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K4G.com Reviews Summary
K4G.com has a rating of 3 stars from 123 reviews, indicating that most customers are generally dissatisfied with their purchases. K4G.com ranks 14th among Gaming sites.
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I bought a key for Football Manager for my grandson and what I got - NOTHING. It simply doesn't work but K4G starts making excuses and doesn't refund it. Moreover - they somehow manage to subscribe me for their disgusting service and when I ask them to cancel my subscription they just ignored me and stopped contact me. Beware of scum!
Good prices, excellent customer service (had an issue with an order, got it sorted out in half an hour through online customner care)
Recommended!
Hello,
Thank you for your fantastic review.
Kind Regards,
Dominik
K4G Reputation Team
It is a scam. I bought a key from K4G and after receiving it, which took a long time for my security, paradoxically. The key was already used, no money, no key and thank you very much for my money. A lot of nice words but they take no responsibility for anything. Be smarter than me and buy here better buy elsewhere.
Hello,
Thank you for your review and we regret to see it is a negative one.
First of all, we would like to thank you for giving our site a chance and for the time spent leaving us the review.
Following, lately we have been facing a huge traffic surge, therefore the prolonged case resolution time. We are truly sorry for that, and would like to ensure you we will prioritize your case.
When it comes to what has been stated, we would like to emphasize that at K4G we sell thousands of keys on a daily basis and more than 99,6% of them do work flawlessly. Nevertheless, on extremely rare occasions, mistakes do happen and we are sad to see that was the case with your order.
Unfortunately, based on the provided information we are unable to identify your case in our system. With this being said, can you tell us more details concerning your order, so that we could refer to it adequately?
We are looking forward to hearing from you.
Kind Regards,
Dominik
K4G Reputation Team
This company has the worst possible customer support you can find, DO NOT BUY.
They will take your money and will not provide any solution and blame other companies such as Steam, Activison etc. buying from this company is like playing a lottery and praying something good comes out. Be aware, just RUN!
Hello,
Thank you for your review and we regret to see it is a negative one.
First of all, we would like to thank you for giving our site a chance and for the time spent leaving us the review.
Following, lately we have been facing a huge traffic surge, therefore the prolonged case resolution time. We are truly sorry for that, and would like to ensure you we will prioritize your case.
When it comes to what has been stated, we would like to emphasize that at K4G we sell thousands of keys on a daily basis and more than 99,6% of them do work flawlessly. Nevertheless, on extremely rare occasions, mistakes do happen and we are sad to see that was the case with your order.
Unfortunately, based on the provided information we are unable to identify your case in our system. With this being said, can you tell us more details concerning your order, so that we could refer to it adequately?
We are looking forward to hearing from you.
Kind Regards,
Dominik
K4G Reputation Team
I have bought a key a day before and Steam notified me that this code has been already used. I contacted the support and proved them, that I have not used the mentioned key. But this day I got an email that "The Supplier has confirmed to us, that the key has been sold only once.", so they cannot do anything.! Avoid buying anything from FastCodes and even from this site.
Hello,
Thank you for your review and we regret to see it is a negative one.
First of all, we would like to thank you for giving our site a chance and for the time spent leaving us the review.
Following, lately we have been facing a huge traffic surge, therefore the prolonged case resolution time. We are truly sorry for that, and would like to ensure you we will prioritize your case.
When it comes to what has been stated, we would like to emphasize that at K4G we sell thousands of keys on a daily basis and more than 99,6% of them do work flawlessly. Nevertheless, on extremely rare occasions, mistakes do happen and we are sad to see that was the case with your order.
Unfortunately, based on the provided information we are unable to identify your case in our system. With this being said, can you tell us more details concerning your order, so that we could refer to it adequately?
We are looking forward to hearing from you.
Kind Regards,
Dominik
K4G Reputation Team
Incredibly poor customer service. They ask me for my id and other paper and after sending it they retained my money and did not deliver the card
Dear Flavio,
Thank you for your review and we regret it is a negative one.
First of all, we would like to highlight that at K4G.com we pay huge importance to our Customers' accounts' safety. On rare occasions, we are not able to proceed with some purchases as our advanced security system is not allowing us to do so.
