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Kizoa

3.5

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Kizoa Reviews Summary

Kizoa has a rating of 3.5 stars from 990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kizoa most frequently mention customer service, slide show and good work. Kizoa ranks 1st among Photo Sharing sites.

service
61
value
66
shipping
18
returns
11
quality
62

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GB
1 review
0 helpful votes
Follow Trevor W.
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Collage Maker Problem
April 19, 2020

Made a collage with a soundtrack. Works perfectly in the collage editor but when added to the movie the sound does not work. Why?

Date of experience: April 17, 2020
Spain
1 review
1 helpful vote
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Me encanta
April 14, 2020

El año pasado ya me pareció un pasada lo completo que es, pero este año UE he tenido que hacer varios videos, me lo he bajado al móvil y estoy encantada, lo fácil y la de posibilidades que tiene

Date of experience: April 13, 2020
Denmark
1 review
2 helpful votes
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Its good but i cannot edit my video to cut and remove some part that i don`t need and i want more effects its a little bit slow too to work online i wish i can work offline much faster, they have cool none copyright music it would be ice if they will put more> :): ) :) also if i can insert funny elements to improve my video and more effects please then im thinking to buy it lifetime...

Date of experience: April 10, 2020
Michigan
1 review
0 helpful votes
Follow Monique C.
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Last year I purchased the lifetime starter package to create a movie for my speech class and it worked perfectly. I have been trying to create a movie for two days now because the videos are taking forever to upload.

Date of experience: April 10, 2020
Argentina
1 review
0 helpful votes
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I yesterday night I made a beautifull video with my photos and singing a song but the video disapeard anhe d could never see none nor photos or video again
Hope you can fix it
Thank you so much

Date of experience: April 2, 2020
Belgium
1 review
5 helpful votes
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Stuck since months
March 23, 2020

Since last year I haven't been able to use Kizoa. Numerous attempts to get the problem fixed through support failed.
I keep getting the message: "This content cannot be modified because it does not belong to you" when I want to delete images. Also, uploading doesn't always work.
I loved working with Kizoa, but now I'm really disappointed.

Date of experience: March 23, 2020
Georgia
1 review
5 helpful votes
Follow LamarandCarolyn H.
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Purchased the advanced program and have not been able to edit my videos for over 6 months. They acknowledge the issue was on their end and committed to refund my money. 6 emails and 2 months later I still have no refund. I have not been able to process my videos and it appears they are not going to do what they said they would. Stay away from this company. Very unhappy! Lamar H

Date of experience: March 5, 2020
Georgia
1 review
3 helpful votes
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Terrible experience
February 5, 2020

The site was great but what a ripoff. We as a non profit were so excited to find a place to showcase animals that were in need. We paid the unlimited package for the unlimited time, so the most expensive package available as we thought this was something we could use alot. Imagine our surprise with the link was no longer working and no way to get an answer from anyone very shortly after we paid

Date of experience: February 5, 2020
Armine A. Kizoa Rep
over a year old

Hello,

Thank you for your feedback.

Could you please tell me more about your problem? It was the link from your film that wasn't working after you share it?
We will shortly contact you by email, so we can fix that link problem asap.

Thank you

Virginia
1 review
5 helpful votes
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Sinking Ship
January 31, 2020

When I first began using Kizoa several years ago it was quite functional. Not completely user friendly, but it was possible to learn your way around and create a fairly nice movie/slide show. But recently it's function has declined markedly, stopping my projects midstream after a great deal of effort, with no support from Kizoa. Constantly unable to upload critical photos and collages after putting in a great deal of work. Very, very frustrating. If you are looking for a dependable media production application I can no longer recommend Kizoa. Definitely look elsewhere because this one has become a dead end.

Date of experience: January 31, 2020
Armine A. Kizoa Rep
over a year old

Hello Nancy,

Thank you for your feedback,

Could you please send us an email to: [email protected]
With the approximate date and time that the problems occurred, so we can check what happened to your collages and with the photos uploading.

Thank you

New Zealand
1 review
1 helpful vote
Follow Tania M.
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I paid for Kizoa last year & created an amazing video for Fathers Day. I was so impressed I chose to purchase one of the upgrades and it was supposed to be for 12 months. A few months later I was denied access to my account which kept telling me my subscription had expired. Not happy!

Date of experience: January 30, 2020
Armine A. Kizoa Rep
over a year old

Hello Tania,

Thank you for your feedback,

We have checked into our system and apparently it is a double account problem, so when you log into your account possibly it’s another account, a basic/free one that has expired that’s showing up.
Since your Premium account is for life, this should not happen.

We will contact you soon by email, so we can fix that and you can have your Premium account access back again.

Thank you

Texas
1 review
7 helpful votes
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ZERO STARS. POINTLESS. Download stops at 99%... nothing else ever happens after that. The entire purpose of this is to create a video and it cannot complete one 39 second video with 8 slides. WHAT A JOKE. Also I find it bizarre that and archaic that Kizoa doesn't seem to recognize png images with transparent backgrounds-instead it inserts a blacked out background. Everything is super generic, but I thought with the option of uploading your own images and gifs that'd give more freedom of use but the gifs don't upload and Kizoa can't recognize transparent backgrounds. What is the point really.

