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Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe Reviews Summary
KeyCafe has garnered a generally positive reputation, particularly for its responsive and helpful customer service team. Customers frequently commend the support staff for their professionalism, patience, and efficiency in resolving issues, contributing to a high level of satisfaction. However, some concerns arise regarding service fees, such as key pick-up charges, which have deterred potential users. Additionally, there are suggestions for improvements in the user interface and setup process, particularly for less tech-savvy individuals. Overall, while customer service is a notable strength, addressing pricing and usability could enhance the overall customer experience.
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Great experience using KeyCafe. Customer service is responsive and professional.
Highly recommend.
Friendly supporting stuff, instant help whenever I need. The system allows people have more control about the visits.
We had multipule key drop offs and we inadvertantily cancelled one of the bookings. With assistance we were able to reset the reservation and access the key that was inside the key cafe
Customer support from KeyCafe is good. I am a new user. Whenever I have problem using the app or the Smartbox, I call the help support line and got the problem resolved.
In addition to the convenience and everything else you get.
Keycafe has been great so far! Most of the time the costumer service is great whenever I call or chat through the website.
A few situations where I was disappointed how Keycafe handled it were once when the guest when dropping off the key misplaced it into the wrong keybox. Not sure how that happened but regardless Keycafe at first they attended my need, but as soon as they saw that it wasn't possible through the phone or chat then they proceeded to say they will send a technician to the site. I was waiting all day at the site for the technician and no one showed up to do the inventory of the keys as they had mentioned they will do. When I mentioned that to the person on the phone they just lied and said the person shows up early and that it takes the very little time etc., while I was there all day from very early in the morning and also the concierge told me no one showed up as they have to register with them to do the work on the keyboxes. Very disappointing that Keycafe would handle that so irresponsibly and just lie about the whole thing about sending a technician to the site. At the end the key was lost and I had to send for a replacement in a rush as I was having another guest arriving that afternoon. Keycafe mentioned they will keep looking for it, but I heard nothing else from them ever again regarding that.
Another situation that happened was when another guest was trying for 20 min to drop off the key without succeeding, when scanning the keycafe fob there was an error in the screen that seemed to be something wrong with the system. She eventually had to leave the key with the concierge which is something that should not happen. The concierge mentioned that the system has been failing and that she wasn't the only guest dealing with this problem.
J'avais par inadvertance placé un message keycafe dans les spams ce qui a bloqué mon accès à mon compte. L'assistance a œuvré efficacement pour détecter le problème et ainsi me redonner accès à mon compte. Merci
I had an issue with my guest placing the key in the wrong box. Chienpei was so hopeful and she solved the issue for me. Thank you so much!
The staff were very helpful! They were able to fix the problem right away.
Keycafe works perfectly! User friendly and haven't experienced any issues! Highly recommended to anyone looking for a key box solution.
Chat service is wonderful, always quick and find us a suitable solution!
This is a great solutions for condos that don't have a normal lockbox area.
I just found the app a little confusing and too many options.
When I 1st signed up at the condo it just wasn't working out. No matte what I did I couldn't figure it out. I kept trying until randomly it all worked out.
Pls assume your client base aren't a bunches of tech company engineers! Make the sign up process and other processed fool proof
Aladen is very helpful and patient with working on the issues I had. Greatly appreciate the customer support he showed me!
I had an issue with my keys getting lost. Keycafe staff were very professional and were able to locate the keys and return them back to me within hours after report. Great experience and really appreciate the resolution!
Some of our keys were impossible to find in the keycafe... But within the time to think about the problem... Okeen Clark-Simonds, your agent, gave us all the support needed.
We have been using key cafe for a while now, we have a lot of problems at times but we are so happy to have Aladin on the phone who is an amazing person.
I have rarely seen such a sharp person, he keeps his calm in all situations, it's incredible.
You have a golden employee who always listens and speaks perfectly.
For me key cafe doesn't mean anything without Aladin I think I'm not the only one who thought that.
I thank him a thousand times for the work he has done with perfection in every problem.
Thank you Aladin on behalf of the entire benvini team!
It takes a bit of effort to set everything up (and sadly they don't provide a functionality for testing as after a few test openings the counter starts), but once you understand how the system works, it's quite easy and works well
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members