Kiwi.comReviews 2,193

Worst customer service experience so far! I used Kiwi to book 3 domestic flights in India. They have a 48hr cancellation policy and although all my flights were different (there was no connection between each), they applied the 48hr rule to all my flights and scammed me of all the money I was eligible to get. They told me that I am not eligible to get any refund but when I called up the individual airlines, they told me that I should receive a refund according to their policy. HIGHLY DISAPPOINTING EXPERIENCE. Never using it in the future.

Under no circumstances would I use them again nor let anyone I know use them.

Not only are they NOT the cheapest, but there is also an undisclosed no-cancellation policy. If you do talk them into canceling, the 20 euro cancellation fee, which is not disclosed anywhere on their website, is not enforced. They charged me 35 euros on a 117 euro flight.

They hide all of their contact information and do not display it on their website. To manage my booking, I had to sign into my account, with email and password. However, I don't have an account nor did I set one up.

I had to call my credit card company to get a phone number for them. I was told by Marie that there is a 20 euro fee to cancel. They processed the refund, minus 35 euros.

This was all done within eight minutes of the booking.

I think they are a fraud and I think what they are doing is borderline illegal if not blatantly illegal.

I had booked my flight almost a year in advance from flying. 5 months before flying, I found out I was pregnant. I called Kiwi company and they told me I was unable to do anything since it was not a health issue. I told them I had a high risk pregnancy and they did not care. They asked for a Doctor note which, I was able to provide but the others are not able to get a DR note for MY pregnancy. Therefore a whole family trip of 4 had to be canceled and we were unable to get a refund since we all were not able to provide Dr notes for MY pregnancy. I called again 2 months before the flight and they still said sorry nothing we can do. I tried again just one more time a month before the flight and no, nothing. Now I come to find out after not boarding, that we could of rescheduled our flight ONLLLYYY IF WEEE HAD ASKED ABOUT IT! I kept asking if anything could of been done and they kept saying no because everyone needed a Doctor note. The fact that there was something that we could of done, and not just throw our money to waste but all I had to do was ask if it could of been rescheduled and not just be informed when I called just simply sucks. This company sucks. If you have something coming up, ask all questions. Because asking them if anything could be done is not asking them to help you look for options. This is simply sad and devastating. When I called the lady told me "you have to ask and explain what you want because we do not know what your concern is." I told her, "I kept asking what I can do to not let my money go." She said, "you have to tell us exactly what you need for us to help you." I am sad about this situation. Disappointed. Yes happy to finally start a family but the fact that I cannot get anything back... hurts.

Near the end of booking a pop up saying the price had risen by £100!? Money grabbing and causing false urgency to book! Upon clicking back' the price changed back to the cheaper price, no wonder when I then completed the booking the website had changed the date. They won't refund or change the flight, even though their website caused the error. Shocking customer service and policies. AVOID! Use someone like Skyscanner or someone with more reliable website and systems. Don't take the chance of being caught out!

BE CAREFUL of these BAD COMPANY!
I have accidentally booked a round-trip flight in the wrong date (1 week interval).
It costed me 350 USD.
10 seconds after the buy, I have tried to cancel the booking, and called the customer service.
They told me I can get a refund of ONLY 10EURO (!). And that I cannot change the date / name of the ticket.
This is a really garbage service.
PS
They told me that they dont care I write the truth about what happened in travelers forum!

Got an email saying I missed the check in deadline 24 hours before my fight with Wizz air. It said I have to do an airport check in and get charged additionally. That's not correct since Wizzair check in runs till 3 hours before the flight. I found my booking number and did the check in myself throught the Wizzair app. Not sure whether the scummers called Kiwi get any commision by sending people do airport check in. Avoid them!

