for a credit.
Im really wondering if I will receive that. I am really unhappy that what looked to me like a great purchase has turned out this way where Laithwaites are expecting me to put right the fact that the original purchase was damaged in transit. This is so wrong on so may counts I am extremely disappointed that they have put all onus of the damaged consignment on to me. I am the customer they should put it right not ask me to pay again.

My elderly mother, who recently passed, had an account with this wine club that she cancelled. In spite of cancelling and receiving written notice of that, this company continued to try to send her shipments and charge her credit card account. She refused the last shipment, telling FedEx to send it back. This is not what FedEx did, and now this company is trying to charge my deceased mother for this shipment. I have called their "customer service" department and when I should have heard, "So sorry for your loss, we'll clear this account." I got an inane amount of run around. BEWARE!

I've been a constant laithwaites customer for at least 18/20 years & never been disappointed with their wines, delivery or helpful friendly staff. Recently, having heard from a friend I had recommended to Laithwaites that she had read bad reviews about them led me to this page. I have to say that during my time with them I've trialled & compared other such wine clubs but have never found any of them to even equal laithwaites let alone better them. A. D. Of Rochester Me3 8

Had one box of wine which was OK but nothing special. They then took another payment without my consent and tried to deliver another box. I refused delivery and my bank reversed the charge.

Shocking service on two occasions payment not processed properly and delivery not received on the day requested that was paid for. Totally given up and account closed after being offered a free bottle of wine as a good will gesture from a £250 order. I've found a easier way of getting hold of wine you drive to Tesco, put wine in trolley, get home and pour a glass.

Laithwaites must have the worst customer services in the UK, I've been waiting weeks for my card to be refunded and its just not happening, 4 times I've called and promises have been made however still no refund is forthcoming. I asked to speak with a manager about the matter only to be informed none were available, but one would call me back. Well that's never happened, I was even promised a voucher for the trouble, still no voucher and still no refund, I just despair when I hear that there is an issue refunding my card, as when it comes to payment it is out of my a account instantaneously. I cant understand why someone can call you to sell additional cases of wine, but cant discuss refunds which is a marvelous sales tactic. I again sent them an email today about my complaint but in all honesty I don't hold out much hope of this getting resolved. One thing for sure I won't be buying or using this company in the future, I've been a loyal customer since 2019, and spent £3,078.39 and that to me is totally unacceptable to get the treatment I've received.

My wine was left on the front porch of my home and this is NOT a safe or secure location. In addition, my order contained very clear instructions that the wine was to be taken to the local postal outlet if no one was home. I immediately called the customer service line to make a formal complaint and was promised a call back to address my disappointment. No such call back was ever received. Although Australia Post was at fault, it was Laithwaites responsibility to protect my order. They did not do that, nor did they follow up on the inefficient delivery service.

I ordered a Mystery Case of red Wine on Sept 12th 2021. It's now October 22nd and after several calls to customer service over the last 3 weeks and speaking with a supervisor I still haven't received my order. No one can tell me where it is or why I haven't received it. Was told they would call me back after my last conversation with a supervisor on Tuesday Oct. 19th after speaking with them on Oct 18 giving them another chance and no call. I have been a member for over 8 years and have never been so disappointed with Laithwaites Wine Club. I cancelled my wine club and will never order from them again... will see how long it takes to receive my refund!

RSJ New York

I ordered wine under order#o*******072@ 24/9/24. After waiting 2 weeks I sent an email not to deliver the before following week because nobody is there in that week. I got no reply. So a sent an other mail, again no reply. I rang the customer phone and the answer was it is a public holiday. So I rang next day 2 times but I waited at least halve an hour and nobody answered the phone. So there is not a chance to get in touch with anyone. The box got delivered in the week I didn't want.
I never deal with clowns any more.

Ordered from previously, was able to get my intro offer and cancle. This 2nd time 2 wines must have been spoiled. Sent an email and was refunded right away. From my exp. Would recommend. Just cancel in the 30 day window if you don't want the high club prices auto shipped.

We canceled our wine club or so we thought… In the middle of June in Florida on the 91° day a case of wine showed up at our doorstep from this company. The wine was all hot and I had been on a truck for two days to get to our house. We contacted laithwaites and they assured us they would send us A prepaid shipping label from FedEx To return the case of wine. It took six contacts and phone calls and emails to get that label over two weeks later. Here it is September 16 and we still have not received a refund from them and we keep getting the runaround for almost the tune of $200 I am in dispute with the credit card and this company and I've made several other calls to them. Today they told me They issued a refund to me 17 days ago. According to the credit card there is no such refund. I told him I wanted to speak to billing and they said nobody can speak to billing billing will call me in three days. Of course the week is gone by and nobody has contacted me. So if you wanna get ripped off this is a great place to go.

Been a customer of Laithwaites for many years, have absolutely nothing bad to say about them, we love trying new wines and have yet to find any to send back! Even though they say you can send one back if you don't like it!

Delivery has always been spot on, as have the wines, it's only fair to give an honest review, we will continue to use them! Thank you.

I belonged to a Laithwaites Wine Club and wanted to check to see what the next shipment would cost me. When I went to my account the advertisement said, " Member's Only Price $149.98, Ships free. I assumed the member only referred to my membership in the wine club, so I went ahead with the order. When the wine arrived I was charged for shipping. When I complained to Laithwaites they said that was for a different membership. I was so angry, I cancelled my membership in the club and asked that I no longer receive their advertisements. The wine I received was all brands and only 1 recognizable vineyard. Be very careful of this club $189 for 12 non brand wines. You can do much better with Wine Insiders.

I used to be a member of laithwaites via BA wine club. Got an introductory offer courtesy of English Heritage - supposedly 50% off. Haven't tasted the reds yet, so may turn out ok, but astonished to find a Cimarosa (lidl own brand) amongst the whites! Not too bad, but buy it in Lidl for £4 or less - what are you playing at Laithwaites?

We have been using Laithwaites for a few years now and found them to be excellent. The deliveries come within 2 to 3 days of order, and its a great way to discover wines that you don't see in the supermarkets. We drink a fair bit of wine! And have not had a problem so far We tend to buy the special offers rather than the routine wine club so just push back the wine club deliveries without an issue.

Delivery service not as promised and after waiting in all day contacted customer service who were so disinterested that I wonder if they actually want customers or are they now too big to care.

I paid my discputed bill in full 2/21 out of frustrtion, yet Laithewaite continues to bill me and send collection threats. I continue to send emails with proof of payment to no avail. No one takes accountability.
My issues with the Laithewaite dates back to May 2020 when representatives issued me credit under their satisfaction guarantee policy. Six months later they started billing me for the credit they gave me. After too many failed attempts to resolve, I paid the $51. Yes $51! Absolutely not worth anywhere near the time and aggravation, I pursued out of principle, yet even after I threw in the towel and paid Laithewaite still can't get it's act together. Customers have no choice but to rely on what companys' representatives tell them. In the case of Laithewaite, each time I called I got a different story.
NEVER EVER AGAIN, life is too short and our time and patience too valuable.