Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Kmart

Kmart

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Kmart?
grey stargrey stargrey stargrey stargrey star

Kmart Reviews Summary

Kmart has a rating of 3.3 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices and many times. Kmart ranks 3rd among Department Store sites.

service
22
value
20
shipping
16
returns
17
quality
17

We monitor reviews for authenticity

Ohio
9 reviews
4 helpful votes
Follow Patricia R.
Unfollow Patricia R.
Share Review
Report Review

They get a bad rap
February 2, 2017

They are not the Kmart they used to be, but they serve a niche in our community for lower income folks. I think their prices are good for most of their items. Selection not so good, but depends on how picky you are. Good value and variety.

Date of experience: February 1, 2017
Tennessee
38 reviews
75 helpful votes
Follow Roselea L.
Unfollow Roselea L.
Share Review
Report Review

Over-priced
January 31, 2017

I used to love Kmart, but I can honestly see why they are losing ground. Their prices are no longer competitive with other stores and their shelves are often empty or bare of advertised items. Really has declined in the past 10 years.

Date of experience: January 30, 2017
Missouri
4 reviews
0 helpful votes
Follow Heather V.
Unfollow Heather V.
Share Review
Report Review

I loved Kmart
January 27, 2017

The town just north of us like I have said before is a college town and then they got a super Walmart in there so that took care of that store so now I drive to a town south of us and shop at Kmart

Date of experience: January 27, 2017
Utah
8 reviews
19 helpful votes
Follow sheryl c.
Unfollow sheryl c.
Share Review
Report Review

Kmart was one of my favorites for online shop with instore pickups.

They were a national staple for so long - not quite as long as Sears (which looks like it going to be joining the closed status).

Date of experience: January 26, 2017
Kentucky
13 reviews
13 helpful votes
Follow Pam R.
Unfollow Pam R.
Share Review
Report Review

TERRIBLE SERVICE
January 23, 2017

I had ordered an item from Kmart online and charged it to my Sears card. I returned it and tried to track it, but it had stopped tracking at a certain point. When I called Kmart, they couldn't find it either and made excuses, etc. Eventually, I had to investigate the problem by calling U. P.S. Over and over until finally, I got the number to their warehouse in Georgia! The warehouse manager told me they had the package and would credit me immediately! No more shopping at Kmart.com!

Date of experience: January 23, 2017
Ohio
7 reviews
1 helpful vote
Follow Jayne I.
Unfollow Jayne I.
Share Review
Report Review

Love K-mart
January 12, 2017

Love shopping K-mart specially when you get the surprise points! Christmas shopping is always great shopping at K-mart!

Date of experience: January 11, 2017
Germany
37 reviews
196 helpful votes
Follow Aniece F.
Unfollow Aniece F.
Share Review
Report Review

Couldn't ship
January 2, 2017

Alright, SO I live in Europe right now and wanted to buy a crib from Kmart. I was told that they shipped here. I bought a crib, crib mattress and a protector. Everything went through and I was able to check out. About 2 days later I received an email stating the crib mattress and crib protector had shipped. Then about 4 days after that I hadn't received any word about the crib so I chatted with someone online about it. I was told that the crib was out of stock and I would be refunded my money. 10 days after that conversation I ordered a different crib.

This time I couldn't check out so I called again and they said they could place my order for me and to just give them the address. This caused for a conversation of where I'm located and the extra shipping fees but the person I talked to said I couldn't get it sent over because they would not send it to APO (military) and needed the physical address of the post office.

Long story short, I had to call the post office and talk to Kmart again about 3 different times just for them to explain they cannot send a crib to me. The crib mattress and protector arrived just fine and I love them but I would not order from them again while I'm in Europe.

Date of experience: January 2, 2017
Delaware
11 reviews
54 helpful votes
Follow Gloria T.
Unfollow Gloria T.
Share Review
Report Review

Favorite
December 29, 2016

I go wherever there is a Kmart. Can always find something to get at Kmart. Great prices and lots of sales. Never had a problem with Kmart and really miss the one we had in Dover Delaware.

