La-dateReviews 20,025

Dear Faizal,

Thank you for posting a positive review! We appreciate your feedback.

As our website is an online-international communication platform, people from various countries are able to use our services. You can use the Search option at the top of the list of users, registered with us. By clicking on the “Filters” button, you can sort users by location and age to find people who match your specific preferences.

We wish you a pleasant time on our website!

Best regards,
La-Date Customer Support

Dear Gerry,

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind members like you make our job a pleasure.

We will be glad to assist you in case of any additional questions. Please contact us via [email protected] if any assistance is needed.

Kind Regards,
La-date Customer Support

Dear Jake,

Thanks very much for your comment!

However, we are saddened to hear such negative words. Anyway, please note that all the members receive the 20 free credits after the registration, after that the members should purchase the credits in order to communicate with each other. We are offering several credit packages for all tastes, that can satisfy your needs

Also, please note that we have a bonus system for our members. Just contact us and we will inform you about it.

I would like to emphasize that we have never scammed anyone and we do not tolerate such kind of actions between our members.

Moreover, we do not pay the validated members for communication with other members, and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile.

Also please note that all of our validated members are real and verified. Validated members' profiles are verified twice. Firstly, our Regional Partner gathers and verify personal background information, ID, and other documents of the member as well as upload verification video where the member gives his/her consent to use our Website. The second step of verification procedure is held by our Moderation Team after the Regional Partner creates a new member’s profile. In order to verify the member’s identity, we ask the following: A valid passport/national ID document; A verification video where the member, holding the ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will. If we have doubts about the authenticity of documents or the member's consent to be registered on our Website, we notify the Partner. Should the Partner fail to prove that there are no problems with that, we decline registration on the Website.

Please contact us via [email protected] email at any time 24/7 when it will be needed

Best regards,
La-date Customer Support

Dear Customer,

We appreciate you sharing your opinion regarding our service as it helps us do better!

Please be informed that we strive to provide every user with a reliable and secure space for online communication where violations are not tolerated. We always do our best to make sure that every member follows the terms of our platform, our Support Service works 24/7 and is always ready to carefully review any complaints in order to prevent any possibility of an unpleasant experience.

Unfortunately, your inquiry didn't provide us with sufficient information in order to help you and we are afraid we did not receive your feedback in full. We want you to be satisfied with the service we provide, please let us know what you find fake about our website and tell us if you need our assistance with something.

Please feel free to reach us via [email protected] at any time. We hope to hear from you soon.

Best regards,
La-Date Customer Support

Dear Debello,

I completely understand that chatting with someone online may raise doubts from time to time. You cannot check who is sitting behind the screen and that's what makes you feel so suspicious. Video confirmation is the main way to check whether the person is real. They have to confirm their identity by recording a video and showing their ID document on the camera.

When you make an acquaintance with new people through the Internet, there is always a risk that the person himself pretends to be the one, who you see in the pictures. Thereby, we take a number of preventive steps on our website to settle this question. We are proud of this, because not all communication platforms take such precautions.

We carefully consider all complaints received from members of our website. If such complaints allege the dishonesty of a member and breach of our terms, we investigate them. If we notice impersonation and deception, we block and blacklist the member. If representatives of the member appear to be guilty of some things or seem to be suspicious to us, so we apply sanctions to the representatives, which may bring about complete termination and blacklisting.

If you've found somebody not trustworthy enough, you are welcome to specify the ID of the member and explain what made you think the person is not the one she/he pretends to be. We will immediately review this case.

Feel free to contact our customer service department if you have any inquiries at all via [email protected]. We will be happy to help you!

Kind Regards,
La - Date Customer Support

Dear Member,

Thank you for the feedback.

All our new members receive an offer of 20 free credits to try out our services upon registration. I have just checked and can see that you've received and used yours. I hope you had a good first impression.

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits

I understand how you feel, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we count on your understanding. We are improving our platform to make it more convenient for you to communicate with the members as long as possible. We have big plans to develop our project and our team tries to come up with the best new features to help you avoid any difficulties in communication with your penfriends.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Please contact us via [email protected] if needed. We will be there for you!

With kindest regards,
La - Date Customer Support

Dear Clifford,

Thank you for the review!
We are pleased to learn that you enjoy using our website for communication.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

You may use the Search option available on the website in order to find members from the preferred location.

Please, do not hesitate to reach us in case you need any assistance via [email protected].
We are always here for you!

Best regards,
Support Team La-Date