Kraken Bitcoin Exchange

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Kraken Bitcoin Exchange

1.3

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Kraken Bitcoin Exchange Reviews Summary

Kraken Bitcoin Exchange has a rating of 1.3 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kraken Bitcoin Exchange most frequently mention and customer service. Kraken Bitcoin Exchange ranks 56th among Centralized Exchange sites.

service
50
value
44
quality
43

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GB
4 reviews
0 helpful votes
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Highly Efficient Team
February 1, 2025

Supreme Assets Recovery provided a seamless and effective service. Their team worked quickly, kept me in the loop, and achieved a fantastic result by recovering all my lost funds. I couldn't be happier!
Website:::::: su...pre...me as...set...s rec...ov ery.org
Whatsapp::::: +1 50.5 4...02...0714

Date of experience: January 23, 2025
Canada
2 reviews
1 helpful vote
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Stay awaaaay
January 19, 2025

Beware of investment scams! They often promise high returns with little risk, but can lead to significant financial loss. Always research thoroughly, avoid offers that seem too good to be true, and never share personal or financial information with unverified sources. Protect yourself and stay vigilant!

Date of experience: January 2, 2024
Costa Rica
1 review
1 helpful vote
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Kraken are crooks
October 29, 2024

This is totally insane and customer unfriendly behavior. Kraken are crooks, was not able to take my profit from their platform, they kept holding on to it and almost frustrated me for weeks, if not months until i got fed up with them and their games and fought them back. I contacted a friend i know deals in stocks and he recommended an agency called gvrdisputeresolverss.com and they handled the situation even after the crypto site kept ignoring me. With their help i got my funds restored and it's been the best feeling ever. Please let us all be careful out there

Date of experience: October 29, 2024
Canada
1 review
0 helpful votes
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Steal your money
September 7, 2024

When youbdeposit fund to your account. They transfer your money to their accounts. They close your account after recognising.

Date of experience: September 6, 2024
Kenya
4 reviews
6 helpful votes
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UNABLE TO WITHDRAW!
August 20, 2024

They make you think you have control of your funds but in reality they are the ones in charge. Your money is their only interest and they don't care about your withdrawal problems and bad experience you're facing... The customer support is the worst they can't fix a single problem, even though i got withdrawal help and recovered my loss the damage this company caused in my life was sad. I have decided to share more about my successful withdrawal procedure to assist anyone having troubles with this company.
My email is on my profile, message me if you are having issues withdrawing. You're not alone...

Date of experience: August 20, 2024
California
1 review
0 helpful votes
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I just wire transferred 9450USDT into my kraken account and it went through into my kraken, it's already popped up with pending, on hold. Then I went sleeping that night. When I woke up I just checked my kraken account, and they send me this mail like this, now I've been waiting for refunding my money into my bank account but it doesn't show up anything after a week

Date of experience: July 19, 2024
New York
1 review
1 helpful vote
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KRAKEN IS SCAM
July 16, 2024

I transferred money to my Kraken account only to find out it was closed. I kept on wondering if the transfer arrived and tried to log in but had No luck doing that. I did not receive any confirmation about my transfer being successful or about my account being closed! I sent over £1500 and I am very frustrated because I don't see a way to get my money back. I have messaged customer service severally but all to no avail, but I already see with the reviews here that I might get nothing. I had lost all hope till i came in contact with DSF and I've been able to recover 40% of my lost funds and helping me build my portfolio

Date of experience: July 16, 2024
Australia
1 review
0 helpful votes
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The worst feeling in the world is losing money that you have worked so hard to invest. There was a problem when I went to withdraw my earnings. I was furious when they demanded more after I had already paid for the withdrawal and requested for more. Someone told me about ((M_A_D_A_C_O_ V_ I. C O I am happy that my investment and profit have been restored thanks to the help of M_A_D_A_C_O_ V_ I. C_O

Date of experience: May 13, 2024
North Macedonia
1 review
0 helpful votes
Follow Cezary P.
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Inwestowałem za pomocą ich aplikacji na tradingstools, broker sam wskazywał że wszystko musi iść przez krakena. Okazało się, że zostałem oszukany i inwestowałem na fałszywej platformie z pomocą krakena! Wszystkie pieniądze szły przez nich. Nic nie udało mi się wypłacić z platformy, namawiali mnie tylko na następne przelewy mamiąc zyskami.
Moją sprawą już jest w prokuraturze i zajmują się nią prawniczki z kancelarii do której się zwróciłem. Zresztą mogę polecić kancelarie, bo uświadomili mnie o wielu rzeczach i wyjaśnili w jakiej sytuacji się znalazłem. To numer503 do122 nich208.

Date of experience: April 2, 2024
Latvia
1 review
3 helpful votes
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This guys are complete frauds. I have been asking them to refund my coin or money for over 2 weeks with over 20 emails, they keep saying "we are looking into it". PLEASE stay off Kraken altogether if you love yourself. Ayrlp. CO m seized control of the situation and tracked the transaction to my account.

