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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Bought a coat. Looked lovely on the website. Turned to be a flopp.
Color did not match nor the texture.
Did not have an internal lining as a coat should have.
Delivery fees are extremely high.
I would never buy again
Worst products an "customer service" I have ever experienced and I've done all my shopping online for 20 years. Never received over $100 worth of clothes and after over 3 months of emails back and forth they still won't believe that I didn't receive the package. The P. O. says delivered so I understand the confusion. As requested I initiated a post office search via the usps online form which reported it delivered of course. When I've had similar problems, other retailers just send my refund but I guess JFN thinks I'm trying to get away with theft. You can never speak to anyone, and different people respond to emails so you have to start from the beginning to explain again and again. They are just UNABLE to communicate. Very frustrating. So I'm out the money. By the way I did receive one package, very inferior product that I didn't even feel worthy of donating so in the trash. Never again with this company.
Easy and great selection of items
Delivery in good amount of time
Not too bad but can't always figure out NZ cost
I have only recently started buying online from Just Fashion Now and have found their range of clothes to be good prices and styles are interesting and different from the regular stores in NZ. The company communicate well after you put in an order and let you know when your order has been shipped. If whole order not in first shipment they also communicate that and let you know how to track the order. Most of my purchases so far have arrived quite quickly after ordering.
When ordering just remember to check the cost of the items in your own currency.
All and all clothes closely resemble the site photos, so very satisfactory.
I purchased a dress in extra large although I wear a large. I figured I could take it in if I needed to. I could not even zip it up. The waist line is not at the waist but is under the breast. It would have been pretty if made correctly. I asked for return instructions and a refund and have not received them.
The size of items from different styles varies. We recommend you check the detailed measurements in the size chart when ordering. You'll find the size chart under product details. We recommend you compare the measurements with the clothes you usually wear.
Upon checking, we sent emails to you for your return on 20th and 24th but did not get a reply from you. If you did not receive any of our emails, please try to check your spam.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Stay safe and have a good day!
The dress was supposed to be a midi, but it dragged on the ground and the pockets were placed so low I could barely reach. The dress was very disappointing fabric wise and fit wise. I had fallen love with the photo and returned to it many times before ordering, so it was not an impulsive decision, so doubly disappointed.
Love that this site has all the cute cloths I could want. Only bad part is I have to wait a month or two before I receive them... but usually worth it. This time, most of my items came within 3 weeks!
I usually order a size large at the JCPenney store in Billings, MT, USA. I ordered a large from you and it was too small. Dress looked nice. I'll give it to a friend.
Do not order clothes from this website. The material is horrible. It is shiny and looks nothing like any of the pictures. If you want to return the items you have to ship them back to China which will cost more than the order. DON'T ORDER!
Had an issue with how to change my billing info and your live chat Beatrice was awesome!
Love your items, everything went very smooth.
WORST company to deal with. Poor quality of clothing, Poor customer service, Poor timeline of receiving merchandise.
Thank you for your feedback and sorry for any inconvenience.
Upon checking, your package failed to be delivered due to the wrong address you left. The tracking information shows Insufficient Address September 3,2022
We already issue a full refund to you, you can check your account.
We are committed to providing quality products and services to you. Hope to see you again soon~
How can I get free shipping for future orders?
WARNING Don't buy from this website. I just got ripped off for 150. For clothes don't fit for they are clearly made. They look so cute in photos but look nothing like them when you receive them. Contacting BBB if I don't get my money back.
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?
Web site is easy to use. Price points are fantastic for the product. Reviews were helpful with making decision to purchase. Product true to size.
This is my first order. I love the prices. Looking forward to seeing the product.
I received the item I ordered in small. When I received it and tried it on it was way too big. Which I was disappointed because it was so pretty. Having to return the item would cost me to much in return because it is shipped from China. If I had known that I would not have ordered this item. They did give me a choice of a discount or ship it back. I took the discount.
The clothes are precious. They are just what I like and the prices are amazing. Thank you for making such beautiful clothes.
A very easy process and there are some lovely styles on the site.
First time purchasing from here, excited about variety of lovely dresses!
Size was pretty accurate. Quality was good. Items laundered well. Overall satisfied.
I can't rate it until I receive my order.
Returns to China ( too expensive) were not explained during purchase! Thank goodness I really liked one of the dresses, but I purchased 4 to try on, so cost of dress is really about $122!
Interestingly I received a duplicate order of 2 dresses, hopefully not charged to me. Odd experience altogether.
Waiting to see quality of dresses on arrival
I don't know who the liars are that gave this company good reviews. They are a fraudulent company that shows pic of clothes that are high quality looking and then when you receive you find that they are nothing like pics. You cant get reunds back, they lie and say they have refunded your money when they haven't. I going to Contact State Attorney In Kentucky about this company. They don't tell you that the clothes are from China and that it takes forever to get them.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
In order to better help with your issue, could you please provide your order number for checking?
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?