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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Received 2 out of 3 garments ordered. One item was so thin and frayed at the seam I'll throw it out and still waiting after 3 months for my 3rd item. Never again!
The easy online purchase has been a blessing! Now I have a large collection of blouses, capris and shorts, they are ideal for a hot and humid climate, especially the tops without bras with hoops for me! Thanks girls, you are amazing!
This is the second time I have ordered through this page and I can honestly say that both times have been positive. The dresses were amazing and extremely flattering to the body. The quality is excellent and the prices are reasonable. My orders were always delivered on time
I love my new blouses and all the dresses I received from this page The quality is really good and definitely worth it. It took me two weeks to receive my order, but the wait was worth it.
On Dec 23 I purchased through PayPal 4 items. I was notified a week later 2 of 4 items were out of stock so they decided to send 2 of the 4 items. Another 2 weeks go by without notification of items being sent. So I cancelled the other 2 items and asked for a refund. I opened a PayPal dispute which escalated to a claim still no refund. PayPal has done nothing to make them refund me never again will I use PayPal or this online store
Can you offer the order number so that we can check for you?
Make sure you pay by credit card. If your goods are substandard report it to your credit card company like I did who in turn refunded my account in full and I didn't even have to return the goods back to China. DON'T LET THEM GET AWAY WITH IT...
Sorry for the unhappy experience with us, we will keep improving our services and products.
Horrible quality. Took almost 2 months to arrived. I asked for a return label and you are responsible for return payment. To ship back to china 2 shirts post office was charging me $16.49
Really? I had no other choice than to keep them and donate them to goodwill. Horrible quality.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Amazing service, exceptional products, better price, I am very happy and I could not live without this site, very easy to navigate, very easy to buy, always happy thank you.
Is a very easy site to navigate. It offers a wide variety of quality items at very competitive prices. I received an additional 10% discount on prices with great discounts for the season. The first time I buy on the site and have recommended it to all my friends.
I am happy with the offers on this page and the customer service. Every time there was a problem, such as low quality or size, they helped me with a refund or refund. Highly recommended boutique.
I ordered my dress and arrived at my house recently. High quality product. Extremely reasonable price Extremely fast delivery. Not even a scratch on any of the clothes. I would recommend them again.
Amazing! I ordered shoes x 2 pairs, earrings and pajama pants, everything was of great quality and exactly as described, I am very happy. Thank you, I would definitely buy again. I even told some friends
Beautiful dresses and excellent customer service. I was going to ask for a dress that was a bit small, they were friendly and helped me understand the size chart and ask for a larger size. Very happy
This is a fraudulent company! The images of the items doesn't correspond in any way to the products you actually receive. The worst thing is that Facebook is aware about it and still accepts their ads. What is not done for money!
Sorry for the unhappy experience with us, we will keep improving our services and products.
Products you receive (if and when you receive anything) bare little resemblance to the photos in their ads.
Four weeks and received one of four items no indication of when other could be expected if at all. Wish I'd seen product review which rates this seller as one star.
Buyer beware.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Web page really easy to handle, from browsing the products on the site to verifying delivery. I bought the dress with a v-neck and bare shoulders, it came in a short time I am impressed with the quality of the dress: beautiful fabric and finishes, and the dress is so nice to wear on a hot day
I had bought at this store last year and was very happy with the quality of my purchase and the time it took to ship, so I bought another pair of dresses again this new year. Unfortunately, the dress I chose was sent in the wrong size. He and the team addressed the problem immediately and offered to replace it without hesitation. I was surprised to see that they had also added a gift for the inconvenience. It was also surprising to see the package arrive a day earlier than expected. I have to say that this was the best customer service I have experienced. What was fantastic to see was that they had also taken the time to personally write me a note about the confusion.
I love all the pieces of this luxury store I have too many to count! They wash perfectly in my washing machine and some never need ironing. You can pack for a holiday in a man bag.
I contacted the customer service of this boutique after receiving a defective product and they were fantastic. They immediately sent me a garment. They were friendly and quick with response times. Your customer service is excellent! Well done.
Very happy customer It is a good place to navigate. Many options too. Good for a woman with fashion curves that I am I would love to try more and more things.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.