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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Shipping was MONTHS delayed and ALL ITEMS WERE WRONGLY SIZED.
Return / refund policy is worse than HELL ITSELF and I've NEVER EVER felt so robbed in my entire online shopping experience.
It's a shame and such websites should be closed right away and people refund entirely
Can only reiterate all the other 1 star reviews on this site. Ordered two items both unbelievably third rate shoddy copies of those displayed on their website. Stupidly fell for the promise of DESIGNER CLOTHES at discount prices. Both items had same label and one stated poly cotton for trousers advertised as cotton linen. Dress supposed to be relaxed fit but body con and looked SO CHEAP. Unfinished with threads hanging. No return instructions in package. I have taken out an escalated case claim thro PAYPAL and JFN have told me to return the goods at my own cost and close the case BEFORE ANY (IF) REFUND MADE. How come this company if still functioning - there is a WARNING on Martin's Money forum as well. Also received MAIL DEMON from them. I have learned from this site that JFN offer discounts compensation for good reviews. Just hoping PAYPAL will look after me and the other customers claiming through them.
We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return. Once we receive it successfully, we will process the refund to you.
Ordered dress back in Jan 2019, to date still have not received it. Sent numerous e-mails demanding a refund to be told its been shipped give us a few days.
Urge you not to use this website, they take money form you and you dont receive the goods.
Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you?
Horrible quality. Ichy. Dont look at all like the pictures. Took along time to get them. When wanting to return, they send irrelevant emails. Stay away!
Sorry for the inconvenience caused. Please send us your order number so that we can help you with the return process.
I knew I was taking a chance but the deals and pics are like Pandora's Box... it seemed irresistible. Clothes look NOTHING like the pics. I literally threw everything out because the stories about returns sounded horrid. I think what they do is put great pics out there then when the orders come in, they have someone without any skills try and duplicate. That's not only why they look different but what takes SO LONG. My small-ish order took 6 weeks to get. They don't even stitch up the pockets! So bad, I can't say enough bad things about them. Do NOT do what I did and "chance it". I promise, you will be disappointed.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
This company makes it so hard and costly to return items I have had to go for a 15% refund. All we wanted was a different size but their email was instructing me to send them to China and pay postage, custom fees then wait which they say will be a long time.
Would not recommend this company
We have stated the details clearly in our return policy. Please follow the instruction that we emailed you to arrange your return. Once we receive it successfully, we will exchange the item for you.
I ordered 3 dresses. They arrived in 2 batches. The quality is. Poor and sizes wrong (ordered S received L).
I returned The 3 items together and after 3 months got a refund for 2. Still waiting for the third. Return postage is extortionate!
Hopeless customer service keep sending FAQS in response to every email.
Dreadful quality goods, dreadful Customer Service. Based in China.
Sorry for the inconvenience caused. Please send us your order number so that we can handle the issue in proper manner.
I went there for thr first time because I needed an outfit for a friend's wedding. The staff is so welcoming and helpful! Also, they have a huge selection of gorgeous pieces!
We received items that had no correspondence with what was ordered. Atrocious quality, nothing like the style, quality, colour or material advertised, badly stained. Procedure for returns and refunds clearly designed to deter any effective response. Waste of money in any case - we are told we must bear the cost of return (international postage to China is much more costly than postage from China). Serious waste of time already. We profoundly wish we had had nothing to do with this site.
Beware - there are numerous plainly fake positive reviews in circulation.
Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Took 6 weeks to receive sandals. Finally received them and was so disappointed in not only the construction and poor quality of the sandals but the size! Cannot adjust the heel strap to even come close to fitting my foot. So loose that I can't keep the sandal on! I would NEVER buy from this site again! Don't waste your time or money!
Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
The dress I ordered was listed as linen & cotton; color wine/red. The dress arrived in polyester fabric color fuchsia pink! AND the wrong size! The three tops were listed as cotton, they too arrived in polyester. I was going to return these items to the company which is in CHINA but when I discovered the postage exceeded the value of my purchase... Harsh lesson! Foolish me I should have looked at the reviews before purchasing.
We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return.
