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KizoaReviews 990

3.5

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Kizoa Reviews Summary

Kizoa has a rating of 3.5 stars from 990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kizoa most frequently mention customer service, slide show and good work. Kizoa ranks 1st among Photo Sharing sites.

service
61
value
66
shipping
18
returns
11
quality
62

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Michigan
1 review
4 helpful votes
Follow Ted T.
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Can't upload mp3
November 29, 2019

I was able to open theKizoa. App site and all of my material was there, but testing it, I could not upload my music. Said to "try later" What?

Date of experience: November 27, 2019
Germany
1 review
6 helpful votes
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I used kizoa it and it work but I cant upload any MUSIC. :( Is there any site other site where I can make a video? Help please!

Date of experience: November 27, 2019
GB
1 review
1 helpful vote
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Log on using your password and you'll find your material has been saved.

Very poor comms from Kizoa. I'll be considering an alternative.

Date of experience: November 27, 2019
Canada
2 reviews
3 helpful votes
Follow Lynn P.
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Love Kizoa
November 27, 2019

This is the first time I'm unable to access kizoa after several years of using it. I see it's an ongoing issue. Sure hope it comes back. I can't even access the site so not even the option of chosing or changing the language.

Date of experience: November 26, 2019
Armine A. — Kizoa Rep
over a year old

Dear Lynn, we experienced a major outage last week. In order to log into your account please type www.kizoa.app to open the website. I am very sorry for the inconvenience.

New York
1 review
2 helpful votes
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They are not honest
November 26, 2019

I open an account stored my photos in it. And I tried to go in my account and comes up a message that I cant go in my account. And there is no way where I can get in touch with them and I lost all
My photos

Date of experience: November 25, 2019
Armine A. — Kizoa Rep
over a year old

We experienced a major outage last week. Your photos are safely on your account. In order to log into your account please type www.kizoa.app to open the website. We're so sorry about the inconvenience but we will not let you down!

Ireland
1 review
4 helpful votes
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Kizoa a Disgrace
November 25, 2019

Do not waste your money on this rubbish. They don't care about updating their customers when a problem with the site occurs, and there are way too many. Stay away from Life Membership.

Date of experience: November 25, 2019
Armine A. — Kizoa Rep
over a year old

Indeed, we experienced a major outage last week. We've been running some ads on Google advising people to now go to kizoa. App since Saturday but you may not have seen them. We're so sorry about the inconvenience caused.

Singapore
1 review
0 helpful votes
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User friendly video creating softaware
November 25, 2019

I used kizoa to create a few personal and work-related videos. I found the software user friendly and easy to use

Date of experience: November 25, 2019
Armine A. — Kizoa Rep
over a year old

Thank you for sharing your experience with us!
Stay tuned for the latest upgrades.

GB
1 review
3 helpful votes
Follow Ruth G.
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I paid for lifetime membership of it's facilities and I love it and use it on my online project almost daily.
Now a complete blank for days and that is unusual. No real information coming out of the company and no reply to emails.
I really do need to know. PLEASE KIZOA. Come back or tell people you are over.
We have been fair in paying and using, please be fair in updating!

Date of experience: November 23, 2019
Yanai G. — Kizoa Rep
over a year old

Thank you Ruth for your encouragements. Indeed, we experienced a major outage last week. We've been running some ads on Google advising people to now go to kizoa. App since Saturday but you may not have seen them. We're so sorry about the inconvenience but we will not let you down!

New York
1 review
10 helpful votes
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I am also in the same spot as you guys. Looking for the site to up for the last 48 hours and already talked to that lady for multiple times and she is promising that it will be back within hours but not yet. I am also frustrated about the situation, all my work is there and i have an important presentation this Saturday. I already told the lady that if the website is not coming back soon they will be in trouble. Hope it will come back soon...

I liked the program a lot in the past... but what to do now...

Date of experience: November 21, 2019
Armine A. — Kizoa Rep
over a year old

Dear Jose, I am very sorry for what happened. We've been running some ads on Google advising people to now go to kizoa. App since Saturday but you may not have seen them. Again, I am very sorry for the inconvenience.

Oregon
1 review
10 helpful votes
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JUST POOF GONE!
November 21, 2019

My Girl Scout Troop bought a membership for this website to be able to work on movie maker badges. We created a slideshow with it in June. Was easy to use and worked great. I go to log in and it is simply GONE. I can no longer access our slideshow we put hours into making. Nor the pictures we uploaded. This company stole from us. Hard earned cookie money is GONE. Incredibly frustrated. Their Facebook and Twitter accounts are also POOF GONE!

Date of experience: November 21, 2019
Armine A. — Kizoa Rep
over a year old

We experienced a major outage last week. We've been running some ads on Google advising people to now go to kizoa. App since Saturday but you may not have seen them. We're so sorry about the inconvenience caused.

Germany
1 review
3 helpful votes
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I have been using Kizoa for many many years and have made the best slideshows Ever. Fast, user friendly. The latest on is one for my sons 40th birthday. 30 hours plus. If I lose this slideshow,
I am literally SCREWED. I can not recreate it. All my pictures are loaded to this. I am so upset RIGHT now that I cant EVEN think. PLEASE KIZOA, CAN YOU HEAR
US? DONT DO THIS TO US. MY ENTIRE PARTY WT THE END OF DECEMBER IS DEPENDING ON IT!

Date of experience: November 21, 2019
Armine A. — Kizoa Rep
over a year old

Thank you Lizette for your encouragements. Indeed, we experienced a major outage last week. We've been running some ads on Google advising people to now go to kizoa. App since Saturday but you may not have seen them. We're so sorry about the inconvenience but we will not let you down!

