Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Terrible company. I made the mistake of falling for their advertising of nice looking clothes for a reasonable price. Placed order on 3/6/19. It is now 3/21/19. They collected my payment through paypal on 3/6/19 but my order is still showing "processing". Sent them a message a few days ago to cancel my order(tired of waiting) but they have not even responded to my email request. I guess my next step is to contact paypal and try to get my payment credited back. DO NOT DO BUSINESS WITH THIS OUTFIT.
It's incredible. We were treated like royalty. It fits our needs perfectly. I will let my mum know about this, she could really make use of justfashionnow!
It's a scam, do not order! The good reviews are posted by them. I did receive my package two months later and the product is total garbage, and of course you can't return it, I can't even donate these items, they are such junk! I just threw out $82.00
Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
This merchant is a SCAM. They take your money and DO NOT DELIVER. DISHONEST!
I ordered 2 pairs of sandals a month ago, paid via PayPal and to this day have not received any notice of my order status, never mi d the merchandise but my money is gone
Sorry for the inconvenience caused. Please send us your order number so that we can check it for you.
Just Fashion Now is all about getting your money on something that you will never received. They are skilled thieves. What I don't get is why online businesses allow this to happen. THIS WILL DAMAGE CUSTOMER CREDIBILITY. This will affect future buyers.
Sorry to hear that. Please send us your order number so that we can check it for you.
No items - completed a fraud charge on my card.
I want nothing from them now.
People getting paid to write a good review for them. Ridiculous that we have to go through this and the scammers that are out there.
Sorry for the inconvenience caused. Please send us your order number so that we can check it for you.
They take your money right off the bat. It took over 20 days of "processing" and then me emailing EVERY day before my order status changed to "shipped." The site says up to 7 days for this "processing." But they took my money right after I ordered and NOT when an item was shipped. I threatened fraud (and said to look it up if they do not have that word in their language). All of a sudden (less than an hour), my status changed. The first thing arrived - POOR POOR POOR quality. The package makes it looks like it came from a store in California (label). It came from CHINA and then grammatical errors in the emails are an example of more spotty Chinese people on this site. Too bad they can not be rated on the BBB site :(.
BEWARE of the reviews written by employees of the Chinese company.
Do not buy anything from this group, who also go by other names besides jfn. The garments are of a poor quality and are knock offs. They're thieves. They also pay to get good reviews. If you see a good review youll know they work for the company or have been given free items. You're also dealing with an incompetent Chinese postal service. Go with the Iconic, Asos or even Ezibuy. At least the quality with these companies is far better and so is the service. You do get what you pay for but, in this instance you get less. The owner is based in Hong Kong and is becoming wealthier by using dishonest means. I give jfn a zero rating.
Sorry to hear that.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
Thanks for the great service... It's exactly what I've been looking for... We're loving it...
No, really stop! These Chinese companies don't care what they send out knowing full well nobody will pay the exorbitant return charge! I have 2 items in my closet which anger me every time I enter... they're a reminder to NEVER DO THIS AGAIN... now take your finger and press cancel...
Sorry for the inconvenience caused. Please send us your order number so that we can handle the issue in proper manner.
Great at taking your money! Take their time sending some items. Do not respond to your email requests for the balance of your outstanding items. Provide poor customer service. Beware and NEVER use this website.
Sorry for the inconvenience caused. Please send us your order number so that we can handle the issue in proper manner.
What a great web site to look at. That's about all though. My order took a long time getting to me, but I was so excited. However it stopped there. The dress did not fit, the style did not look like it did in the photograph I ordered from and the material was cheap and flimsy plus it was not even the same color, a faded red instead of the true red as in the picture.
When i called to send it back i received an email offering a discount on my next order or I could return it ( Understood it would be at my own expense) Wrapped it up as directed went to the postal service and was told it would cost over $100 postage to send it back.
The item cost me $24.99. Thats my experience. Good luck!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers. Besides, different computers have different screen resolutions so it’s possible that the colours, particularly neon tones, will be slightly different in real life from what you see on your screen.
If I could, I would give zero stars. If you want to waste your money, this is it! The clothes look like they were made by students who enrolled in a fashion academy but were not accepted: It's that bad! Very long delay for partial delivery. The fabric description on the web site does not represent reality: everything is made with cheap shiny polyester - probably leftovers from the 1950's! There are NO tags sewn in the clothes: no care instructions, no fabric description. If you ordered from JFN and feel like you were had, let people know by writing a review so dishonest companies like this one are forced to close. Also, looks like "sweatshop" quality. Makes you wonder if the positive reviews are not from fictional consumers. Wish that Googles of this world would prevent such companies from advertising on the net. REALLY, BEWARE.
Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
Absolute con!
Rubbish quality, sent back at a cost of £12, it was returned to sender as other reviews.
Just a massive con
Sorry to hear that.Our return address is valid, we have no idea why it was returned back to you. Due to we didn't received your return package, we can't issue any refund to you.
Thank you all. I had ordered over $400 worth of clothes and shoes. After reading these reviews I am so glad I did not place this order. Thank you
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.
Ordered an item, never received it. Itvwas sent probably to the wrong address as it was delivered but not to me. Justfashionnow have blocked my emails so they are just the same as phone scammers.
Sorry for the inconvenience caused. Please send us your order number so that we can handle the issue in proper manner.
Do not order from this company JUST FASHION NOW! CRAP CRAP and more CRAP.
Took my money, never got anything in the mail. Contacted PAYPAL and was advised to try to negotiate with the seller. Whatever, I feel paypal was rude and wrong not to assist. If you want your money pretty much stolen, be my guest!
Sorry for the inconvenience caused. Please send us your order number so that we can handle the issue in proper manner.
I placed an order over a month ago that is still"processing"; despite numerous attempts to contact the seller, no response. This is not a legit business.
Sorry for the inconvenience caused. Please send us your order number so that we can check it for you.
This is very poor quality the web pictures make the clothes look really great, but So disappointed very Thin material way to small even though it said 4 XX on the label I'm a 14/16 wouldn't touch me not worth the trouble sending it back, But very cheap would cost £1.00 to make Don't bother.
Sorry for the inconvenience caused.If you want full refund, please follow the instruction that we emailed you to arrange your return.
Ordered a dress in size 12 which on the picture was a loose fit which I assumed would be a nice cool dress for summer. The dress when it arrived was much too small and totally flattened my chest. On requesting a return I was advised that the item should be returned to China at my own expense and even then a refund was not guaranteed. I decided to accept the 15% cash refund rather than fork out even more money and maybe out of pocket even more. I wish I had read the reviews on here before ordering as it is just not worth the risk of something being unsuitable and not being able to return easily. One of the advantages for me of ordering online is the ability to return an item easily for refund. I do however, accept responsibility for not reading the returns procedure. I have paid for my mistake and will be more careful in future. Learn from my mistake.
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry for the inconvenience caused. Please send us your order number so that we can handle the issue in proper manner.