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Kabbage

3.2

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Kabbage Reviews Summary

The company has garnered significant criticism for its customer service, particularly regarding the handling of PPP loans, with many customers reporting unresponsive support and frustrating experiences in accessing funds. While some reviews highlight the ease of obtaining loans, the high fees and unfavorable terms have led to perceptions of predatory lending practices. Positive feedback is limited, primarily centering on individual staff members who provided assistance. Overall, the sentiment reflects deep dissatisfaction with the company's operational reliability and support, raising concerns about its commitment to small business clients and the integrity of its lending practices.

This summary is generated by AI, based on text from customer reviews

service
29
value
26
shipping
10
returns
9
quality
23

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New York
1 review
0 helpful votes
Follow Rafael D.
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Kabbage is a great company that help small business to growth even in the bad times so is no better online business lenders in the market better than kabbage

Date of experience: May 23, 2016
Nebraska
1 review
11 helpful votes
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BAD EXPERIENCE
May 7, 2016

If you own a seasonal business and you go through the application process, their qualification process leaves much to be desired. They look at the last 3 months of deposits. You can produce millions in deposits the other 9 months, but if your season is starting and you need a small injection of cash, do not apply as you will not qualify. I after reading the reviews, gives me the feeling that Kabbage is ran by Tony Soprano, hence you are dealing with predatory subprime lenders. I guess it was divine intervention that we did not qualify.

Date of experience: May 4, 2016
Colorado
1 review
31 helpful votes
Follow Bob S.
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If you ready this and still do business with Kabbage, than you deserve to get screwed!

Kabbage.com is nothing more than a bunch of loan sharks who happen to buy air time on major media stations to establish credibility.

Let's begin. Here's their basic process:

1. They quote you a ridiculously high rate. They disclose it as a "monthly" rate, but if you do the amortization, it comes out to about 35%-$44% (because anything above 45% is illegal).
2. When you say "no way", they start the lying! They tell you: "if you take out a loan or two, we can see how well you pay it back and then lower your rate".

I am ashamed to admit I fell for this one. I took out a loan for the sole purpose of "establishing credibility" to get my rate lowered so I could take out a real loan for what I needed. This was EXACTLY what my rep told me to do!

Of course you can guess what happened. I paid it back quickly, they said "thanks sucker" and kept my rate the same.

By then I had committed to the vendor to buy their products so I had to take another loan, at the high amount, to buy inventory. I've since paid that loan off and asked them "it's been 6 month, how about a rate decrease so I can expand?". One guess what they said.

So, if this review (and my report to the BBB) doesn't stop you from using them for financing, than you're as big a fool as I was when I started. I didn't know any better, you do!

Date of experience: April 15, 2016
Ohio
2 reviews
24 helpful votes
Follow Bethany H.
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Loan sharks who will financially break your knee caps even if you make early payments. To completely free yourself of the the outrageous 30% fees, you have to pay off THE ENTIRE BALANCE. I have been throwing an extra 3-5k monthly payments on my loan thinking that would reduce the fees... NOPE.

Date of experience: April 12, 2016
Indiana
1 review
10 helpful votes
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Kabbage gave me a 6,500 loan to begin with and within a couple months they kept raising it all the way to 21,000 within 8 months. I bring in about 150,000 a year. Well my spending got out of hand and my payments were becomeing more than I could pay when all the sudden my sales dropped dramatically and I wasnt able to make my payments. Didnt know what to do so I didnt make payments for a few months. They called everyday 10 times a day. They started taking different amounts out of my checking account every week causing overdraft fees till I put a stop payment. I had every intention of paying Kabbage back but didnt have enough for the payments. I saw all the reviews about how the people were rude and wouldnt work with you and it scared me. Figured I would have to file bankruptsy but I finally emailed them and told them my issue and got ahold of someone and they worked with me on making smaller payments. I now am making $675 payments every month for 3 years. Although I am not able to spend anymore, they did work with me on making the payments instead of making a judgement and sending me to court and paying alot more in fees. Hope this helps someone that is in the same perdicament.

Date of experience: April 2, 2016
California
2 reviews
0 helpful votes
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Very Great Work
March 31, 2016

I worked with Greg Bianchini. He was great to work with - on time, kept in communication, straight. Very rare to find this level of service. Very pleased. Will continue to refer other clients here as well.

Date of experience: March 28, 2016
North Carolina
1 review
1 helpful vote
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Awesome!
March 27, 2016

Great program to fill the gaps if your company has ebbs and flows like most. Easy sign up and approval process and agent assigned (Greg Bianchini) spent all the time needed to ensure i totally understood my options.

Date of experience: March 24, 2016
Florida
1 review
16 helpful votes
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On the day they took a $6600 payment from me, the reduced my available cash to less then the remaining loan. They claimed that I was over obligated and that my FICO score was low (664?). It put me in a horrible position with regard to my rent and property taxes. I had never missed a payment either.
They are tantamount to a revolving charge account that you use when your new business has caused you to max out your cards. No more than that. And a high expense one to boot!

