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Kohl's

2.2

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Kohl's Reviews Summary

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights attractive pricing strategies and a broad product selection, particularly in apparel. However, numerous negative aspects emerge, including frequent complaints about inconsistent pricing, poor customer service, and inadequate handling of returns and online orders. Customers express frustration with staff training, particularly regarding ADA compliance and return policies, which often lead to lengthy processes and dissatisfaction. The prevailing sentiment indicates a need for improved customer support and operational efficiency to enhance overall customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
142
value
119
shipping
100
returns
99
quality
112

We monitor reviews for authenticity

GB
2 reviews
6 helpful votes
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Best Experience
September 23, 2015

Best experience with them they are best comparatively to the others

Date of experience: September 23, 2015
Texas
20 reviews
16 helpful votes
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Great prices...
September 21, 2015

I get a lot of my clothes here, they even sometimes has $10 - $20 off coupons when you purchase things (limited time to use them). Most of theirs stores seems to be nice and clean and the clothes are actually on the racks. I would say they are like a mini Target with better prices but no groceries.

Date of experience: September 21, 2015
North Carolina
4 reviews
4 helpful votes
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My daughter and I love to go shopping in person and find all the amazing bargains but sometimes when I am home I find I need something and just don't want to go store to store to find it. Then I just go to Kohls.com and window shop from the privacy of my home. They have a plethora of items to choose from, have efficient check out procedures, and pick-up/returning items at the store are easy. Kohls.com is my go-to site for shopping!

Date of experience: September 16, 2015
Maryland
49 reviews
191 helpful votes
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Don't shop Kohl's one line
September 13, 2015

I have had two different awful experiences with Kohl's on line. They sent the wrong item or damaged items and it was difficult to get the issues resolved. So we will never shop with them again.

Date of experience: September 13, 2015
Colorado
10 reviews
12 helpful votes
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Good Quailty. Good Prices.
September 14, 2015

When you sign up for coupons, the deals you can get at Kohl's is excellent. Much better quality than Kmart, Walmart, or Target. Excellent return policy. Just wish they had more stylish clothes for voluptuous people like myself. Vera Wang is great, but my size seems to be out of stock. Which means many people love what they have and I need to get there sooner! ;) LOL

Date of experience: September 12, 2015
Florida
4 reviews
2 helpful votes
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Reliable
August 24, 2015

No fabulous bargains, not always what we are looking for, just average prices, but reliable quality and prompt delivery. We have been satisfied with everything we have ordered from Kohl's.

Date of experience: August 24, 2015
Texas
10 reviews
5 helpful votes
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Good deal for member
August 20, 2015

The sale run many times during year.
Point earning for extra saving.
But be careful with the price, some stuffs have higher price than other places.

Date of experience: August 19, 2015
Rhode Island
3 reviews
2 helpful votes
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Date of experience: August 18, 2015
GB
3 reviews
3 helpful votes
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Very pleased
August 18, 2015

Came quick and I am very pleased with the order well worth what I paid for it.

Date of experience: August 18, 2015
Louisiana
21 reviews
17 helpful votes
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When you 5'7, in shape/fit. Slender/s hard to find non kids clothes that fit. Kohls had been reliable

Date of experience: August 17, 2015
Texas
3 reviews
8 helpful votes
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Kohls has always been on time and always has a bunch of items on sale or clearance! I've never had to wait long for an order. With their new ship to store option, it makes shopping for items that are on sale and only available online awesome! I've used the service twice and have no complaints!

Date of experience: August 8, 2015
Florida
15 reviews
17 helpful votes
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If you are a Grandma and need a great place for kid's fashions, go no further than Kohl's.
I love buying for my granddaughter. I know if there is ever a problem, her mom can exchange without a hassle. Great selection and reasonable prices. When I get Kohl's cash, I give it to my daughter in law as well and she uses it as a treat.

