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Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe Reviews Summary
KeyCafe has garnered a generally positive reputation, particularly for its responsive and helpful customer service team. Customers frequently commend the support staff for their professionalism, patience, and efficiency in resolving issues, contributing to a high level of satisfaction. However, some concerns arise regarding service fees, such as key pick-up charges, which have deterred potential users. Additionally, there are suggestions for improvements in the user interface and setup process, particularly for less tech-savvy individuals. Overall, while customer service is a notable strength, addressing pricing and usability could enhance the overall customer experience.
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Soufiane was very helpful in aiding me navigate through a complex smartbox and account set up. He was patient, and guided me through each step.
The rep was extremely helpful and polite. He helped me the whole way through fixing my problem, and then gave me more info than what my ticket was for originally for.
Very responsible and patient seller, helped me solve my problem, was very polite and took care of my feelings throughout the process, once again express my gratitude.
I had a great experience with KeyCafe's support team, especially Camara. I had trouble accessing a key for one of my listings at 12 York Street, and she was super helpful the whole way through.
Camara figured out what was going on, updated the key status manually, and walked me through exactly how to fix it. She was patient, friendly, and made sure everything was sorted. She even took the time to explain my billing and suggested how I could get the most out of my plan.
Overall, KeyCafe's service is top-notch, and their support team is awesome. Big thanks to Camara for making everything so easy!
Quick call back and the directions were clear to resolve my problem.
Excellent CSR. Showed me respect, and paid attention to my concerns. Take you very much for being the help that I needed.
Great convenience paired with amazing customer support!
My guest couldn't open the key box and almost panicked. Achraf from your customer care kindly called her several times (and found out that she was in the wrong Keycafe...)
We had a guest check out of our condo and not be able to use the lockbox as it was down and key Cafe did not know that it was down. I called as I had another guest checking in same day. They were unable to fix it right away so I had to get my cleaner to meet the guest, which cost me another $100. For her to go back downtown to meet the guest to give them the keys, thank you Key Cafe for crediting my account for $30 however it's still a minor amount considering the inconvenience to myself my guest and my Cleaner but thank you for getting it resolved. The customer service reps were excellent as it was not their fault at all but worked very hard at getting things back up and running and their communication with me was excellent
Today soon get answer my call and settled down my issues.
She worked me through the required process to get the Smart boxes work again. She has excellent customer service and Technical skills.
The customer service agent helped me to find my keys that guests put it in a random empty lock box, it was challenging but agent got it resolved.
実際に、Keyboxの前に立って、初めてわかることが多かった。端末でのインストラクションに従うということだが、行ってみないとわからないことが多い。
グローバルSmartBoxコードが、初めて使う場合の「アクセスコード」であることに、気が付くにも時間がかかる。用語を統一したほうが良いと思う。
個人ユーザーが使うには、説明が足りず、難しいと思う。
わからないので、その場でヘルプデスクに電話しても、つながらない。
しかし、それを差し引いても、コンビニで24H使えること、電源や回線が切れる心配がないことは、たいへんよいと思う。
Very helpful and does not let you wait to look for answers.
Good, app did not work but support was good. Mobile app did not have all functions, only desk top version allowed us to do what we needed.
During the Easter weekend, Latoya C-B. From the Support Team quickly picked up my call and saved the day! While trying out the pickup/drop off process, I locked myself out of the locker. When I called the 24/7 phone number listed on the locker, I did not expect someone to pick up so quickly. Upon explaining my situation, Latoya knew how to resolve it right away. Within seconds, I was able to retrieve my keys. She patiently stayed on the phone with me to ensure I understood the system. Thank you for your hard work.
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