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The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights attractive pricing strategies and a broad product selection, particularly in apparel. However, numerous negative aspects emerge, including frequent complaints about inconsistent pricing, poor customer service, and inadequate handling of returns and online orders. Customers express frustration with staff training, particularly regarding ADA compliance and return policies, which often lead to lengthy processes and dissatisfaction. The prevailing sentiment indicates a need for improved customer support and operational efficiency to enhance overall customer satisfaction and loyalty.
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Best experience with them they are best comparatively to the others
I get a lot of my clothes here, they even sometimes has $10 - $20 off coupons when you purchase things (limited time to use them). Most of theirs stores seems to be nice and clean and the clothes are actually on the racks. I would say they are like a mini Target with better prices but no groceries.
My daughter and I love to go shopping in person and find all the amazing bargains but sometimes when I am home I find I need something and just don't want to go store to store to find it. Then I just go to Kohls.com and window shop from the privacy of my home. They have a plethora of items to choose from, have efficient check out procedures, and pick-up/returning items at the store are easy. Kohls.com is my go-to site for shopping!
I have had two different awful experiences with Kohl's on line. They sent the wrong item or damaged items and it was difficult to get the issues resolved. So we will never shop with them again.
When you sign up for coupons, the deals you can get at Kohl's is excellent. Much better quality than Kmart, Walmart, or Target. Excellent return policy. Just wish they had more stylish clothes for voluptuous people like myself. Vera Wang is great, but my size seems to be out of stock. Which means many people love what they have and I need to get there sooner! ;) LOL
No fabulous bargains, not always what we are looking for, just average prices, but reliable quality and prompt delivery. We have been satisfied with everything we have ordered from Kohl's.
The sale run many times during year.
Point earning for extra saving.
But be careful with the price, some stuffs have higher price than other places.
My Review on free gift card websites:
I've been on a lot of websites that has ways to make extra cash... I've noticed that there's a lot of different ways that you could get a free gift cards PayPal Cash Ect. But one website that I do love is InstaGC. I've made so much money off of them so if I and love and things to do and the website is easier then most. I love it because if I'm on my way to Walmart I can cash out and boom there is my money right there on my phone instantly. I just had to let everybody know because I have been through a lot of different sites/apps. To find the real paying ones. I have read soon many reviews Ect. Just to find the ones that pay the easiest and the fastest. I started doing that about eight months ago right before Christmas time to make a little extra cash for some gift money for family members And my children. Let me tell you I'm addicted now lol. I'll let you know that I really does work you just have to pick and choose which ones are the best ones and ends the instaGC is definitely one of the best. I go on the instaGC as well as swag bucks if you want my referral actually for an extra bonus when you sign up or even if you have any questions or need some pointers my link is
http://www.instagc.com/*******. I've made 400$ so far on just this one website. Another one that I love is Swag bucks my ref for that one is and you get a bonus to sign up as well...
www.swagbucks.com/refer/Jstackbundlez
Like I said I would be happy to give anybody tips Ect. So any questions don't hesitate. I just think it's so exciting lol :)
Came quick and I am very pleased with the order well worth what I paid for it.
When you 5'7, in shape/fit. Slender/s hard to find non kids clothes that fit. Kohls had been reliable
Kohls has always been on time and always has a bunch of items on sale or clearance! I've never had to wait long for an order. With their new ship to store option, it makes shopping for items that are on sale and only available online awesome! I've used the service twice and have no complaints!
If you are a Grandma and need a great place for kid's fashions, go no further than Kohl's.
I love buying for my granddaughter. I know if there is ever a problem, her mom can exchange without a hassle. Great selection and reasonable prices. When I get Kohl's cash, I give it to my daughter in law as well and she uses it as a treat.
Kohl's is the best site for online clothing. I bought many dresses, shoes etc from here and prices are also very economical.
I have ordered twice from Kohls simply because the local store management is so disrespectful and rude. I had a credit card with Kohls and spent on average of $650 a month. I stopped visiting the store on Bailey Cove in Huntsville, AL because on numerous occasions the manager treated me in a disrespectful manner, at one point he asked did you find what you were looking for today and I responded " I did not buy much today and he responded " well do not come back then". I cancelled my account with them immediately and decided to go where my business was appreciated. I did try to order online but found that most orders take about 10 days to receive. There are too many other options that treat Customers kindly.
When I took off excess poundage and needed a new, less expensive wardrobe, I went to Kohl's repeatedly until I had achieved it. Kohl's lets you return items without a problem. So, if something didn't thrill me so much once I had it on, it was simple to return it. This is true of clothes, jewelry, appliances, The folks that work in our store are really nice. Personable. The merchandise is not super high-end, it is middle road. And, there is nothing wrong with that for most of us regular people. TIP: look at Kohl's online, too. My bathroom was recently redone and I wanted a great shower curtain with liner. There were 7 to choose from in the store. There were 751 online. Not a typo! I ordered 3. Free shipping (store credit card customer). I kept the first one I ordered and returned the other 2 to my store for credit. Can't beat it! Free shipping online. Return those unwanted items to your neighborhood stored. Easy-breezy!
I ordered from Kohl's online for the first time yesterday. I inadvertently put the incorrect ZIP Code for my shipping address. I called customer service within 30 seconds of placing the order. Someone answered however he told me that I needed to speak with someone else. He transferred me to another department and I wound up waiting on hold for over one hour. By the time someone finally got on the line I was told that they were unable to make any changes to an order after 30 minutes. Since then I have spent the last two days emailing Kohl's speaking with reps as well as attempting to get them to correct the shipping ZIP Code with Ontrack their shipping carrier. Their standard answer is we cannot modify any orders after 30 minutes. My response to that is I cannot be the first person to inadvertently put information on an order and I cannot believe that there can be absolutely no modifications including to an address beyond 30 minutes. Also if that is their policy then then they should make sure that they answer all calls with in a 30 minute time frame. I am beyond frustrated! I will never order from Kohls.com again. And I am certain that I cannot be the first person to experience this. Supervisor was rude and of no help AT ALL! BUYERS BEWARE BECAUSE I AM CERTAIN THAT HAD THE BILLING ADDRESS BEEN INCORRECTLY INPUT AND THE CHARGE HAD NOT GONE THROUGH THEY WOULD HAVE BEEN ABLE TO MODIFY THE ADDRESS!
I like shopping at Kohl's, esp. When they have their $10 kohl's cash. STaff associate are pleasant and the store is clean.
Even here in the Philippines you find it... the best!
Tried to buy a pair of shoes. Electronic price tag showed one price. Went to check out, shoes came up $25 more than tag on shoes. Clerk said it was my fault I missed the sale. Did not matter what electronic price tag said. Done
Answer: Don't know about Canada, but NO THEY ARE NOT RELIABLE! They can't even figure out to send a glass picture frame in a box instead of a plastic bag. TWICE! And forget about a refund. Shop elsewhere, anywhere else.
Answer: Yes. See the back of your receipt.It says you can return items anytime for any reason.
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