I purchased 3 items from JustFashions which looked very elegant ands vibrant on their web site. By the way the website is also deceiving you to think you are buying from an AMERICAN SITE. When the items arrived they were cheap and flimsy and the colours were mutted. At great expense I returned the items to China with the labels they supplied. I tracked the parcel to their customs service where it remained for 6 weeks and the company repeated told me they have not received delivery. I then got Royal Mail themselves to tract the parcel only to discovered that it is now on its way back to me because the company wont pay the customs duty. They kept refusing my request for refund. I am on to their scam practices and will not give up until I receive my refund. WATCH THIS SPACE
Our return address is valid, many customes could returned the items successfully, we have no idea why it was returned back to you. Due to we didn't received your return package, we can't process the refund to you. Hope for your understanding.
My order was placed 3/30/19, payment was taken from my account 4/1/19, it is now 5/14/19 and I have yet to receive my order. I have emailed them three times (you cannot call them) to inquire about my order. I just received an email notifying me that my order was shipped and that I should receive my order in 10-20 business days - two months later! I can only imagine how the quality of the clothing will be! I too wish I had read the reviews first. I will NEVER order from this company again!
Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you?
TRACKING NUMBER IS NOT FOR SHIPMENT FROM CHINA TO SPAIN. IT'S ONLY FROM... SOME CITY IN EUROPE TO SPAIN. I HAVE ALREADY VERIFY WITH DHL CUSTOMER SERVICE. I HAVE PAY FOR EXPRESS SERVICE, BUT I WON'T RECEIVE THE PACKAGE ON TIME, PRETTY WEBSITE BUT WORST SERVICE! YOU CANNOT TRACK YOUR ORDER...
I Havent received the goods, so I can talk about quality.
Sorry for the inconvenience caused. Please send us the order number so that we can check it for you.We will try our best to improve our efficiency and provide you the better shopping experience.
Everything negative I have read about this company happened to me. Wish I had seen those reviews before I had wasted my time and money. YOU HAVE BEEN WARNED! Stay away from this company!,
Sorry to hear that.We will try our best to improve our service and provide you the better shopping experience.
Upon reception of the wrong dress, I emailed them asking for instructions. Not receiving reply, I sent back the package to the sender. Then I got an answer: I won't be reimbursed.
I contacted Consumer protection and was advised to go to paypal and make a claim.
I have done it. I have escalated it and it is in the process.
Sorry for the inconvenience caused. Please send us your order number so that we can check it for you.If we did sent you the wrong item, we take the responsibility for it.
If you decide to return anything you have to pay the shipping costs... the catch is the return label they send you is from China!
The dress I ordered did not look anything like the photograph. Complete rip off!
I'm sure if they have any good reviews they have paid for them!
We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return. Once we receive it successfully, we will process the refund to you.
Honestly what more needs to be said? Oh, perhaps that it took 7 weeks for delivery... and so far no response from Company re: inquiry. DO NOT bother w this site!
We receive a high number of e-mails and requests during the peak season and therefore the response time is delayed.
For order status inquery, please do submit such an exact message as "Where is my order?" for faster response.
Do not touch this site. The order takes forevermore to arrive and the quality is appalling. Ordered two dresses in the same size - one was ok fit the other was about two sizes too big. After the long delay to receive the goods I could not be bothered to send it back and get the correct size. Waste of money.
Different products corresponding to the different sizes. Pls refer the size detail of the items. Every time when you click the size "6,6.5,7"etc，it will show the corresponding detailed measurements for the specific size. Then you can check. You can also click "SIZE GUIDE" to check the (Length, Width, etc) details.
BOUGHT 2 SEPARATE ITEMS. BLOUSE AND SNEAKERS. BLOUSES ARE OF TERRIBLE QUALITY, WAS SENT A LETTER SAYING THEY WOULD RESPOND IN 48 HOURS... THAT WAS TWO WEEKS AGO. THE SNEAKERS NEVER SHIPPED AT ALL. PROBLEM WITH ALL RETURNS IS, LIKE PREVIOUSLY MENTIONED... YOU HAVE TO FILL OUT CUSTOMS PAPERS, AND IT COSTS AS MUCH AS THE ITEM ITSELF, JUST TO RETURN IT.
I DISPUTED WITH CREDIT CARD COMPANY. I BLAME THEM AS WELL FOR CONSISTENTLY USING THIS VENDOR, IN LIGHT OF VALID COMPLAINTS!
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for the inconvenience caused.If you want full refund, please follow the instruction that we emailed you to arrange your return.