Kiwi.comReviews 2,193

The way the booking are made is fine if you don't need any extra like a luggage,
I have booked 3 flight through kiwi a flight to Ryan air, first 2 with the transit could not get my boarding pass so I had to pay an extra 300 euro for my wife and I for the 2 connecting flight 55 euro ×2 plus luggage on two flight
For my return try to be extra attentive in order to get boarding pass + luggage to find out that 36 h before departure you can add a luggage but can't acces to any ticket or change on booking only 24 h departure, someone can explain me how this works out? Paid over 1000 euro for initial ticket and an extra 500 on top to get anything I need, try to avoid Esther kiwi or Ryanair proper scam

OK so here's my review for you guys, this will be the first and last time I ever buy a ticket with you guys, the day that I got my ticket I wanted to cancel it and Get a refund but they didn't promise a total refund and also wanted me to pay a fee? I've cancel with a lot other companies and they always do a total refund if is with in the first 24hours, so at the end I decided to keep it, I bought my ticket originally with 2 stops... out of no where they canceled 1 of my flights and got me the worst long stop in Mexico, I tried talking to them, they wasted all my afternoon and didn't offer any better I even talk to the manager I think Chris was his name, who told me he'd sent me so information if I wanted a refund, which he never send, at the end I was so frustrated and tired that I decided to take the long stop and guess what? After offering that flight for free now they wanted me to pay more for taking that after debating they got me that one with no extra cost, my trip was horrible, every flight was delay, so yes at list I'm never booking a flight with them, 1 they won't refund the whole total of your trip even if you wanna cancel 24h after buying it, 2 your trip might be change and do not expect a better timing and they might charge you more and 3 they charge for pretty much any change that you want to make, even for changing you document number like your passport which I've never pay in any other booking company, so if you wanna do yourself and your trip a favor, do not book with them

My browser or their website froze during booking. I wanted to secure that fare, so I immediately booked it over a different platform.

After a few minutes I get an email of confirmation: the booking on kiwi.com had goon through after all.

Too late: I now have 2 bookings for the same trip. I immediately tried to explain and get a cancellation and full refund, but it was refused.

They say they contacted the airlines. I provided them with my new e-ticket numbers, so the airlines can clearly see that I have 2 bookings for the same flight! They would not lose a cent because of the cancellation...
Still, kiwi.com refuses to refund.

Terrible service. Avoid at all costs.

KIWI.COM ARE CRIMINALS!
DO NOT BUY TICKETS WITH THIS AGENT! THOSE PEOPLE ARE CRIMINALS! I BOUGHT TICKET ******* (LONDON -SOFIA) WITH THIS AGENT WITH CONECTION FLIGHT(BARCELONA) AND DUE TO DELAYED FIRST FLIGHT I MISSED MY CONECTION FLIGHT. I CONTACTED KIWI.COM (YOU CANT CONTACT THE AIRLINE RAYSNAIR AS THE AGANT PUT DIFERENT DETAILS BUT NOT YOURS WHEN THEY SELL YOU TICKETS) AND WHAT THE AGENT DONE WAS TO LEFT ME WITH NO FOOD, DRINKS, HOTEL... NOTHING FOR 30 HOURS! THEY ONLY OFFERED ME 4 HRS HOTEL AND REPLACEMENT FLIGHT WHICH WAS ACTUALLY ANOTHER 2 FLIGHTS! A JOURNEY BETWEEN 2 EUROPEAN CAPITALS(USUALY 3 HRS) COST ME 30 HOURS WITH NO SLEEP NO FOOD NO DRINKS AND 4 FLIGHTS IN TOTAL! CRIMINALS!

Very poor service and not helpful at all when is coming to do cancellations or to change your flight (to change your flight you have to buy new one and after cancel your old flight wich is a big problem to get your money back after). They don't tell you exactly how much you will get back. Just you can choose from 2 options wich from the start are telling you can get 0 £, and even if you pay them 17£ for that pretend job! Shameful company, Don't recommend!

Absolutnie odradzam! Zakupiłam bilet łączony POZ - LTN - TFS i dostałam informację, że lot na odcinku POZ - LTN został zmieniony UWAGA o 23 godz. 50 min.
KIWI nie daje ŻADNEJ gwarancji! Po kilku rozmowach z nieudolnymi operatorami pozbyto się mnie odsyłając do wizzaira! Wizzair za to umywa ręce, bo to kiwi kupuje u nich bilety więc na moją reklamację nie zareagowali nawet!
Kiwi zaś twierdzi, że ich gwarancja obowiązyje od różnic 24-godzinnych! Przez 10 min i przez to, że zakupiłam bilet przez kiwi.com straciłam całe połączenie i musiałam kupić inny bilet.
Naprawdę odradzam, bo nie są kompetentni, a ich gwarancja, którą się chwalą na stronach internetowych chcąc przyciągnąć potencjalnych kupców jest NIC NIE WARTA!
Rada: lepiej kupować bezpośrednio w liniach lotniczych. Wówczas przy reklamacjach nie jesteśmy przynajmniej zbywani przez zakup biletów przez pośredników i możemy ubiegać się o odszkodowanie lub zwrot!

I my ticket contained connecting flight, and then they changed the timing for one of my flights and it no longer worked for me, they offered me bad alternatives and said I can get a refund if I don't like the alternatives. Their alternatives were VERY expensive, I bought a whole new ticket with a way less price! And their refund policy is a lie. I got zero money as a refund. Worst website ever! They're liars and cheaters. Also, each employee says something different. NEVER book from their website!

Worst policies! Today, I bought a ticket from kiwi and wanted to change the flight even before 24 hrs and cancelled my booking. The amount i spent on this ticket was 130$ USD and the refund amount they paid me was 11$. No matter how expensive your tickets is they just gonna refund you with 11$ and i don not think this is fair in any way. The other airlines like southwest at least have a travel fund policy where even if you cancel your trip before 1 hour they refund the whole amount which you can use for your next purchase. I would never refer booking through this website. Just be aware and read all their refund and cancellation policies before booking your ticket with kiwi.

I paid a bit more for a flight to arrive faster without a layover. Then my flight was changed about a week before the date and they placed me on a cheaper flight with no partial refund. They offered no alternative. I understand it may be the airline's fault, but it felt like a scheme to squeeze money out of the passenger. They could have switched me to another airline on a direct flight, or offered some sort of compensation, but did nothing.

They also immediately cancelled all of my baggage allowances immediately after paying.

Terrible experience - Kiwi booked for 4 of us from Hyderabad to Danang with 3 PNRs - Hyd to BLR, BLR to Bangkok, Bangkok to Danang. I could not do thru check-in. A lot of issues in Bangkok airport for us. While coming back from Siem Reap Cambodia to Hyderabad - same story - 3 PNRs - 2 PNRs for 4 passengers from Siem Reap to Kaula Lum Poor (KL), then from KL to HYD. Again, we had issues at KL to step out, collect bags then re-checkin. I should have checked this before buying thru this website. Will never recommend this website to anyone. Avoid KIWI.com - it is a con operation. I would rather pay a little bit more to have one PNR for a thru checkin.