Date of experience: December 28, 2016
Australia
3 reviews
10 helpful votes
Follow Emily T.
Unfollow Emily T.
Share Review
Report Review

THIS IS THE SH*T
December 23, 2016

Yo, kmart is the $#*!ing $#*! man.
Everything I own is from Kmart, my clothes, my makeup, erything. I be hitting kmart up at 10pm because I'm sad, and when I leave I'm like a my little pony or colourful & happy.

But if you want good stuff, for a low price. Then Kmart is the place to go.

Date of experience: December 23, 2016
Pennsylvania
8 reviews
21 helpful votes
Follow William B.
Unfollow William B.
Share Review
Report Review

Overpriced
December 22, 2016

I remember when they used to have reasonable prices. Now it's a wannabe Walmart with high prices. I have one near where I live and I hate even walking in there. The employees are rude, ignorant and make you stand in line a long time while they're B.S.ing with each other. One cashier sent me to another register to cash out only there was nobody there to wait on me. I waited a few minutes then walked out.

Date of experience: December 21, 2016
Australia
7 reviews
0 helpful votes
Follow Tianna H.
Unfollow Tianna H.
Share Review
Report Review

Kmart review
January 18, 2021

Great product and great prices. But I don't like the swimwear from this store they wear and tear very easily, I also find that you can usually get better quality clothing from other brands such as Valleygirl, Supre and Cotton On Body for the same price, sometimes even better.

Date of experience: December 20, 2016
California
1 review
2 helpful votes
Follow Polly E.
Unfollow Polly E.
Share Review
Report Review

You can usually shop with some elbow room with low prices. Baby, clothes, jewelry, cool finds. I only buy from Kmart in store. I wish returns were easier and people smiled more. Don't shop here unduly often but I do like what I find there. Make sure the register doesn't overcharge your reciept, and check it if not before, right after. We have been overcharged.

Date of experience: December 20, 2016
Florida
5 reviews
1 helpful vote
Follow Tahi N.
Unfollow Tahi N.
Share Review
Report Review

Excellent
December 19, 2016

Unfortunately, the Kmart in my area shut down. However, until the end they had high quality goods for great prices. Bought a sand-which maker practically years ago and still works now. Most their clothes were a cheap fabric, but were fairly paired with cheap prices- most unlike many other stores (Target & Macy's clothes aged just as quickly, but were double and triple the price).

Date of experience: December 19, 2016
Maryland
10 reviews
2 helpful votes
Follow Brennan W.
Unfollow Brennan W.
Share Review
Report Review

Good online shopping
December 18, 2016

Order arrived quickly and as advertised. Got a led TV for good price

Date of experience: December 17, 2016
Minnesota
5 reviews
1 helpful vote
Follow Linda P.
Unfollow Linda P.
Share Review
Report Review

Wish we had more stores
December 17, 2016

Always clean, well-organized and the staff are very helpful. They carry great brands at affordable prices. I'm upset they just closed one of two in our town.

Date of experience: December 16, 2016
Virginia
5 reviews
7 helpful votes
Follow William H.
Unfollow William H.
Share Review
Report Review

Awesome!
December 15, 2016

Found everything I needed. Not nearly as crowed as the other Dept stores. Very friendly employees

Date of experience: December 15, 2016
Michigan
5 reviews
0 helpful votes
Follow Sandra M.
Unfollow Sandra M.
Share Review
Report Review

Great Deals
December 15, 2016

Easy online ordering. Good prices and deals. Arrives on time.

Date of experience: December 15, 2016
Utah
5 reviews
0 helpful votes
Follow Claude D.
Unfollow Claude D.
Share Review
Report Review

Average says it all
December 15, 2016

Aisles are too narrow... merchandise not arranged very well... the store is just an average store. Cannot compete with Amazon or Walmart. If they weren't the only local warehouse store I wouldn't even shop there.

Date of experience: December 14, 2016
California
3 reviews
0 helpful votes
Follow jason b.
Unfollow jason b.
Share Review
Report Review

Stupid
December 12, 2016

I never go here. I dont know why go here over walmart, what is the point?

Date of experience: December 11, 2016
Australia
3 reviews
4 helpful votes
Follow annonymous a.
Unfollow annonymous a.
Share Review
Report Review

Ok
December 9, 2016

Kmart has some stylish items but not the best quality.

Date of experience: December 8, 2016