KeterReviews 23

I purchased a Keter shed from Costco. Two main parts had been damaged in shipping so I contacted the office on May 12. They started the process to replace the parts and asked that I send a copy of the receipt and photos. I was also informed that parts come from Israel and they would take 4-6 weeks. A confirmation email came in with a case # and I sent the requested to them within 15 minutes. I replied to the confirmation email and also cc'd another email that they had given me. I then received an auto reply confirming receipt.

Seven days later, I get an automated response with my case number saying that the replacement parts have not been shipped as they are still waiting for the requested receipt and pics. I call them immediately and the person verifies that they received by email and the parts would be shipping next week.

One more week goes by and I get another automated email with my case number saying that since I did not respond, my case was closed. I again call and they confirm that my case was closed and no parts were being shipped. I went through the entire story with the guy and he finds my emails and apologizes. He then tells me that the parts are now officially ordered and they will take 4-6 weeks.

This company has MAJOR customer service and/or computer system problems! Although the product quality looks good out of the box, you can't rely on their customer service if you ever need it. I was partially attracted to their product for the long warranty but from my experience, good luck if you ever have a problem!

I purchased a Keter Corfu Patio set and it is fab, the only small niggle is that the screw covers are warped on one of the chairs and every time someone sits on the chair they ping off!
I went to the Keter site and have twice (may be even three times now) requested replacement parts. I have also used the site to contact the ironically named 'Customer Service' department about three times and have had no contact and no replacement parts...
As, I have said the product is lovely, sturdy comfortable and a very good looking item, but the fact is that it is not properly finished off due to these two covers!
It is a real shame that the company cannot invest some time and effort in their relationships with existing customers by providing them with a customer service that matches their products!