As for your case, we can confirm that your money has been refunded to your payment method. The funds should already be in your account.
Taking this opportunity, we would like to add that we care very much about Customer Satisfaction and we hate to leave you unhappy about the situation. We have therefore sent you a ticket with an extra explanation and some compensation gift. Would you mind checking your Inbox?
Looking forward to hearing from you.
Best regards,
Lukas
K4G Team
Unfortunately, I found myself in an unpleasant situation: I purchased the item by mistake. On another website, it was listed in the catalog as a Steam gift card, but on K4G, they were selling Steam accounts. Selling Steam accounts is illegal and against the rules, so I didn't notice the error and made the purchase.
As soon as I realized the problem, I immediately contacted customer support. The result: two weeks of correspondence, and I haven't received a refund, I still don't have the item, and €34 is gone.
I have purchased 2 CD keys for a game called Roboquest. This was my very first purchase and I had to confirm that this PayPal account is owned by me. I have went through the hoops to confirm my identity and received 2 unusable CD keys. I have contacted the K4G support team seconds after discovering that the CD keys were invalid. I have been told to contact Valve to inquire about the time and date of when the CD keys have been activated. I have also been asked to provide screenshots of me trying to activate the keys, screenshots of my Steam account license keys so they can confirm that I have not redeemed them. I have provided them with countless screenshots of everything to confirm that my situation is real and is not a scam. I have been patiently waiting and on 24/07 I have been told to give them 48 hours to resolve the issue. To this day I have not received any information and their supplier of the CD keys is still quiet about the situation as I have been told by their support team. They have told me to give them additional 24 hours to resolve the issue.
Dear David,
Thank you for your review and we regret it is a negative one.
First of all, we would like to emphasize that at K4G we sell thousands of keys on a daily basis and more than 99,6% of them do work flawlessly. Nevertheless, on extremely rare occasions, mistakes do happen and we are sad to see that was the case with your order.
From what we have investigated, your case has already been resolved and you have received a full refund for your purchase.
Nevertheless, we are very sad to see that this situation has negatively affected your impression of the site. With this being said, could you please contact us via our LiveChat? We will do our best to solve your issue.
Looking forward to hearing from you.
Best regards,
Lukas
K4G Team
An excellent site for buying games, programs, account replenishment with a good price!
Dear Ivan,
Thanks so much for sharing your experience with us!
We are glad to read that you are satisfied with your order. Great to hear you've had a wonderful experience with us!:)
Best regards,
Lukas
K4G Team
K4G is an excellent service to receive game keys at the lowest price possible. I have had no issues with any of my purchases and can only recommend them!
Dear Fridge,
Thank you so much for this 5-star review!
We are delighted to read that you enjoy our prices and would like to highlight that keeping them as low as possible is something we will continue to do:)
Best regards,
Lukas
K4G Team
I have bought multiple codes from these people and not once have I received my code at all, much less in a timely manner. Might as well set your money on fire!
Dear Kai,
Thank you for your review and we're sad to see it's a negative one.
Unfortunately, based on the provided information we're unable to verify what's been stated. Please, provide us more data we have requested via SiteJabber in order to help out. You can also contact our customer service via LiveChat, and your issue will be solved in a few minutes.
Best regards,
Lukas
K4G Team
Codes work, good prices and delivered quickly, can't make any complaints about them to be quite perfectly honest
Dear Elliot,
Thank you for your positive feedback!
Quick delivery is very important to us as we want every Customer to enjoy their game as swiftly as possible. We are proud to read that you appreciate it and assure you we will work on improving in this area even more.
Best regards,
Lukas
K4G Team
I've been shopping on the K4G.com website for months, I usually buy The Sims 4 cd keys, the prices are affordable and the codes arrive immediately! I will continue to buy on this site and recommend it to everyone!
Dear Martina Serena,
Thank you for your wonderful review!
Making sure the products are available for the best prices is something really important to us, and that is why we are really happy to see you found a great deal for yourself. We wish you an amazing time with your game and hope to see you around many more times.
