Kohl's

Seems every time I attempt to order on line I get so frustrated that bail out. I have the support for browser info, and it appears there should not be a problem because I am using IE11. Just completed an order for 2 items, should not have more than a few minutes. After an hour, continually making me login throughout the order. I finally submitted the order. VERY SLOW for everything to load, and when I added my wallet to the order, it made me login once again. When I got back to the shopping cart the "wallet" dollars were not there! Had to add them in again and I hit submit order. This is not the first time I've had these problems. It won't take much more grief and I will be done with them as well. Glad I saw these reviews. When I make payments I'll be sure to make sure they go through. So you know there is nothing wrong with my computer or any other website I go on. I do not use my phone or tablet, only my desktop with a solid state hard drive, normally fast as can be.

Do not use Kohl's they cheat big time, I keep on telling customer service people that my auto payment not working and still i was paying my balance on time since last 2 years, still because of them i lost 58 points from my credit score when auto payment did not deduct $10 balance in my account. I am done with Kohl's, guys please be aware. I have been never late in any payment till now on any of my accounts, because of these guys, i had to looes 58 points from my credit score

Purchased a number of items for Christmas presents and entered the incorrect mail to address. As soon as I found out that I had made this mistake I called Kohls and spoke to a rep. They advised that they would correct the problem and to call them again the next day. Called Kohls the following day only to be advised that a second package had been mailed to the incorrect address. Rep stated she was sorry and asked me to contact the shippers to advise them about the incorrect address. I called both UPS and OnTrac and was advised that only the shipper can make changes to the ship to address. Called Kohl again, I was advised that a third package of the four was mailed to the incorrect address. Again Kohl stated that they would resolve the issue. No response from Kohls other than an email advising that I can place another order with them and get 20% of and free shipping. Called Kohls again to be advised the fourth package was also mailed to the incorrect address. They advised me to drive 300 miles to see if I can pick up the packages from the incorrect address. I again advised them that I had contacted them days ago before the 2nd, 3rd and 4th packages had been shipped and they never corrected the problem. Kohls again advised that they will reroute the packages once they are returned to the shipper. Again I received a general email offering 20% off on my next order. Called Kohls again regarding status since no packages were received to date and they stated that the packages were resent to me again TO THE INCORRECT ADDRESS! I asked to have a supervisor call, but never received a response, no refund or any of the merchandise. Will never purchase again from this company!

When the lady in front of me has a 30% and I have a 15% and I spend thousands of dollars at Kohl's it is the most unfair thing ever. I do like Kohl's merchandise it is way way overpriced but if I have a 30% I feel like I'm getting a deal anything lower than that I feel like I'm definitely getting ripped off. You need to do away with these coupons and just have a sale with 30% coupon it's just not fair especially to those who spend a lot a lot of money on their credit card at Kohl's!

Someone bought me a gift pair of jeans. Really disliked them so I headed back to Kohls with gift receipt. Kohls had a different special the time I went back. Kohls had no pricing identified on the jeans. They have electronic displays with buy one get one one half off with no price tags on anything. When I went to purachase I was surprised I had to pay another 30 dollars above the exchange amount. I complained about the lack of clear pricing anywhere in the Jean section. Got typical minimal wage store attendant responses. Another electronic advancement designed to shaft the customer. Keep telling folks to not buy me clothing for gifts for all of these reasons. Also will not be buying at Kohls again. No clear pricing is an as automatic walk away for me but I was locked in with a gift receipt.

Ordered a few things online from here. A few things I knew I wanted but the store didn't have so I just ordered online and it was easy and shipped pretty quick. A few things I wasn't sure about but ordered anyway and when I got it didn't want it. I just had to take it back to the store and they took it back no questions or hassle. So I would order more stuff online knowing if it didn't fit or look good in my house I wasn't stuck with it or didn't have to pay to ship back or face a nasty sales clerk interrogating me like some other stores. Only thing that was a pain was trying to use a store coupon code online - had to return and rebuy at the store to get the discount to apply but had to buy online because the store didn't stock it - and wasted a lot of time on line to return because they have a special return counter you have to got to - its not just at the regular sales counter. But most of what I get I keep and it beats having to deal with USPS or UPS to try and return something and then pay for it and hope it arrives safely. Plus then I just buy more stuff when I'm there and the people at the return counter give you ideas because they see the stuff that comes back alot and the stuff that never gets returned so you know what doesn't break fast talking to them.