Date of experience: March 23, 2016
California
1 review
2 helpful votes
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Greg was fantastic! Very clear about what underwriting needed when, timely in his follow up, and totally committed to getting us across the finish line. I would work with him again without reservation.

Date of experience: March 22, 2016
Texas
1 review
4 helpful votes
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I joined Kabbage thinking it was just another computer-generated and operated business. I was approved for a loan, but was not gonna rush to accept their loan offer and what I considered to be a too-quick loan repayment scheme. Then I spoke with Greg B., a real-life representive of Kabbage who gave me options and solid advice. It made the difference! Because of my interaction with a real, alive, intelligent, and caring human being, I made a great business decision to utilize this opportunity. Greg, A HUMAN, made the difference!

Date of experience: March 9, 2016
Florida
1 review
8 helpful votes
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Long story short, you will never receive a single promotional gift card they promise! I borrowed roughly 22,800 from kabbage with incentivized funds totaling a whopping $350. I have payed back my ENTIRE loan balance in full, and would you believe I have not received a single card? I've complained and spoken to everyone within customer support. The live channel on their website just closes my window whenever speaking to me. Its quite ridiculous and ultimately a scam. Their are laws out there preventing such things, but thats not going to stop KABBAGE from making their money. Please be advised. I am a father who was hoping to buy Christmas Presents for my children. Luckily this was just a means to add to what I was able to provide for them, but this was saddening to me nonetheless. If for no other reason, stay away for ethics

Date of experience: February 18, 2016
Florida
1 review
2 helpful votes
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Excellent Service
February 19, 2016

Greg Bianchini with Kabbage provided some of the best service / follow up I have ever seen in any industry.

Everyone I dealt with was direct, friendly and service oriented.

I am very appreciative of the excellent experience I had with Kabbage. Would highly recommend!

Date of experience: February 16, 2016
New York
1 review
0 helpful votes
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Great experience thus far
February 13, 2016

It was very easy working with the team at Kabbage. Greg was great, patient and informative. I'm glad I got the recommendation

Date of experience: February 10, 2016
Georgia
1 review
2 helpful votes
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Great Company!
February 14, 2016

I loved how easy the loan application process was. The website is designed well, easy to navigate. The site was fast to submit the application and even faster to get the approval.
Once approved the funds were distributed within a couple of days!
Additionally the Kabbage employees I've spoken with are top notch.
Great company, great system, and great employees!

Date of experience: February 10, 2016
New Jersey
1 review
1 helpful vote
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Thanks Chris Williams for working with us so patiently through the loan process. He answered our call and emails promptly and walked us through everything, explaining what was needed and getting us a great rate for our loan. I would recommend the company and Chris too any small business looking for funding.

Date of experience: February 5, 2016
Florida
1 review
0 helpful votes
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Great experience
February 7, 2016

Kabbage makes the process of getting a loan as fast and strait forward as it ought to be. No added, unnecessary red tape. No additional documentation or hoops to jump through requested as you wait for a response from a bank who doesn't keep the same hours as a restaurant. No games. No nonsense. Greg Bianchini was polite, knowledgeable, and understanding. The relatively small loan I've received from Kabbage has allowed me to, finally, breath a little easier and get back on track. Thankful and optimistic is the end result of my experience.

Date of experience: February 4, 2016
Missouri
1 review
3 helpful votes
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Happy with Kabbage
February 7, 2016

Greg B. Was extremely helpful, we appreciate the fact that he went above and beyond to help us out, he is very personal and personal. Thanks Kabbage

Date of experience: February 4, 2016
Iowa
2 reviews
2 helpful votes
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In business one encounters many people who simply "go through the motions." Greg Bianchini is not one of those people. Greg is an invaluable asset to a service many might perceive to be nothing more than an online product. He brings a very personal, hands-on approach. While I am still a bit perplexed and frankly frustrated at my loan not being approved, I'm not leaving upset--due solely to the level of service Greg provided. It must be difficult to provide the extraordinary level of service, such as that which Greg delivers, only to not be supported by the product itself. I believe it's a disservice to the credit consultants of Kabbage as well as the prospective customers, such as myself, to not disclose specific underwriting requirements that were viewed as unsatisfactory.

Date of experience: February 4, 2016
Illinois
1 review
2 helpful votes
Follow Rob C.
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I can't give Kabbage and my rep, Greg Bianchini, enough credit. Great job! None of this hip hip hooray sales-talk nonsense – Greg is straightforward and intelligent. And I almost threw the mailer away. At first I wrote off Kabbage as another one of those "cash register" loan outfits, but that was absolutely wrong. Kabbage lends based on the strength of your bank account. I was able to get a loan when no one else would lend to me, simply because I have the revenues and they know I can pay it back. I really needed a little boost and Kabbage gave it to me.

Date of experience: February 1, 2016
Arizona
1 review
2 helpful votes
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They get the job done! Very little talk, all action. Money is in my account right away, the terms rock. Great company, great team, great partnership!

Date of experience: January 26, 2016

From the business

Kabbage provides automated, online financing to small businesses in minutes.


kabbage.com
Founded in 2009
Atlanta, GA