Date of experience: March 12, 2024
North Carolina
1 review
1 helpful vote
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I have had the worst experience with Kraken getting verified. I went on their site because usability and ease. Well my experience to verified has been far from that! Their process has been nothing but ridiculous at this point. I understand preventing scams and preventing problems, but when you start creating problems for regular customers it is nuts. I feel like I have to do literally what feels like back flips and front flips, then side steps. Okay, let me explain. Send a picture for verification, no problem. This is happens, they did not like that one. Take another, then I have to be in the picture. They did not like that one, because I did not do it right. Okay, oh wait. Now I have to be in it when holding documents and a handwritten note with exact wording. That I am not a scammer. How many times do I have to send in a picture with whatever, nuts! Best part, I do not even know, if they will like that one. So who knows what is next! This is all to get verified to send transactions out of their site. Yet, there was no issue with my verification to open and deposit money.
If I cannot wait to get through it and get small investment out. Do not put your money there. Go elsewhere! Worse experience ever, this is going on almost a month now trying to get approved.

+1
Date of experience: March 3, 2024
Canada
1 review
2 helpful votes
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100k missing
February 23, 2024

I wire transferred 10k
Nine days later still not in my account
Countless telephone calls with promises of quick response but they never address the problem

Date of experience: February 22, 2024
France
1 review
0 helpful votes
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SCAM
December 21, 2023

Withdrawal fees are too much. BULL$#*!. For buy crypto or deposit fiat its not a problem but when you want withdrawal all is locked and when its unlocked you must paid 50€ of withdrawal fee. BULL$#*!

Date of experience: December 21, 2023
California
1 review
0 helpful votes
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BEWARE - I've been a customer of Kraken for almost 2 years. All of a sudden Kraken closed my account however, the email they sent ended up in spam so I was unaware of the closure. I made a bank deposit of almost 700 GBP however i was no longer able to log in. When i tried i was asked to contact support. I contacted them via email multiple times as well as over the phone but a week later i still have no response.

Just now I am reading 100s of reviews and feedback on Reddit warning people that Kraken is closing accounts left and right and stealing peoples funds.

Since they are located in the USA they do this mostly to accounts in Europe, The UK and other countries.

Sadly I fell a victim of Kraken and O doubt I'll ever see my £700 GBP again.

If you are with Kraken BEWARE your account can be closed at any time and you can say goodbye to your funds.

If you think of joining Kraken BEWARE and read the reviews and 1000s of stories of Reddit and other forums confirming the same scenario as mine.

Date of experience: November 6, 2023
Austria
1 review
0 helpful votes
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Since CONSOB never gave it permission, it has operated—and continues to operate—completely without financial authorization on the Austrian market. Word of mouth and specialized webinars are the two ways that customers and consumers communicate with each other. Many of us have been robbed by them, and we were unable to withdraw until we reported the incident to Worcl.to.

Date of experience: November 1, 2023
Arkansas
1 review
2 helpful votes
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Kraken is a scam
October 10, 2023

Kraken.com is a scam,they closed my account for security purposes they claim and then only refunded half of the money they owed me, Don't deal with them it is stressful and it messes with your happiness

Date of experience: October 10, 2023
Mexico
1 review
0 helpful votes
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I deposited 20,000 CHF from my bank to Kraken, bought Ethereum and I tried to send it to my cold wallet. Instantly they blocked my transaction and sent me an email letting me know that they will close my account, that this is non-negotiable and that I have 72 hours to withdraw money to my bank. I get it, you don't like competition, and you prefer to hold my money on your platfrom. So, I complied, I sold crypto, lost 1800 CHF doing that, tried to put in my bank details but they are not allowing me to add them so I cannot initiate the withdrawal and I am running out of time. In a few hours I will be locked out of my account and my money will be gone with them. DON'T TRUST THEM, DON'T WORK WITH THEM. THESE ARE PROFESSIONAL SCAMMERS THAT ARE AFTER PEOPLE'S MONEY, I HAVEN'T SLEPT IN 3 DAYS

Date of experience: October 5, 2023
France
1 review
0 helpful votes
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Deposits problems in Europe
September 12, 2023

I use Kraken since 2019, and this past few months I can tell that they have serious problems with bank transfers and deposits. They are not able to track your funds in Euros. Also can reject your deposits with no explanation given.
I highly advise against this platform. Not trustworthy. At least in Europe.

Date of experience: September 12, 2023
California
1 review
0 helpful votes
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I received emails from Kraken forcing me to withdraw my funds and close my account without providing any explanation, then they placed my withdraw on hold for manual review. Something is fishy about this company.
This is Operation "chokepoint 2.0" in action.

Date of experience: August 22, 2023
Florida
1 review
2 helpful votes
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Please don't invest as they are full of scam. Firstly, they can not allow to use any trading platform. We must have to download from them. They claim no fees if you have 3 or more open trades. I lost $20K to them, they will eat your money away working sneakily in the background. Very difficult technical support. I was only lucky to get back my funds with the intervention of Ww w.glowbancircuit. TecH

Date of experience: August 17, 2023