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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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I just had my first problem after buying from them for a while with shipping, I guess because of the pandemic. Customer service was very helpful and quick to respond.
Easy to order, slow delivery in separate mailings. Quality is fair and sizes from one blouse to another was very different.
It was hard to narrow down categories such as; long sleeves, specific color, tunic length. One had to scroll through all of the many items instead of those of interest.
Do not buy from this company!
I purchased a few things from them, over the last few months. The quality of all of them was not great, but for the price I didn't complain. Recently, however, I purchased a shirt that was so poorly made that the shoulder seams on the actual shirt were half way down the arm, almost to the elbow. If I was built like a gorilla, or a quarterback, with wide shoulders, perhaps it would fit right. The photos of the shirt on their website show shoulder seams where they belong. So clearly they did not send a shirt that matches what they advertised on their website. The shirt is not wearable and there's not enough material for me to have a seamstress move the seams up to where they belong. Then the sleeves would be too short, plus it would cost me around $35 just to make this $18 shirt fit right.
I contacted the company. They offered me a full refund of the $18.86 I paid for the shirt if I spend around $30 more out of my pocket, to ship it to Guangzhou China---not the address on the return label for the company, here in the US. (I paid for it through Paypal so Paypal won't help unless I ship it back using a trackable method of shipping) and then JustFashionNow won't reimburse my shipping expenses to return the shirt and they won't refund the $12.99 shipping I paid to begin with. So I would be out approx. $42.99 in shipping costs, just to get $18.86.
I have been in contact with them numerous times. They offered a 35% credit as an alternative to returning the shirt as a final offer. That is only $6.60! I spent $31.85 including shipping, for a shirt I can't wear. A $6.60 refund is insulting. I'm certainly not going to spend another $30+. It's bad money after good.
They should not do business on Facebook or anywhere else in the USA if they are not prepared to guarantee the quality of their merchandise and make it stress-free to return an item for a FULL refund or exchange-AT THEIR EXPENSE. You get what you pay for---in this case a lot of aggravation.
The online service was very good. Here they were very responsive and answered all my questions quickly and completely.
Had a beautiful selection to choose from and really did like a lot of your designs.
Thank you for your shopping. Sizes of different items differ. There is the corresponding detailed measurements for the specific size in the product detailed. You could compare them with your measurements.
Had a beautiful selection to choose from
Eye catching designs and colors, however it took 4 weeks to receive and the items were not as described. The map shirt back side is reversed, and the dual colored one's sleeves are live bell bottoms.
We apologize that you didn't have a good shopping experience with us.We do hope you could have a better shopping experience and will try our best to improving our products and services.
Easy to shop, the sizes are the good size, everything fits nice and the material is not cheap. What you see on the site is what you get.
Easy ordering, took three weeks to arrive and it was almost one by one. Nothing fit correctly, fabric was cheap. The Refund offer I was not satisfied with. Yes I got taken advantage of! Don't do it unless you like cheap fabric and terrible fit. Size chart is not accurate at all.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
Easy ordering, took three weeks to arrive and it was almost one by one. Nothing fit correctly, fabric was cheap. The Refund offer I was not satisfied with. Yes I got taken advantage of! Don't do it unless you like cheap fabric and terrible fit. Size chart is not accurate at all.
Your cloths are very bright and beautiful with fresh new designs. But too long to receive as I wanted them for my holidays. I had to go buy more dresses from a different site that arrived in two weeks. I am still waiting for the rest of my order to come only received one dress so far so I can't say I love them yet.
We apologize that you didn't have a good shopping experience with us.We do hope you could have a better shopping experience and will try our best to improving our products and services.
Your cloths are very bright and beautiful with fresh new designs. I love them
I don't like the shipping cost and having to pay for shipping for a return. If I have to return anything, I will most likely never shop with you again. Plus it is a long time to delivery. The clothing is
We are sorry for this inconvenience. You can enjoy free shipping when buying over 109 USD after discount. Or use coupon code to reduce item's price.
Please don't hesitate to contact us by email or chat if you have got any before sales question. We stay always at your service.
So far so good! I don't like the shipping cost and having to pay for shipping for a return. If I have to return anything, I will most likely never shop with you again. Plus it is a long time to delivery.
Most of my order was what I hoped and was as expected. But one item wasn't right and I attempted to return it. It seemed that the process would be too costly and therefore I gave up. Sadly I was unable to enjoy this item as they (shoes) are too small?
My only other complaint would be that the labels don't give clothing contents, but say only "cotton blend"
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you are not satisfied with the solution. We stay always at your service.
A little nervous about sizing but not much I can do
They forgot my order and the shipment was one month later. When got the parcel, more disappointment. All dresses look so cheap, not what I saw on website. So cheap looking, can't describe how cheap looking it is…. Shouldn't even try this website.
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question about your order. We stay always at your service.
Impulse buying at its finest... very curious abut quality
Impulse buying at its finest... very curious abut quality
I finally received my order this week and do not see an address of contact information for exchanges. All items are small fitting and I need to be exchanged. I love the clothes you advertise but sizing is not what I expected. How can I reach you?
I finally received my order this week and do not see an address of contact information for exchanges. All items are small fitting and I need to be exchanged. I love the clothes you advertise but sizing is not what I expected. How can I reach you?
I've seen a lot of negative reviews here, if everyone wants something right away then go buy it at the mall because it comes from far away (using myself as an example) and the quality is really good for the cheap prices (in my opinion) until I've gotten a lot of stuff from this website now and I'm not complaining about the shipping time because everything else is good so at least something a little bit bad had to sneak in. It's ONLINE SERVICE, I bet they try hard to ship quickly, but everyone wants their order in 3 days when it comes from another country! If you have a little patience and understand that, like you, many other people are ordering at the same time, you will be good and love this website for its good prices. And by the way, the customer service is really good, I honestly don't understand the complaints about it. My point is, I love this online boutique and will keep using it!
A very user friendly website with lots of great stuff. I'm impressed and will return to this website often, I'm sure!
Thank you!
A very user friendly website with lots of great stuff. I'm impressed and will return to this website often, I'm sure!
Thank you!
Communication was good but overall the quality of the clothing was poor and the items took too long from purchase date to receiving.
We are sorry for this inconvenience. Please note we do not use standard US size. Every item has its own size chart. Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.
Our representative will contact you by email, please check our inbox or spambox later. Hope we can find a better solution for this case.
Very good selection and prices are great!
Thanks so much for the cool map shirts. The sleeves on the button shirt are rather short.
Thanks so much for the cool map shirts
I love your clothes, the floral designs are beautiful. Your website is nice but I wish the descriptions were more specific to each item. Having pictures from the back and sides would also be nice to add.
I love your clothes. Your website is nice but I wish the descriptions were more specific to each item. Having pictures from the back and sides would also be nice to add.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.