Killstar US spends more time scrubbing their social media of complaints than they do offering reliable service to customers, as evidenced in my first (and only) purchase from their US store. I naively made a purchase early this month and received confirmation my order shipped on the 11th. USPS tracking, to this day, lists my item as being in 'pre-shipment'. Meaning, they never received that package waiting to be delivered. I noticed tons of now-deleted negative feedback filling their Instagram comments, so I sent them an email with screen shots of the problem. No response. Then I sent them an IG comment, too! Finally, a rep responded via DM and email. Both said they could confirm my package left their warehouse in LA and was in the mail. USPS still insists that is not the case. After checking out review boards like Sitejabber, Trustpilot, etc., this is far from a new problem; it is just more common thanks to the pandemic. I do not believe that USPS, or any shipping carrier, is as incompetent as Killstar insists, especially since this a recurring problem with some reviews dating back to 2018. It doesn't matter that there is a pandemic or that I used USPS. Killstar service (in the US) was inept to begin with and the problems seem to be amplified by the pandemic, general shipping delays and increased online spending. Some people eventually do get their items months upon months later, but even after I receive mine, I can't recommend shopping here since even the smallest problem is too difficult for their US-based store to handle.

I ordered some boots from them to use in a photo shoot. After more than 5 attempts on trying to get them to send the merchandise I still have not heard one peep about this missing part of the order. As you can see from many reviews of the site you run the chance of losing your money, or worse, theft. I am sending complaints to local businesses and other sites to stop using killstar until this subpar customer service is rectified.

I've never ever in my life had service this AWFUL. I had ordered a package worth hundreds from them of several items. The shipping company failed to deliver, now that was not Killstars fault. So I contacted them and filed a claim with them for reimbursement of the lost items so that I could receive a refund or just another order of my items, fast forward to a month later. The claim was processed weeks ago. The shipping company had sent the money for the missing package to Killstar and Killstar NEVER got back to me. I CANNOT believe this! This is theft! Not only from me but from the shipping company that reimbursed them! NEVER BUY FROM THIS COMPANY.

As i have been shopped 3 times in Killstar, I just cant say it haves the worst working service, No customer care at all, They shipped a bill for me for 250 dollars and when it arrives items was missed! And I had to pay anyways for the TAX of that products that they send writted in the bill and wasnt physically there. Seriously guys DO NOT SHOP HERE, i have been weeks writing to them and no answer, no resolution just mean replys. Horrible service, Expensive things.

I remember when this company actually sold great merchandise. But it's just gone downhill. Forget sizing with anything, it's a guessing game. Items come damaged or not as they appeared on site. Yes, they ship considerably fast, but in doing this and all the excessive sales they bombard you with in your email, they don't account for what they have in stock. I ordered four items, was told that day all were confirmed for purchase. Three days later, was sent an email alerting me that the 4 items had ALL been shipped, tracking number and all. Then suddenly, 4 days after that, imagine my surprise when I get an email from KILLSTAR (no I was not surprised, we've been down this shady road before), telling me that oopsy one of the items was never actually in stock and now I'm getting a refund. What? Why did that take over a week? Of course customer service was vague and nasty as usual, don't even bother with them, they don't care if they lose customers, they'd rather make a quick buck.

The best part is, they already took the full amount out of my bank account and no refund has been issued. Then I was told that my refund would be 25.64, when the shirt was 26.99. I asked why and the response was because I used a 30% off sale code. Mind you, this sale applied to every item I purchased. It's so convenient they chose to apply it to my refund item to rob me of a dollar from an item I'll never see from a mistake they made. I really wonder if they want repeat customers at all? Because I have dropped hundreds at this company in the past, less in recent years, just to be screwed over like this.

Way to go KILLSTAR, I'll take my business elsewhere. Your merchandise is subpar at best and overpriced. Shop on Etsy.

I received the killstar possessions handbag today in the mail, and its alot shorter and smaller, and not distressed "leather- look" like the picture on their website. The faux leather is really stiff, and doesnt hang like it does in the picture on the website when on the shoulder. The zipper was difficult to unzip and looks like it might break with any real wear or tear to it. I actually think it hardly looks like what they pictured. I think they need a more accurate picture of the quality of this product on their site.

Okay so I literally spent about $300 on their website, got a confirmation email about it. Next day they email me about how my shipping info wasn't recognized so I gave them the correct info. The next day it says the same thing (meanwhile money has already been taken from my account) they also said my order was cancelled from the start yet they needed correct shipping info? And when I tried to tell them about everything nicely and try to figure out what was going on they just told me that it's going to be cancelled and they had no matter with it being cancelled. And answers were VERY vague. Needless to say, don't waste your $#*!ing time. Still waiting for money to show up in my account.

I've ordered from killstar a few times and I've never had any issues at all with their items, but I recently purchased a dress from there and I wanted to return it as it was to big, so I did return it and wrote to them that I would like a smaller size, and because I had to pay for the return I could track the item and they had received it, I had no email or anything to say that they had it or to let me know when they would be sending out the item I had to email them five times just to get through to someone and even tho it's lockdown I understand things might take longer but it's as if their ignoring me. I still havnt received my exchange and no email to inform me about anything. I feel a bit lost and don't know what to do if I can't get through to them? But the customer service is absolutely shocking.

I went on their website for the Black Friday sales. I bought a purse for around $37 usd, that's about $50 Canadian. I ended up paying $85 Canadian for the purse and shipping. Shipping said 1-4 days but it's been a few weeks. Got a notification this morning saying I needed to pay $20 for customs fees. This has turned into a $100 purse and from the reviews, quality is horrible. I haven't even received my package yet and they don't respond to emails at all. Never ordering from this website again.

Hello!
I`m from Ukraine and I have problems with KILLSTAR(
I have placed my order two months ago and still have received neither my package nor a refund
Thought it was ok to wait because I live across the ocean. Turns out I was wrong.

What they tell me is that it`s not their fault but its USPS! I`m not aiming to sound like a drama queen but the package can`t be tracked at all!

Now I realize how naive I was. So many bad reviews I didn`t bother to check before

#allhopeislost
#killstarisgross

Don't waste your time shopping here if you expect for people to respond in a timely manner to any of your issues or complaints. Had to pay $20 to return items and then was told I could only get a credit even though it's obvious that I purchased multiples of the same size. Also requested to speak with a Manager on 3 separate occasions before finally getting someone via email. Find another place to shop, you're wasting time & money here.