KIWI.COM is not reliable. I almost booked a flight with them today from Bangkok to Doha Qatar via Indigo Airlines on March 18,2020. Good thing i contacted Indigo Airlines directly before i proceed with the booking. As per Indigo Airlines "Flights on these dates are not available". I also talked to one of Indigo Airlines' staff just to make sure there is an available flight on my preferred date and they advised me to not proceed with the booking for i might have a problem later on. INDIGO TOLD ME THAT THERE'S NO FLIGHT SCHEDULES FROM MARCH 1 TO 28 2020 BUT WHEN YOU CHECK IT ON KIWI.COM'S WEBSITE, THERE IS A FLIGHT SCHEDULE AVAILABLE FOR INDIGO AIR. Careful guys.

Booked me onto a transfer where the booking counter was closed when I arrived so I couldn't get a boarding pass. Said to buy a ticket then get a refund through the kiwi.com guarantee. Refused to give any refund because my flight arrived on time, ignoring that they booked me on a flight which arrived too late to transfer

Booked orund trip Air Italy with Kiwi. Air Italy went out of business and Kiwi sent email options (with no expiration date) 1 day later they sent me another email with immediate expiration. Unfortunately since I was in Africa in an area without internet, couldn't repsond so Kiwi cancelled the offers and insist I pay full price for return flight. BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI!

I could give this trash company a negative review if there is an option. I dont even know why companies like this still in business!
OMG! I wish I have read these people' review before I booked anything from this company. I had the worst experience from this company.
I booked a ticket for my mom flying from China to USA on Feb 25th, the flight got cancelled, even tho the flight agreed to refund me the money! And Kiwi.com REFUSED to give me a full refund! The most stupid excuse I ever heard from them is: You are not get refunded on the baggage fee you paid, even tho your flight is cancelled and you didnt use the service!
Its very frustrated to deal with them, workers and even supervises are very ruled and useless, all they can say to you is NO! I hope this company go out of business soon, dont harm more people!

First of all, I booked a flight from China to Singapore with Kiwi on 1st Feb 2020 with China Eastern Air airline. The flights have been canceled obviously and KIWI is giving me a hard time for a full refund! The most unbelievable reason given by Kiwi is China Eastern refused to provide a full refund and I had lost SGD$630!

Moreover, to ensure the connection of the flights I had bought Kiwi guarantee as well which useless and feel like a scam!

However, after I contacted China Eastern customer service, they informed me that my air tickets showed in the system still available!

The customer service hotline of Kiwi we spoke to are all horrid which included supervisor not helpful and useless.

I WOULD NOT RECOMMEND THIS TRAVEL WEBSITE AT ALL! EVERYONE STAY AWAY FROM THIS COMPANY!

I bought flights x 2 from SLC to London for May 2020 (via a connector in Denver) for a $1620. 00 round trip 14hour ish flight. I received notice Feb 2020 that the airline (Norwegian) had changed the connecting flight (because 3 hours was not long enough to make the connection in Denver between 2 different airlines; Kiwi booked that?). The flight connector was changed to the day BEFORE we left SLC! We were given 24 hours only to change to a different flight for free under the Kiwi guarantee? If we didn't do this in under 24 hours the guarantee was lost. But all flights were over 45 hours! For a 9-14 hour flight! OR we could choose to pay an extra ~$300 per person to have a flight of fewer than 45 hours. They made the journey impossible unless we paid them more. So we had no option. We called Kiwi and asked instead for a refund as the flights were unworkable. No mention of what their refund policy entailed from their customer service rep. I received a refund of $10.95!
I did, however, retrieve my money, all of it... but only by putting a bad review on TrustPilot, which their Customer Relations Advisor saw and acted upon and agreed I had been treated unfairly.

The searching experience was comfortable and the pricing clear, so at first I was quiet satisfied with the website. Even though I usually buy at Skyscanner I decided to give it a shot.

The amount is paid and I received a confirmation by sms from the shipping provider. Unfortunately the link in the message didn't work and I was not provided with an order number. If I try to log in on the website it says that there is no bookings for my email address. I checked all my 4 email addresses to be sure...

Contacting the customer service is like a maze. I am woried and concerned about my flight, and I cant seem to reach anybody.

Hereby my shoutout to Kiwi, please. Can you offer me peace of mind and send me a confirmation of my flight with reservation number? The flight was booked through LastMinute which is your own provider I think..