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Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe Reviews Summary
KeyCafe has garnered a generally positive reputation, particularly for its responsive and helpful customer service team. Customers frequently commend the support staff for their professionalism, patience, and efficiency in resolving issues, contributing to a high level of satisfaction. However, some concerns arise regarding service fees, such as key pick-up charges, which have deterred potential users. Additionally, there are suggestions for improvements in the user interface and setup process, particularly for less tech-savvy individuals. Overall, while customer service is a notable strength, addressing pricing and usability could enhance the overall customer experience.
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Keycafe is very convenient and easy to use both by the guests and the host. There were some glitches from time to time but customer service is excellent! Very prompt response and fix issues in no time.
Excellent solution with superior support. The support is always there for you if you had any challenge.
I used it for more the 100s check in and check out, easy was to pass on keys 24/7
We have several FLEET Vehicles which are shared amongst employees. To help keep better accountability we got the Keycafe System. This has been night and day difference in our key management capabilities. People are able to see who is driving their vehicle as they are coming into work instead of spending the first part of their shift trying to track down their keys.
To my own fault, I plugged an ethernet cable into the wrong spot. Keycafe's team was extremely flexible in getting things resolved and very responsive. They also worked well with our IT department to work on getting everything through the firewall. My only semi-complaint would be that this was not a super quick process. Ultimately they resolved all of the issues and sent replacement parts for what needed to be replaced.
As another bonus, Keycafe has added several new features since we have gotten the box. We are now able to assign employee numbers instead of them having to use their phone numbers. We are also able to get users set up to check out keys that do not want to download the app on their phones.
I highly recommend Keycafe and want to say thank you for the excellent customer service follow through in ensuring our system was up and running! They have added additional features that weren't available when we first got our system and I look forward to seeing them advance their systems in the future.
Very good customer service! Thank you for your help in setting up my account.
Customer service was fantastic. You can't beat it!
Always quick and fast! The technology and quickness to solve issue are great. Issue only come once in a blue moon. I couldn't be happier with the service from keycafe.
I have found the Keycafe support staff helpful whenever needed.
My AirBnB would not function without KeyCafe! The service is genius and it just works. And in case of anything going wrong the support is simply delightful.
Very easy to use. They offer around the clock customer support who are friendly and knowledgeable. Great custom service.
Worked with me for over 3 days and were very helpful!
For the most part good when your boxes are working they work well. There is a problem with onsite support. I attribute this to a lack of local technicians. When one of your installations goes down it takes way too long to repair it. We have been in situations where our keys have been locked in your box for days and sometimes more than 2 weeks and had to recreate keys and fobs to continue our business.
As for your telephone techs goes it's been a pleasure but not in their control.
Je suis gérant d'un petit hôtel de 7 chambres, prise en main rapide et intuitive, facile d'utilisation, qui va me décharger du travail, beaucoup moins de présence d'accueil, et maintenant nous pouvons recevoir nos clients 24h/24, parfait, merci, keycafe, cdt Mr DELAGE
I use Keycafe infrequently, and find that I don't remember how to do it. I had trouble putting a key into the lockbox. However, the customer service agent I spoke to, at 12.30am, was able to walk me through the steps and get the key in the box. So I was happy about that!
Communication over the phone was great. I got navigated through all details and created a booking that i need. Very, very appreciated.
Works, helped streamline key access and returns for our employees.
Anthony Carrera was very helpful with getting me set up to use Keycafe and our new Smartbox. The information was clear and he was very friendly when answering my (many) questions.
Key Cafe representative reached out to offer training. Other than our video connection (poor internet) being a bit slow, the entier experience was great.
We were looking for a solution to simplify and manage our key exchanges with guests. Keycafe presented us with the most economical and reliable way to manage our key exchanges. They offer around the clock customer support who are friendly and knowledgeable. We especially like the feature were we are notified about each key pick up and drop off on the mobile app.
Highly recommend!
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