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Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe Reviews Summary
KeyCafe has garnered a generally positive reputation, particularly for its responsive and helpful customer service team. Customers frequently commend the support staff for their professionalism, patience, and efficiency in resolving issues, contributing to a high level of satisfaction. However, some concerns arise regarding service fees, such as key pick-up charges, which have deterred potential users. Additionally, there are suggestions for improvements in the user interface and setup process, particularly for less tech-savvy individuals. Overall, while customer service is a notable strength, addressing pricing and usability could enhance the overall customer experience.
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Keycafe's anyway great product is completed by a responsive and customer focused Support team. Special shout out to Kamoi who is so lovely to interact with! Thank you
It was short and sweet. We realized the problem was me. I apologized for wasting his time. Very patient with me
Latoya was amazing at calling me right away and understood the urgency in my request. She was able to track down my keys as soon as possible. I appreciate all she did to solve my issue.
I used a neighborhood Key Cafe to store an extra set of keys for guests who would stay at my apt. Setting it up was seamless and I didn't have any issues. Any time I needed to message customer service (ie to ask for invoices or how to update things on my account), customer service was quick, friendly and efficient. Would use this service again.
Natoya was incredibly patient and helpful in helping me troubleshoot the Keycafe that was unresponsive. We got the issue handled quickly and we are back in business.
We placed our key in the mailbox while there were two empty boxes with the door open so we close our door and the two other doors. Somehow the system did not register the correct box we opened for ours and when we opened it next the wrong box opened. Kamoi and the technician assigned were patient and helped me troubleshoot live. The next day technician went to the store and found my key. I'm appreciative of the team effort and the entire process was seamless and stress free.
The support staff was very patient, helpful, got the issue solved. She really tried hard, and I am very grateful.
Our customer care rep, Chienpei, was extremely helpful and doing a wonderful job of following up. She is great and very pleasant to work with.
We're using to manage access to our apartment in NYC. The service is easy to use and the support has been great and super responsive. I received a call because they thought my testing of the key access might be suspicious- appreciated that level of support.
Latoya was extremely helpful! Walked me through the entire process to success resolution!
Thank you!
Associate was efficient and pleasant while assisting me. Very knowledgeable and provided clear directions on troubleshooting processes..
I've always received great customer service from key cafe. Unfortunately their locations no longer work for me and I hope they expand. I do not like the auto recharge for billing they implemented last year, and prefer to pay as I use the service (and not in advance). The prices have increased for key drop off and pick up over time and it's not as affordable anymore.
CSR named Chienpei was excellent when it came time to close my account; she was polite, hassel free cancellation, quick, efficient, called me directly to go through the process and awarded me a full refund of unused balance.
Helped late in the evening and was successful
In opening a jammed box.
It works like a charm. Have had no problems whatsoever.
The live chat assistant was excellent. She helped with all my questions and sent me follow up emails to ensure I am provided with additional details.
I had a great experience. The individual was very helpful, much appreciated.
My only negative comments are that the set up instructions and process are very confusing.
When Said talked to me he was very helpful but the volume on his phone was very low so it was hard to hear him. But he was extremely helpful (I couldn't have set up without him).
I had a problem with a broken bin, after some diagnostic communications, they have sent a replacement bin and a very helpful video tutorial on how to replace this. Thank you for your assistance!
Very kind, understanding, and professional person. She answered all my questions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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