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KEH

4.8

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KEH Reviews Summary

KEH has a rating of 4.8 stars from 22,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.

service
251
value
270
shipping
263
returns
68
quality
263
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Karen J.
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...
April 20, 2016

Date of experience: April 20, 2016
Thomas H.
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I purchased a Fujifilm X10 and a black leather case for it. The camera was rated EX+ and I think that was an accurate rating. The camera came without a lens cap and without an owner's manual. I found the manual in the KEH Ebay store and bought it for $4.99. The case was rated as EX but it did not come with a strap. I was surprised by that, but since a strap (nor lack of such) was not mentioned in listing I had no complaint and happily the case is in EX condition.
Reading the manual I discovered that a strap had been included with the camera when new. If there ever was a case strap it wasn't really needed! I didn't shop for an authentic Fuji camera strap because its installation (per manual) involved strap clips and a "strap attaching tool" that were also not included with the EX+ camera. I purchased a great Op/Tech strap from A****n and my compact camera (in its leather case) is a comfortable load.
While it can be used as a point-and-shoot camera the X10 has many "serious" features. I am looking forward to getting over its learning curve. Within a week I discovered a source for a step-up adaptor for 52mm filters. The first one I bought was a B&W polarizer and I bought it from KEH. I guess that proves that I am a satisfied customer and I recommend that anyone interested in a used camera and/or lens should consider shopping at KEH.com.

Date of experience: April 20, 2016
Mateusz W.
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Love the site and company!
April 20, 2016

Love the site and company!

Date of experience: April 20, 2016
Dale E.
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I've been buying since 1986
April 20, 2016

I've been buying since 1986. Keep up good work

Date of experience: April 20, 2016
Lawrence D.
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Great, as usual
April 20, 2016

Great, as usual

Date of experience: April 20, 2016
Robert B.
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Fast shipping
April 20, 2016

Fast shipping. Product hardly looked like it was ever used.

Date of experience: April 20, 2016
Chris H.
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Everything was fine
April 20, 2016

Everything was fine

Date of experience: April 20, 2016
Norman G.
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I've bought several items from KEH and I'm sure I will do so in the future.

Another winner from KEH!

Date of experience: April 20, 2016
Mathew G.
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I am still getting used to the new site..
April 20, 2016

I am still getting used to the new site. It does not feel as easy to navigate as the old site. I would like a way to filter out out-of-stock items, as they do not add value to the search results.

Date of experience: April 20, 2016
Greg M.
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Great company, great products
April 20, 2016

Great company, great products

Date of experience: April 20, 2016
John B.
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FOR A BARGAIN ITEM IT WAS BETTER THAN EXPECTED!

Date of experience: April 20, 2016
Alex H.
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Quick and easy
April 20, 2016

Quick and easy

Date of experience: April 19, 2016
Nathan M.
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There was no mold, however there was a lot of dust inside of my lense that I ordered.

Date of experience: April 19, 2016
Byron M.
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Good as it goes
April 20, 2016

Good as it goes. I liked shopping on your old website better. I was able to find things I did not know I needed.

Date of experience: April 19, 2016
Robert B.
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Great stuff
April 20, 2016

Great stuff.

Date of experience: April 19, 2016
Jake D.
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I was checking lenses on ebay, worrying about seller reputability and item condition. Then I came across KEH and found what I needed for a lesser price, and free shipping. The items were in beautiful condition, which was a very pleasant surprise. Definitely better than I anticipated, based on KEH's rather modest ratings. Very happy!

Date of experience: April 19, 2016
Ron T.
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Good communication
April 20, 2016

Good communication. The used camera was in great shape, as described. Thanks.

Date of experience: April 19, 2016
Simon L.
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Condition of products exactly as advertised; fast, efficient service; products securely packed; a pleasure to deal with. Highly recommended.

Date of experience: April 19, 2016
mark h.
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It was like any online shopping site
April 19, 2016

It was like any online shopping site. Fairly easy but since this is my first time ordering from you guys, we'll just have to wait and see when the product arrives.

Date of experience: April 19, 2016
Michael Y.
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Still not used to the new website, it just doesn't seem as easy to drill down to what your looking for.

Date of experience: April 19, 2016

From the business

Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.


keh.com
Smyrna, GA, United States
+138
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