Date of experience: August 4, 2015
Singapore
2 reviews
8 helpful votes
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Kohl's is the best site for online clothing. I bought many dresses, shoes etc from here and prices are also very economical.

Date of experience: August 4, 2015
Alabama
10 reviews
17 helpful votes
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I have ordered twice from Kohls simply because the local store management is so disrespectful and rude. I had a credit card with Kohls and spent on average of $650 a month. I stopped visiting the store on Bailey Cove in Huntsville, AL because on numerous occasions the manager treated me in a disrespectful manner, at one point he asked did you find what you were looking for today and I responded " I did not buy much today and he responded " well do not come back then". I cancelled my account with them immediately and decided to go where my business was appreciated. I did try to order online but found that most orders take about 10 days to receive. There are too many other options that treat Customers kindly.

Date of experience: July 31, 2015
California
18 reviews
23 helpful votes
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When I took off excess poundage and needed a new, less expensive wardrobe, I went to Kohl's repeatedly until I had achieved it. Kohl's lets you return items without a problem. So, if something didn't thrill me so much once I had it on, it was simple to return it. This is true of clothes, jewelry, appliances, The folks that work in our store are really nice. Personable. The merchandise is not super high-end, it is middle road. And, there is nothing wrong with that for most of us regular people. TIP: look at Kohl's online, too. My bathroom was recently redone and I wanted a great shower curtain with liner. There were 7 to choose from in the store. There were 751 online. Not a typo! I ordered 3. Free shipping (store credit card customer). I kept the first one I ordered and returned the other 2 to my store for credit. Can't beat it! Free shipping online. Return those unwanted items to your neighborhood stored. Easy-breezy!

Date of experience: July 27, 2015
California
7 reviews
24 helpful votes
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I ordered from Kohl's online for the first time yesterday. I inadvertently put the incorrect ZIP Code for my shipping address. I called customer service within 30 seconds of placing the order. Someone answered however he told me that I needed to speak with someone else. He transferred me to another department and I wound up waiting on hold for over one hour. By the time someone finally got on the line I was told that they were unable to make any changes to an order after 30 minutes. Since then I have spent the last two days emailing Kohl's speaking with reps as well as attempting to get them to correct the shipping ZIP Code with Ontrack their shipping carrier. Their standard answer is we cannot modify any orders after 30 minutes. My response to that is I cannot be the first person to inadvertently put information on an order and I cannot believe that there can be absolutely no modifications including to an address beyond 30 minutes. Also if that is their policy then then they should make sure that they answer all calls with in a 30 minute time frame. I am beyond frustrated! I will never order from Kohls.com again. And I am certain that I cannot be the first person to experience this. Supervisor was rude and of no help AT ALL! BUYERS BEWARE BECAUSE I AM CERTAIN THAT HAD THE BILLING ADDRESS BEEN INCORRECTLY INPUT AND THE CHARGE HAD NOT GONE THROUGH THEY WOULD HAVE BEEN ABLE TO MODIFY THE ADDRESS!

Date of experience: July 26, 2015
Colorado
5 reviews
2 helpful votes
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Dresses
July 25, 2015

They have the most beautiful dress there! I can't find them anywhere else that cheep! Love Kohl's!

Date of experience: July 24, 2015
Arkansas
9 reviews
10 helpful votes
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I like shopping at Kohl's, esp. When they have their $10 kohl's cash. STaff associate are pleasant and the store is clean.

Date of experience: July 21, 2015
Philippines
20 reviews
3 helpful votes
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Even here in the Philippines you find it... the best!

Date of experience: July 20, 2015
New Jersey
1 review
1 helpful vote
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Fraud
July 20, 2015

Tried to buy a pair of shoes. Electronic price tag showed one price. Went to check out, shoes came up $25 more than tag on shoes. Clerk said it was my fault I missed the sale. Did not matter what electronic price tag said. Done

Date of experience: July 20, 2015