Kinguin

I am writing this review to express my sincere gratitude and appreciation for my recent experience with Kinguin. Although I initially encountered an issue with the product I purchased, the entire resolution process handled by their team was absolutely impeccable from start to finish. As soon as I realized there was a problem, I reached out to their technical support team. To my surprise, they responded in record time, showing a high level of respect, empathy, and professionalism. After I carefully explained the situation and provided the necessary details, they thoroughly analyzed my request and fairly decided to issue a full refund. What impressed me the most was how fast the money was transferred back into my Kinguin Balance account—no unnecessary delays, no stress, and no hassle. It is honestly rare these days to find an online platform that truly values customer satisfaction, fairness, and efficient communication to this extent. Kinguin has completely earned my trust, and I will definitely continue to use their services in the future. A huge thank you to the entire Kinguin support team for their fantastic help!

As a content creator, my entire brand is built on trust and keeping my word. I recently used Kinguin to purchase gift cards for a fan giveaway, and it has been a complete disaster.The platform's checkout process failed, and despite being a "reputable" marketplace, their system is clearly outdated and unprofessional. Because of their technical incompetence and failure to deliver, I have lost fans and damaged the trust I've spent years building. When you're live-streaming, you don't have time to wait days for a support ticket that may never be answered. I don't care about the money—PayPal will handle the refund—but Kinguin cannot refund my reputation. If you are a professional, a streamer, or anyone who values their credibility, do not use this site for gifting. They are irresponsible, their platform is stuck in the past, and they do not support the creators who bring people to their marketplace.Next Step: I will be filing a formal report with econsumer. Gov for their failure to address these transaction issues.

Stay Away Scam Experience Video Proof: Evidence Youtube Watch id WytDXEcn9IA I ordered a $25 gift card on 23/10/2025. The code I received did not work. I opened a support ticket no reply. I escalated the case no reply. I tried live chat only a useless bot. They only responded after I posted a negative review here. It has now been 5 days and nothing is resolved. They keep saying "waiting for the merchant" but I paid Kinguin, not the merchant. The responsibility is theirs. 👉 This is not about the amount - it's about the fact that they completely ignore customers unless you go public. Their support is slow, unhelpful, and evasive. If you have any problem with a key, expect to be left waiting with no solution. Do not trust them. Stay away. Video Youtube Proof https://www.youtube.com/watch?v=wytdxecn9ia

I purchased a YouTube account through Kinguin, followed all the seller's instructions (changed password, added phone and recovery email), yet only a few days later the account was disabled and became completely unusable. I contacted both the seller and Kinguin support, but instead of providing a solution or replacement, they kept shifting the responsibility back to me. Even after showing proof that the account was disabled by Google due to suspicious activity, the case was closed without resolution. Very disappointing experience – I paid for a product that stopped working within days, received no real support, and was left with nothing. I do not recommend buying such products from this platform.

I would give this site a 0 if I could. While they appear to be good if you have no problems with your keys, they are the complete opposite if you have issues. I supplied the requested evidence of a key failure and proof it wasn't activated only to have the seller then ask me to contact steam support and ask about region locks etc, how is that the customers responsibility? Kinguin support added no assistance at all and I am now going to open a ticket with Paypal to get my money back since this hasn't been resolved in 5 days. This was particularly with the seller ihm.codes but if this is the standard of a "highly rated" seller on their site then I would hate to see a lower rated sellers behaviour.

I bought their software for €63.74. He worked. BUT after I reinstalled the new Windows, the software no longer works. I contacted their support. They literally replied that: " We cannot help because our software can be installed on one PC, and we consider reinstalling Windows as an installation on another PC." They treat reinstalling Windows as a new PC? Funny. Did they write somewhere in the product description or in the terms of use that they treat installing Windows on the same PC as installed Windows on new/another PC? Of course they didn't. So customers, if you buy software from kinguin.net and if you do a reinstallation of windows where you had the software and key installed, after new windows installation you will no longer be able to activate the key you purchased at kinguin.net, and of course they will NOT refund your money. Those are a little bigger thefts. They offer me an apology in exchange for €63.74. I don't accept the apology. Hey, I got robbed for €63.74, that money is not a small amount.

You think it worked for you? Sure, it worked for me 9/10 times, But not the 10th time, and the cheaper prices Of the other 9 transactions are then no longer so cheap. So what happend? Like in many other cases that can be found with A simple Google Search the send code was already in use. A code is delivered quickly. I tried to redeem the code immediately. In the correct currency and correct account. And than the shock. The code was already used. That can happen and good Key Seller Refund the same day or offer a new key after some Infos are send. Not so with 'Kinguin', despite multiple escalations! At 'Kinguin', you sent everythig they Need to see that the Money wasnt used by your account. You send unedited screenshots of your buying history and the error code and the current Money. And it was clear that i was not the one who used the code. Than they start to ask you to contact steam support. To find out when the key was redeemed. So try that at steam and you will find several times the same answer. Steam says that you have to contact the retailer. And this is 'Kinguin'. Which I did. The result was that I was sent back to Steam again with a task that I cannot fulfil. So they make fun of their customer after they scamed you. They Keep your Money and dont refund. Even if you buy a code in super market Steam tells you that you should take the proof of purchase Back to the shop where you bought it. So 'Kinguin'. Yeah and they do Nothing. 'Kinguin' is playing dead and not responding appropriately. The customer is cheated out of their money and now has to deal with PayPal and open a case there. Maybe they dont do it every time. So if you buy sometimes it works... And sometimes You loose what? 20,50 100$? So where was the Advantage to buy at Kinguins So clearly terrible support. And look at Trust Pilot the old Entry (Rating 1,8/5) was replaced With a new Domain and i think many fake 5 Star and over 4/5. Wow a new Domain brings a lot Of satisfied customer or just another way to find new People like myself who gave Money And got a used code. And you read many of those Cases not only one or two. They've lost control and send you bad codes without any refund or replacement key. I dont know and i cant find out who stole my code. It wasnt me but Kinguin gives a $#*!. This was my experence with Kinguin. My opinion on Kinguin => Stay away! There are plenty Keyseller with a decent Reputation.

Comprato da Kinguin un account spotify premium 12 mesi dichiarato nell'offerta Region Free ed utilizzabile in Italia. In realtà si trattava di parte di un account multiutenza e tra l'altro "egiziano" e, ovviamente essendo utilizzato fuori dall'Egitto, dopo circa un mese l'account è stato revocato da Spotify. Ho chiesto spiegazioni e rimborso all' assistenza Kinguin, ho ricevuto questa risposta: "Dopo aver indagato su questo caso, abbiamo stabilito che il prodotto è stato consegnato come descritto e che tutti i dettagli di accesso necessari sono stati forniti e utilizzati con successo. Una volta effettuato l'accesso a un account e protetto dall'aggiornamento delle credenziali di accesso, l'utente finale è responsabile del mantenimento della sicurezza dell'account. Purtroppo, date queste circostanze e poiché è passato un po' di tempo dall'acquisto, non siamo in grado di offrire un rimborso o una sostituzione." Certo ma se l'account è irregolare e non valido in Italia? Diffidate di Kinguin, sono poco chiari, falsi e non rispondono delle loro responsabilità.