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JustFashionNow

2.9

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

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122,391 reviews

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Israel
1 review
0 helpful votes
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Bought a coat. Looked lovely on the website. Turned to be a flopp.
Color did not match nor the texture.
Did not have an internal lining as a coat should have.
Delivery fees are extremely high.
I would never buy again

Date of experience: September 24, 2022
Maryland
2 reviews
13 helpful votes
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Fake Positive Reviews
October 24, 2022

Worst products an "customer service" I have ever experienced and I've done all my shopping online for 20 years. Never received over $100 worth of clothes and after over 3 months of emails back and forth they still won't believe that I didn't receive the package. The P. O. says delivered so I understand the confusion. As requested I initiated a post office search via the usps online form which reported it delivered of course. When I've had similar problems, other retailers just send my refund but I guess JFN thinks I'm trying to get away with theft. You can never speak to anyone, and different people respond to emails so you have to start from the beginning to explain again and again. They are just UNABLE to communicate. Very frustrating. So I'm out the money. By the way I did receive one package, very inferior product that I didn't even feel worthy of donating so in the trash. Never again with this company.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2022
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?

New Zealand
1 review
0 helpful votes
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Shopping online
September 24, 2022
Updated review

Easy and great selection of items
Delivery in good amount of time

Date of experience: September 23, 2022

Not too bad but can't always figure out NZ cost
September 5, 2022
Previous review

Not too bad but can't always figure out NZ cost

Date of experience: August 6, 2022

Online purchasing
July 19, 2022
Previous review

I have only recently started buying online from Just Fashion Now and have found their range of clothes to be good prices and styles are interesting and different from the regular stores in NZ. The company communicate well after you put in an order and let you know when your order has been shipped. If whole order not in first shipment they also communicate that and let you know how to track the order. Most of my purchases so far have arrived quite quickly after ordering.
When ordering just remember to check the cost of the items in your own currency.
All and all clothes closely resemble the site photos, so very satisfactory.

Date of experience: July 18, 2022
California
2 reviews
5 helpful votes
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Unhappy Customer
October 23, 2022
Updated review

I purchased a dress in extra large although I wear a large. I figured I could take it in if I needed to. I could not even zip it up. The waist line is not at the waist but is under the breast. It would have been pretty if made correctly. I asked for return instructions and a refund and have not received them.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2022
Miss W. JustFashionNow Rep
over a year old

The size of items from different styles varies. We recommend you check the detailed measurements in the size chart when ordering. You'll find the size chart under product details. We recommend you compare the measurements with the clothes you usually wear.

Upon checking, we sent emails to you for your return on 20th and 24th but did not get a reply from you. If you did not receive any of our emails, please try to check your spam.

If you have questions about your order, please contact us by email at [email protected] or by chat online.
Stay safe and have a good day!


Was fairly easy!
July 27, 2022
Previous review

Was fairly easy!

Date of experience: July 27, 2022
California
1 review
0 helpful votes
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Usually a good experience
September 23, 2022

The dress was supposed to be a midi, but it dragged on the ground and the pockets were placed so low I could barely reach. The dress was very disappointing fabric wise and fit wise. I had fallen love with the photo and returned to it many times before ordering, so it was not an impulsive decision, so doubly disappointed.

Date of experience: September 23, 2022
Indiana
1 review
0 helpful votes
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Love that this site has all the cute cloths I could want. Only bad part is I have to wait a month or two before I receive them... but usually worth it. This time, most of my items came within 3 weeks!

Date of experience: September 23, 2022
Texas
1 review
0 helpful votes
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Great fashions!
September 23, 2022

Prices very affordable. The shipping fees could be less.

Date of experience: September 22, 2022
Montana
1 review
0 helpful votes
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Size difference
September 22, 2022

I usually order a size large at the JCPenney store in Billings, MT, USA. I ordered a large from you and it was too small. Dress looked nice. I'll give it to a friend.

