Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love the unusual and lovely items you have, l\the quality a huge improvement over other wesites I have ordered from.
Love the sweatshirts. Definitely will follow website
Happy with the item but not the shipping as it took 20 days and I was charged on my credit card before the merchandise ever came.
Went well so far, will know more when I receive the merchandise
Very cute items at fair prices. One blouse too large another decided I didn't like the print. She's didn't fit right. But will order other items.
The products are overall good. The quality is fine, they look better on the cite
Very easy hope description matches the products
So far, so good. One item was no longer availability and that amount was refunded to me.
I loved the products I received. I will only fear again.
Receiving the Order is oh so slow, but hoping it will be here by next Winter
However I always love the Products I ordered!.
While everything I bought was very unique, the sizing on a couple of things were off. Overall, I was pleased with my order.
Items aren't always the quality that they appear to be. On these 2 items one top was very nice while the other one is just ok quality.
Items aren't always the quality that they appear to be.
Easy to navigate online and many nice choices I wish there were more clothes for woman not just younger up to 44 years old!
We waited a while for delivery of our item and we were unable to track the delivery.
Had problem with debit card not going through due to the company being based out of Great Britain, but after that was settled the charts the gave to help with size was excellent my dresses fit rather nicely
Had problem with debit card not going through due to the company being based out of Great Britain
Okay, just wish you didn't have to spend so much to get free shipping.
Just wish the sales were included in order to receive the free shipping also.
I was suppose to get free shipping
I like how my bag/cart stayed open for a couple of weeks before I decided for sure. But I didn't like how shipping cost 24.99. The clothes were cute, if a little thin/cheap, and ran a little small.
The pictures/descriptions are not what they appear when they arrive. For instance a sweater I ordered came as a real light long sleep shirt. Its OK, will not return my items, but will not order from here again.
So much to choose from and the more you order the cheaper it gets with all the discounts. Love this website.
Postage is too much. That is my only negative comment.
I am a seamstress and I had to hem up both dresses to wear with my boots. The long sleeves keep me warm on cold days but the dresses are not heavy or hot. I feel like the fabric breathes and keeps my temperature "just right".
Our order was filled quickly and the products are very good price and quality. Great products, fast shipping!
Great but I wanted to exchange butt it's non existent
So when you order these are small sizes. Eg: med is small not as medium so choose carefully
I was under the impression I would get a discount 50% using JFNLUCKY, but there was no place to put that code in.? Also, I get an email saying my order has been cancelled, and then it arrives two days later. Very confusing.
Sorry for the inconvenience. I believe there is some misunderstanding.
The promo code you mean is a lotto code and the actual discount is random from 15%-50%OFF, and we use "UP TO 50% OFF" as our slogan to explain.
About How to Apply Coupon, please refer to this link: https://www.justfashionnow.com/information/q-a
May i know which order you received the email said the order was canceled?Could you please tell us the order number and then we can check it for you? We've already sent a private message to you, please check and we are looking forward to your reply.
If you have any problems, feel free to contact us via email or online chat
I was under the impression I would get a discount 50% using JFNLUCKY, but there was no place to put that code in.?
My first time shopping with you. I'm hoping the sizing is right & the product is of good quality. Site is easy to use.
I have received the tunic & I'm disappointed to see the cat graphic is not air brushed on but just a iron-on looking picture. It's not a part of the shirt. I knew the fabric was polyester but this is low grade poly. Also it was shipped from China! It had to go through customs! I assumed that I was ordering something that was in the U.S. Too many of your clothes are made of Polyester & I'm not a fan of poly, it does not "breathe" & is very warm.
My first time shopping with you. I'm hoping the sizing is right & the product is of good quality. Site is easy to use.
Shipping almost as much as order no more shopping at your store
SIZE NOT AMERICAN
REFUND A JOKE
$5.40 AFTER I PAID $40.00+ PLUS $26.00+ SHIPPING
QUITE A RACKET YOU HAVE GOING
HAVE ALREADY TOLD NY FB/INSTRAGRAM/TWITTER FRIENDS NOT TO SHOP WITH YOU
ENJOY
Sorry for let you down. The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process.
We now offer free shipping when the order amount after the discount is over $109.(Final sale items and pre-sale items are excluded).
If you have any problems, feel free to contact us via email or online chat
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have any problems, feel free to contact us via email or online chat