Delaware
1 review
3 helpful votes
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The film cutting option has not worked for three weeks. I have called many times (8 or 9 now) and have yet to get a representative. I have gotten an email telling me it is a bug and that they are working on it. I'm even more nervous today because the whole website is down. Hoping I haven't lost all my footage.

Until the past few weeks I was really happy with Kizoa. I am hoping it works again so I can restore the stars I would have given it a few weeks ago.

Update: It has been about 5 months now with no change, except that I am no longer to send emails for some reason. I'm about to go on every rating site Kizoa is attached to and in every language to warn people to stay away if this continues.

Date of experience: November 20, 2019
Armine A. — Kizoa Rep
over a year old

Dear Ryan, we experienced a major outage for some weeks.We've been running some ads on Google advising people to now go to kizoa. App since Saturday but you may not have seen them. We're so sorry about the inconvenience but we will not let you down!

New York
1 review
5 helpful votes
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Since 6:30am EST this morning I (and many others who are voicing their frustrations on other sites like Twitter) have not been able to access www.kizoa.com whenenever I try I get this message: "www.kizoa.com's server DNS address could not be found.
I have paid to be a premium lifetime member and at 9am EST this morning I called the company's Customer Care Line for Premium Members and briefly spoke with a woman who informed me they were have some issues, but they would be resolved and the site would be back up in an hour - that was 9.5 hours ago! I have tried contacted the company no one is there, nor do they have any recorded messages to inform customers of what is going on. I have searched the internet for any information Kizoa may have put up somewhere for their customers including checking on Twitter and FB, but to no avail. It is uncomfortable, disheartening and completely frustrating having paid for membership, needing to complete a project and this company has all my work thus far, all my photos, videos and music and I cannot access to work, but more than that this company doesnt have the customer service side working well to care enough to find a way to let their customers know what is going on, what to expect. Right now if feels and seems as if they are suddenly defunct and it is scary... What do we as consumers do? Its like this company has very important, very personal stuff of mine that they are holding hostage and not saying why.

Date of experience: November 20, 2019
Armine A. — Kizoa Rep
over a year old

Laura, we're sincerely sorry to hear about that. We experienced a major outage last week. In order to log into your account please type www.kizoa.app to open the website. We apologize for any inconvenience.

South Carolina
1 review
0 helpful votes
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Inconsistent
November 6, 2019

I have used Kizoa for a few years now and since the upgrades, after purchasing my premium package I have noticed issues with accessing my accounts. I have tried contacting the company and resetting passwords however now response by the Kizoa team has been successful in reaching out to me.

Kizoa attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 6, 2019
Texas
1 review
6 helpful votes
Follow Leslie S.
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This week I am having issues downloading my video. I have emailed, called customer service, and Facebook messaged... and no one will help me. I am at the professional level and per the contract, says priority customer service and so far for three days, I can't get anyone to respond. Poor Poor job to a loyal customer.

Date of experience: November 1, 2019
Francois C. — Kizoa Rep
over a year old

Hello Leslie,
Sorry for this 1rst (temporary) problem since you use Kizoa. You have normally recovered your movie correctly. Can you confirm that? Thank you
Best,
François

Washington
1 review
1 helpful vote
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It was okay
October 16, 2019

For the need to purchase a membership I expected just a little more. Graphics wise it was alright, serving its purpose just fine, but the finer details left much to be desired. I had so many issues with the music fading out properly despite the video ending when the music should. There was also glitches with transitions and the consistency of the volume. End video project was okay, but not a masterpiece by any means of imagination. Now that I have the membership I'll be using it, but might consider other programs for the audio function.

Date of experience: October 15, 2019
Armine A. — Kizoa Rep
over a year old

Hello,
Thank you for your feedback. Please contact our customer service at [email protected] or call us at 844 898 4403, so we can get those problemes sorted out for you!

GB
1 review
0 helpful votes
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Some fun graphics
October 15, 2019

I've been really pleased with Kizoa and made some great vids.
I wish it could be available on android and that they'd keep creating new animations, etc.
However, good value for money, easy to use, and some fun features.

Date of experience: October 15, 2019
Armine A. — Kizoa Rep
over a year old

Hi Northo,
Thank you for sharing your experience with us.
Stay tuned for the latest upgrades.

New York
1 review
0 helpful votes
Follow Paige M.
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Best slideshow site!
October 15, 2019

I've used kizoa for years, quick, easy, friendly. Good value. Simple customizing options, lots of storage.

Date of experience: October 15, 2019
Armine A. — Kizoa Rep
over a year old

Hi Paige, thank you for your feedback. Happy to hear that you enjoy working with us.

Canada
1 review
1 helpful vote
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The site was great to allow multiple people to upload and edit a project.
The application was easy to use and very intuitive so took no time at all for the average user to get up to speed and create something.

Date of experience: August 28, 2019
Armine A. — Kizoa Rep
over a year old

Hi Sean, thank you for your feedback. Stay tuned for the latest upgrades!

Utah
1 review
0 helpful votes
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This company is crooked!
August 18, 2019

This company will hold your files hostage until you pay their price. I was cheated and then forced to pay just so I could get my photos back that they stole.

Date of experience: August 18, 2019
Armine A. — Kizoa Rep
over a year old

Hi Randy, sorry for the inconvenience caused. You can create an account with us, which gives you one year access to our features for free.

From the business

Create videos, slideshows, collages, and edit photos from the convenience of a single platform with your own account. Combine your photos, videos, music, text, effects, and more for amazing results you can't find anywhere else.


kizoa.com
Paris, Ile de France, France