Date of experience: September 22, 2022
Louisiana
1 review
0 helpful votes
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Horrible material
September 22, 2022

Do not order clothes from this website. The material is horrible. It is shiny and looks nothing like any of the pictures. If you want to return the items you have to ship them back to China which will cost more than the order. DON'T ORDER!

Date of experience: September 22, 2022
Indiana
1 review
0 helpful votes
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Had an issue with how to change my billing info and your live chat Beatrice was awesome!

Date of experience: September 22, 2022

Love your items, everything went very smooth
August 18, 2022
Previous review

Love your items, everything went very smooth.

Date of experience: August 18, 2022
California
1 review
1 helpful vote
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I will NEVER buy from this company again!
October 22, 2022
Updated review

WORST company to deal with. Poor quality of clothing, Poor customer service, Poor timeline of receiving merchandise.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2022
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for any inconvenience.
Upon checking, your package failed to be delivered due to the wrong address you left. The tracking information shows Insufficient Address September 3,2022
We already issue a full refund to you, you can check your account.
We are committed to providing quality products and services to you. Hope to see you again soon~


How can I get free shipping for future orders?
August 4, 2022
Previous review

How can I get free shipping for future orders?

Date of experience: August 4, 2022
Texas
2 reviews
0 helpful votes
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WARNING Don't buy from this website. I just got ripped off for 150. For clothes don't fit for they are clearly made. They look so cute in photos but look nothing like them when you receive them. Contacting BBB if I don't get my money back.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2022
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?

Ohio
1 review
0 helpful votes
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Recent Order
September 21, 2022
Updated review

Web site is easy to use. Price points are fantastic for the product. Reviews were helpful with making decision to purchase. Product true to size.

Date of experience: September 21, 2022

This is my first order
May 26, 2021
Previous review

This is my first order. I love the prices. Looking forward to seeing the product.

Date of experience: May 26, 2021
Kentucky
1 review
0 helpful votes
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Not true to size.
September 21, 2022

I received the item I ordered in small. When I received it and tried it on it was way too big. Which I was disappointed because it was so pretty. Having to return the item would cost me to much in return because it is shipped from China. If I had known that I would not have ordered this item. They did give me a choice of a discount or ship it back. I took the discount.

Date of experience: September 21, 2022
Georgia
1 review
0 helpful votes
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Very stylish and cute clothes.
September 21, 2022

The clothes are precious. They are just what I like and the prices are amazing. Thank you for making such beautiful clothes.

Date of experience: September 20, 2022
Australia
2 reviews
2 helpful votes
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Very Happy with Items
September 20, 2022

A very easy process and there are some lovely styles on the site.

Date of experience: September 20, 2022
Missouri
1 review
0 helpful votes
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First time purchasing from here, excited about variety of lovely dresses!

Date of experience: September 20, 2022
Iowa
1 review
0 helpful votes
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Satisfied
September 20, 2022
Updated review

Size was pretty accurate. Quality was good. Items laundered well. Overall satisfied.

Date of experience: September 20, 2022

I can't rate it until I receive my order
September 19, 2022
Previous review

I can't rate it until I receive my order.

Date of experience: August 20, 2022
Pennsylvania
1 review
0 helpful votes
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Return policy
October 19, 2022
Updated review

Returns to China ( too expensive) were not explained during purchase! Thank goodness I really liked one of the dresses, but I purchased 4 to try on, so cost of dress is really about $122!
Interestingly I received a duplicate order of 2 dresses, hopefully not charged to me. Odd experience altogether.

Date of experience: September 19, 2022

Waiting to see quality of dresses on arrival
August 13, 2022
Previous review

Waiting to see quality of dresses on arrival

Date of experience: August 13, 2022
Ohio
1 review
0 helpful votes
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I don't know who the liars are that gave this company good reviews. They are a fraudulent company that shows pic of clothes that are high quality looking and then when you receive you find that they are nothing like pics. You cant get reunds back, they lie and say they have refunded your money when they haven't. I going to Contact State Attorney In Kentucky about this company. They don't tell you that the clothes are from China and that it takes forever to get them.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2022
Miss W. JustFashionNow Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.

In order to better help with your issue, could you please provide your order number for checking?

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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