Best regards,
Lukas
K4G Team
I bought 4 games and received them instantly. And the website encourages you to contact their customer service if you have any doubts, and I have found them to be very kind and patient, English is not my first language and sometimes I misinterpret some things but they where very helpful with my doubts. They also are very fast to respond.
Dear León,
Thank you so much for taking the time to leave us a 5 star rating!
It was our Support's Team pleasure to talk to you and we are glad that we could assist you. Please remember that if there is any other topic you wish to discuss with us, we will be more than happy to help you out!
Best regards,
Lukas
K4G Team
I had an amazing experience buying a Dead by Daylight DLC from K4G: the price was low and there were no problems whatsoever with the activation of the key.
Dear Alessandro,
Thank you a lot for such kind words.
Our team is striving to make our customers' experience as pleasant as possible and I'm happy that you're satisfied with our service!
Best regards,
Lukas
K4G Team
Dont buy on this page, they will activate some VIP sub and it will charge you if you wont deactivate sub manually
Dear Tomáš,
Thank you for your review and we regret it is a negative one.
When it comes to what has been stated, we would like to emphasize that the subscription has never been activated without your consent. You enabled the K4G VIP during the purchase.
If you wish to cancel the K4G VIP, please go to the VIP tab under your K4G account and deactivate the subscription. See more details at our Support Center: https://help.k4g.com/how-to-unsubscribe-from-k4g-vip/
Nevertheless, since Customer Satisfaction means everything to us and we are disappointed to see that the subscription made you unhappy with your K4G experience could you please contact us via our LiveChat? We will do our best to solve your issue.
Looking forward to hearing from you.
Best regards,
Lukas
K4G Team
Went in for a question about pre-ordered keys which I got answers to quickly, 10/10.
You'll also get the customer support premium included with your purchase ;).
Will be returning to their site for sure.
Ps. Give Kordian a raise :D
Dear Jopezo,
Thank you for your great review.
We are delighted to see you are happy with your first experience. We hope to have the pleasure of being of service to you again in the near future!
Best regards,
Lukas
K4G Team
I will be straight, this store is awesome, in the ways that you can find amazing games on amazing prices, the only thing I dislike is the method on adding funds, when you need to buy coins in euro value on their site and then, you need to wait for customer service to activate it for you, it takes too long for something simple. Besides that, great store, shop safely!
Dear Sergiu,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
We're working hard to keep the quality of our service top-notch and to provide the best deals to our users. It's really pleasant to see when the effort is appreciated.
Best regards,
Lukas
K4G Team
Good prices, fast delivery. My experience with customer service was good. Fast though the chat, friendly and efficient. (cheers Kordian)
Just be aware that the VIP discount only applies for a Single game.
Dear Maxime,
Thank you so much for your rating.
Offering products for the lowest prices is something we attach huge importance to, and we are happy to see you found an interesting game for yourself. We wish you a great time with it!
Best regards,
Lukas
K4G Team
Really good website! I recommend to buy games/software for steam, origin, epic games store and etc on this site!
Dear Customer,
Thank you a lot for such kind words.
It brings us joy to see you are happy with your K4G experience, and we hope to see you around many more times.
Best regards,
Lukas
K4G Team
From the business
K4G is an advanced but simple website for digital goods desgined for everyone. Our main goal is to provide you with TOP-NOTCH CUSTOMER EXPERIENCE at each step of your customer joruney. At K4G you will find CD keys for various gaming platforms such as Steam, Origin, Battlenet, GOG, Uplay, and many more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello,
Thank you for your review and we regret to see it is a negative one.
First of all, we would like to thank you for giving our site a chance and for the time spent leaving us the review.
Following, lately we have been facing a huge traffic surge, therefore the prolonged case resolution time. We are truly sorry for that, and would like to ensure you we will prioritize your case.
When it comes to what has been stated, we would like to emphasize that at K4G we sell thousands of keys on a daily basis and more than 99,6% of them do work flawlessly. Nevertheless, on extremely rare occasions, mistakes do happen and we are sad to see that was the case with your order.
Unfortunately, based on the provided information we are unable to identify your case in our system. With this being said, can you tell us more details concerning your order, so that we could refer to it adequately?
We are looking forward to hearing from you.
Kind Regards,
Dominik
K4G Reputation Team