KizoaReviews 990

I recently reviewed Kizoa unfavorably. I had monumental problems with a slide show presentation I was trying to put together last weekend. They were apparently having serious problems with their server throughout the weekend which impacted my ability to use the slide presentation that I worked very hard on. Since I was unable to get in touch with them since their business hours are Monday through Friday, not weekends, I felt that they were not letting me use their site for free as they claim. In light of this I upgraded my membership in order to secure my slide presentation with NO luck. I was extremely upset. When Monday came rolling around I called them and spoke to a lovely representative named Veronica. She explained to me that they were having serious technical issues over the weekend and was extremely apologetic. After explaining the whole situation to Veronica, she not only allowed me to download my slide presentation for free, but refunded me my payment for the upgraded membership AND is allowing me to remain an upgraded member for free. I guess I can't ask for anything more than that. They were wonderful.

The only complaint I still have and I expressed to Veronica is that they need to be more upfront and clear about their membership fees. I worked very hard on this four minute presentation that I thought would be for free... and it is... but you don't find out till you are all done that you are extremely limited as to what you can do for free without upgrading.

Otherwise, I will continue to use them in the future. They really do bend over backwards to rectify issues.

I would to thank you so much for the awesome customer service that I have received. I have called numerous times in one day. Every time that I called everyone was so nice and very helpful. I believe that your customer service says a lot about your company. I find that having awesome customer service only has a lot to say about who they work for. Everyone is so nice and helpful and they told me to call as many times as I have to. AWESOME CUSTOMER SERVICE!

If you have some time to play around with the features of this program you will soon find it easy to use. I have made two videos, and two chirstmas cards that turned out well. I have learned how to sync recordings to the video as well.
The only problem I have is sometimes you can't control the cursor when setting images and it is as if the program has a mind of its own which can be frustrating at times, But over all I have found it to be a good workable program

I highly recommend this product and service. The first slide show with the music and transitions times perfectly was a real hit. Customer service was great and honest and helpful in resolving issues. They GOT the issues the first time. Didn't need to explain repeatedly. Did not do another project for three months, called in to find out capacity and representative remembered my VOICE without my even mentioning my name. Warm friendly responsive and helpful answers that were Quick and Efficient. I highly Recommend this product and service.

I love this slideshow maker... I have made so many videos. It is very easy to use. And FUN!

The only question I have is: Can I use my own images with transparent backgrounds? Like, if I want to add my own frame, or flower or something.

I spent days putting together a slideshow for my sons first birthday tomorrow believing, as the website advertised, that this would be FREE. This is not in fact the case and I am now being asked to pay money to download the video. I am absolutely devastated as I could have spent this time using an alternate software that is in fact free. False advertising.

In addition, I am now reading reviews of others who have experienced similar things and equally as shocked to see that Kizoa has not updated their website to reflect the fact that it is not in fact free, even after receiving this feedback!

Seriously SO annoyed! I have spent 2.5 DAYS going thru pics, scanning them, editing, cropping etc. in attempt to make a video not quite 4 minutes long. Had a very special song my boys dedicated to me to play along with the pics... get it all done and was so relieved when after I tried to post to facebook, it never showed up! I am in tears over all this effort with nothing to show for it. Your website says FREE... since it said that, there was no reason for me to go searching for further information. Only AFTER I went thru all this and it didn't post, did I maneuver thru all your links on top and discover FREE is only a minute long. Who wants to post a 1 minute video with pics? I will never use this site again and will warn everyone else to0... thanks for nothing

Every time a send an email inquiry, I will be lucky enough to get a response within the day. But most of it will take a day or more to get a response.

If I could give a zero star rating I would solely based off of the fact that this company uses false advertising. I have spent many many hours to make the perfect video as a Christmas gift, when they say it is "free" and when I go to burn it, it is going to cost me over 70$. This is ridiculous and unacceptable. When I email I get no response, and when I call to complain they state that the majority of their site is free and that it is clearly stated in multiple places. Both of which are not true... The site is "free" if you make a video that is less than 1 minute long, and who wants to do that?! And it is only stated in multiple places after you have wasted all of your time making the video that you can no longer do anything with when you find out how much it costs. I will never use this site again.