Date of experience: January 7, 2020
Armine A. Kizoa Rep
over a year old

Hello Miranda,

Thank you for your feedback.

We have checked your account and there were some problems with your film, one of the problems was one of the gifs that you have uploaded into your account was "broken" and also a png file, this prevented the correct downloading of your movie.

You can upload gifs into Kizoa, but you have to make sure that the gif is in the correct format and with transparency, and also choose the option "save as gif" when downloaded.

When these cases happen, an email is usually sent to inform you of the problem and is asked to contact the support team, have you received any of that email? Because we didn't receive any email from you to inform us about that.

We will contact you soon by email to explain how the gif upload works.

Thank you

Canada
1 review
6 helpful votes
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When Kizoa works, it is remarkable. The creations are beautiful and the variety of templates is incredible.

The problem? It hardly works. For three weeks, I have wasted countless hours trying to log-on and complete my creations.

Weeks ago, I was able to create project files using the slow and sluggish kizoa.it as an alternative to kizoa.com. The end result? The process for turning them into video files would not complete and produced a glitched-out video file that was unusable. Hours and hours, wasted.

I was hesitant to pay into an 'online-based' solution for this very reason. While I understand that things happen, Kizoa has made matters words with a lack of updates and transparency from their twitter account. This whole situation has been extremely frustrating. I am left with no choice but to seek an offline alternative and start my projects from scratch on a very tight timeline.

And so. My recommendation is to find an alternative. What could and should be a really wonderful application has turned into a frustrating and time-wasting disaster.

Time to move on.

Date of experience: December 7, 2019
Australia
1 review
4 helpful votes
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Kizoa only 80%
December 6, 2019

I have been using Kizoa for years. Now when I try to log in, I get the spinning wheel of death that only loads to 80%. I can even get to the login screen.
With pending deadlines, I will need to look for other options. Really frustrating and disappointing Kizoa!

Date of experience: December 6, 2019
Canada
1 review
13 helpful votes
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I too cannot download my movies I've made. They get hung up at 99% and is in my orders with a status of waiting. I also tried uploading directly to youtube but didn't work also. Hoping these problems are resolved soon.

Date of experience: December 2, 2019
Germany
1 review
8 helpful votes
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I reported 2 weeks ago already that i can not cut my clips - the window stays grey! I can not send emails to you anymore - they are not deliverable! I paid for this program and i expect some service. And when you finally fix that problem? First was said next 3 days, now it´s 2 weeks and nothing happened. Your support email don´t work anymore and you also deleted it from menu!

Date of experience: December 2, 2019
Delaware
1 review
1 helpful vote
Follow A M.
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I've used Kizoa for years. Love it! Can you please fix the music upload as soon as possible? I have a project that needs to be completed this week and your app will not allow me to upload any music.

Update... emailed the company and music upload feature was fixed by the time I woke up in the morning. Thank you Kizoa!

Date of experience: December 2, 2019
Ireland
1 review
4 helpful votes
Follow Kieran K.
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I'd no major issues for the past few years with Lifetime Membership - but now it's suddenly stopped working - the Kizoa.com web URL is invalid to access the program, and without notification, it appears that you cannot upload music files more than a few seconds long anymore - what use is the program in that condition? I paid good money in good faith for my lifetime membership. My emails to customer service are being rejected via Google, so i'm completely in the dark - as one other disgruntled purchaser remarked, 'we need to be informed about things like this' - urgently.

Kizoa - When will these functions be restored?

Date of experience: December 1, 2019
Armine A. Kizoa Rep
over a year old

Indeed, we experienced a major outage. We've been running some ads on Google advising people to now go to kizoa. App since last week but you may not have seen them. We're so sorry about the inconvenience caused. Please contact our customer service at [email protected] or call us at 844 898 4403, so we can get those problems sorted out for you!

New York
1 review
1 helpful vote
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SATISFIED
December 1, 2019

The best experience ever in video editing and slide show production

Date of experience: November 30, 2019
Armine A. Kizoa Rep
over a year old

Thank you Sebastian for sharing your experience with us. Happy to hear that you enjoy working with us.

West Virginia
1 review
2 helpful votes
Follow Kristin W.
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Can not get in touch with the company. I no longer have access to the email address that I used to sign up to make the video. How do I get the URL to the video so I can record it for her. It is very upsetting for an 86 year old to have her husbands memorial video just vanish one day. She has watched it every day since my Grandfather died. I would like someone to send me the updated URL. I am so very upset they have devastated my Grandmother. We have no other copies. FIX THIS!

Date of experience: November 30, 2019
Armine A. Kizoa Rep
over a year old

We're sorry for the inconvenience caused. Please contact our customer service at [email protected] or call us at 844 898 4403, so we can get those problems sorted out for you!

Arizona
1 review
3 helpful votes
Follow Carl L.
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It worked great before, but now on this new kizoa. App it seems like we cannot upload mp3 files for music like we did before, and we also cannot download the movies we make. I paid for a lifetime membership. I understand some technical difficulties may occur sometimes, but we need to be informed about things like this.

Kizoa - When will these functions be restored?

Date of experience: November 29, 2019

From the business

Create videos, slideshows, collages, and edit photos from the convenience of a single platform with your own account. Combine your photos, videos, music, text, effects, and more for amazing results you can't find anywhere else.


kizoa.com
Paris, Ile de France, France