I set up my wedding registration with Kolhs. One of my wedding guest contacted me over 2 weeks after the wedding and said she still haven't received the 3 items she ordered for us back in April already (our wedding was mid-May) so she had contacted customer service at the number *******705 to ask them about it. She was told I need to call in and talk to them about it since I was the one with the registry, so I did. A guy by the name of Kris spoke with me and told me that my guest needs to contact them about it since she is the one that ordered, so I proceeded to tell him what she was told to tell me. He put me on hold and transferred me to a lady, I wish I could remember her name. I told her what's going on and she got rather rude and short with me and told me that doesn't make sense because that's not how it works and tried to turn the tables on me and make me feel like I was the one doing something wrong when I was merely reporting to her what I was told by my guest, and what my guest was originally told by someone else at the same location! This is not the first time I have received poor customer service from Kolhs and I am sick and tired of it! At the end the lady I spoke with told me my guest was given wrong information and to have her call the number *******705. So now I'm waiting to see what story they'll be telling my guest when she calls back! Whether it's negative or positive I'll be sure to note it on here!

Kohls should be ashamed! Dont use their credit cards!

Kohls likes to repeat repeat We appreciate the opportunity to assist you. Really? I dont think so!

In my opinion Kohls will destroy your credit and rip you off with an astronomical fee.

In three months after Kohls sending the bill to the wrong address, Kohls forced my credit rating to drop MORE than 120 POINTS and gouged me with a fee of over 330%. THREE HUNDRED THIRTY PERCENT? Can you believe that? In just three months. Kohls says its all legal. Do you really want to do business with a company like that?

Kohls says that they appreciate the opportunity to assist you. I would like very much for this bully of a company to repair my credit and refund my over payment for using a Kohls credit card and for being a customer.

Kohls has just asked me for a PM and incident number from their brutal treatment of one of their customers. I have no idea what they are asking me for. I would like to point out again that my bill with Kohls is paid in full.
Kohls never gave me the courtesy of offering me any assistance or any PM or I# when kohls sent bills to a wrong address. Kohls it should have been obvious that a contact was needed in your company, but you offered none.

Kohls customers you have been warned!

I have a 17 year old daughter who is suffering from severe depression for over one year. Recently, she decided to go to Kohls and attempted to steal 3 pieces of ear rings worth around $27 (with coupon). I am not justifying my daughter's actions. However, this is insensitive and too harsh.
This is the first time she ever done something like this and we do not know what caused her to do this. Anyway, Kohls sent her to jail and they did not even contact us. Their policy is to prosecute anyone who tried to steal $20. They lost me as a customer.

I've been a loyal Kohl's customer since they sold groceries in the Milwaukee area! That is now over. I will never step foot in a Kohl's again nor shop them online., as they have informed me that they don't want me anymore!

Recently I bought a whole bunch of stuff at Kohl's online and sent them to different recipients as gifts. The last one was an especially large order, which they cancelled and sent me an email with no explanation but a telephone number to call. I did. I got customer service. After some lengthy verifications of who I am, what credit card I used and where the gift was going, they told me they would not reinstate the order. When asked why, they said it looked like I was a reseller, and they did not sell to resellers. When I explained the real situation, it did not influence their decision a bit, and I had to re-buy everything at Overstock (a company that appreciates my business!)

They should get a clue. There are plenty of other online stores happy to take my money! But the real issue is, they accepted the sale, then reneged. Isn't there a law against this? Was a contract not formed? Did they not default?

Customer service is a joke. Each rep tells you something different. Shipments are sent to the wrong address repeatedly. Returns are practically impossible. You're told to ship things back via UPS w/o a return label and when UPS refuses to pick it up, attempts to return at the physical store is impossible because the wrong SKU # was entered. They had the nerve to ask me if I wanted a credit for a much less amount that i purchased the merchandise and finally after about 45 minutes they were able to refund me my money. Kohls was apologetic and embarrassed by Kohls.com.